Area 31 - Epic Hotel

Review summary

1. D

   Derel

   Miami

   1 review

   3.0

   1 review

   Dined on 8 November 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Well it was very expensive but the food was great even though I was not planning on spending that much money. Wanted to sit outside that's why I come there but it was shut down due to the wind .
   

   Area 31 - Epic HotelResponded on 13 November 2024

   Dear Derel, First, I would like to thank you for choosing to spend an evening at Area 31. The wind unfortunately is a factor we deal with at times having these amazing views. We are happy you enjoyed our food as we do our best to offer a great product. We do our best to be in the price range of the area we are in. We greatly appreciate your feedback and will continue to look at any areas we can improve. - Area 31 Management
   

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2. N

   Nancy

   Tampa

   7 reviews

   5.0

   7 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was absolutely fantastic! The presentation was as well.
   

   Area 31 - Epic HotelResponded on 10 November 2024

   Dear Nancy Thank you for choosing Area 31 and for taking the time to leave us a positive review. We greatly appreciate your 5-star rating! We are very grateful of your wonderful feedback regarding our food options, we will gladly share your positive words with our culinary team. We hope to have the pleasure of serving you again soon! - Area 31 Management
   

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3. S

   Susanne

   Philadelphia

   2 reviews

   vip
   2.0

   2 reviews

   Dined on 21 October 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Was here a year and a half ago and it was excellent. Went back tonight for a special meal and food was terrible. Lobster was eh; steak was poor quality, extremely under cooked in the center (almost as if it was a frozen steak); pita from the mezze plate tasted/felt stale. A very expensive meal that was not worth it. Absolute waste of money.
   

   Area 31 - Epic HotelResponded on 22 October 2024

   Thanks for the review. We're really sorry to hear that your recent visit didn't live up to the standards you've come to expect from us. It's disappointing to hear that our lobster and steak didn't hit the mark and that the pita was not up to par. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to impress you in the future.
   

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4. A

   Ainsley

   Fort Lauderdale

   27 reviews

   vip
   1.0

   27 reviews

   Dined on 13 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I got sooooooo GYPPED, so the waiter claimed that they ran out of lobsters so he gave us 6 prawns that costed $120 instead of normal $50 for the plate. So the plate is supposed to be $50, he said no lobster.. So I thought the prawns will be a sub only (equal cost). No no no it wasn't. End up with a $350 bill (no alcohol)
   

   Area 31 - Epic HotelResponded on 22 October 2024

   We are truly sorry to hear about your experience. It's unfortunate to know that you felt gypped out due to the miscommunication regarding the lobster availability. We understand how frustrating that must have been, especially considering the prawns were meant to be a sub-only option. We sincerely apologize for the misunderstanding and any inconvenience caused. We're taking your feedback seriously and will ensure this is addressed to avoid such instances in the future. We hope you'll give us another chance to serve you better. Thank you for your feedback. Best, Area 31 - Epic Hotel Management Team
   

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5. OT

   OpenTable Diner

   Miami

   1 review

   5.0

   1 review

   Dined on 30 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing! I really enjoyed all the night! Thanks you🫶🏻
   

   Area 31 - Epic HotelResponded on 5 October 2024

   Thank you so much! We're thrilled to hear you had an amazing night. It was a pleasure having you with us, and we can't wait to welcome you back for another great experience! - Area 31 Management
   

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6. O

   Oscar

   Miami

   2 reviews

   3.0

   2 reviews

   Dined on 29 September 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Some dishes were below average others were excellent. For the price the food needed to be excellent across all dishes.
   

   Area 31 - Epic HotelResponded on 30 September 2024

   Dear Oscar We appreciate you taking the time to provide feedback. We are very sorry we did not meet your expectations during your recent dinner at Area 31. We addressed your feedback to our culinary team to improve our guest satisfaction in the future. Thank you for giving us the opportunity to improve and better meet your expectations in your next visit at Area31. - Area 31 Management
   

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7. K

   Katherine

   Houston

   8 reviews

   4.0

   8 reviews

   Dined on 28 September 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Absolutely love the stunning view and food was delicious! I would definitely recommend this place for a brunch.
   

   Area 31 - Epic HotelResponded on 30 September 2024

   Dear Katherine Thank you for taking the time to share your thoughts! We're very glad to hear you loved the view and enjoyed the food. We strive to provide exceptional experiences for our guests and are very glad we could meet your expectations for a nice brunch experience. We hope to have the chance to wow you with our service for a next brunch or dinner. Kind regards Area31 management team
   

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8. L

   Luis

   Miami

   26 reviews

   vip
   5.0

   26 reviews

   Dined on 17 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I always visit Area 31 when I'm in town. Always consistent and the staff is very attentive.
   

   Area 31 - Epic HotelResponded on 18 September 2024

   Hi Luis, Thank you for your kind words and being a loyal guest at Area 31! We are thrilled to hear that our team meets your expectations. It’s our goal to provide attentive service and a memorable experience every time you visit. We look forward to welcoming you back once again! - Area 31 Management
   

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9. J

   Joseph

   Miami

   1 review

   5.0

   1 review

   Dined on 16 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I had a great experience here and our waiter was very well informed of the menu, everyone helped out tremendously. The whole experience was great.
   

   Area 31 - Epic HotelResponded on 18 September 2024

   Hi Joseph, Thank you for visiting us at Area 31! We're thrilled to hear that you had a great experience and that our team members were able to help out with their knowledge and helpfulness. We looking forward to welcoming you back! -Area 31 Management
   

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10. T

    Tania

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined on 15 September 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 3

    We dined as a party of 4. The branzino and salmon entrees were not good at all. The branzino was dry and did not taste at all fresh. The Florida grouper dish was however good. Service was fine but prices were very steep and some portions were small. Would not return or recommend.
    

    Area 31 - Epic HotelResponded on 20 September 2024

    Dear Tania We appreciate you taking the time to provide feedback. We are very sorry we did not meet your expectations during your recent dinner at Area 31. We addressed your feedback to our kitchen team to improve our guest satisfaction in the future. Your satisfaction is important to us, and we would like to have the opportunity to make it right. Please contact us directly if you would like to visit us a next time. Thank you for giving us the opportunity to improve and better meet your expectations in your next visit at Area31. - Area 31 Management
    

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