Atlas

Review summary

1. I

   Ian

   Dallas

   15 reviews

   2.0

   15 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 2

   We love this restaurant. However, on this occasion our entire experience was ruined by a rowdy group of people who sat at the bar vaping clouds of smoke that smelled so bad it took away from the taste of the food and wine pairing. This crowd also took ornaments off of the Christmas tree and began walking around placing them on other guests who they didn’t know. It was very clear that the management knew who these people were because they were shaking hands and hugging them. It was also evident that they were friends of the staff when I requested that a manager please ask them to stop vaping and instead of confronting the people making a scene, I was informed that they “would have to see it for themselves before intervening” when even the bartender and servers witnessed this. Then they told us that we would have to move if we weren’t happy with the situation. We were offered a minor gesture of apology when even after the fact we ended up paying a substantial amount of money for an evening ruined by friends of the management. This is a Michelin star restaurant that takes reservations for a full dining experience in the bar area and the price is the same as the main dining room. If the service is going to be diminished by a sports bar environment at the bar, they should at least adjust the pricing accordingly. I hate to say this but, I don’t know that we will plan a return anytime soon. We felt unwelcome and disappointed by not only the actions of rude guests, but by the response from management who prioritized their friends drinking miller light at the bar over the rest of the guests enjoying what is supposed to be a dining experience of wine pairings and tasting menu. We were not the only ones who had a problem, other staff and guests were disappointed as well by the actions and response. I hope this is an opportunity for the management to reflect on what could be done better to maintain the standards of a fine dining Michelin rated restaurant like Atlas.
   

   AtlasResponded 2 days ago

   Hey Ian, We're really sorry to hear about your recent experience at Atlas. We take your feedback seriously and it's disappointing to know that we didn't live up to your expectations. We understand how important a dining experience is and we regret that the atmosphere at the bar detracted from your experience. We pride ourselves on putting the guest first and we're sorry that we missed an opportunity to provide you with a 5-star experience. Your feedback is important to us and we'll use it to improve our service in the future. We hope you'll consider giving us another chance. Kind regards, The Management Team
   

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2. N

   Natalia

   VIP

   Atlanta Metro

   26 reviews

   5.0

   26 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best service in Atlanta. The best food and atmosphere! The best restaurant!
   

   AtlasResponded 2 days ago

   Hi Natalia, Thank you so much for your glowing review! We are thrilled to hear that you enjoyed the service, food, and atmosphere at Atlas. Your kind words truly mean a lot to us. We strive to provide the best experience for our guests and your feedback affirms that we are on the right track. We look forward to welcoming you back soon for another exceptional dining experience. Best regards, The Management Team
   

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3. S

   Sal

   San Francisco

   31 reviews

   4.0

   31 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Atlas has excellent service and overproduced cuisine but the beautiful surroundings and atmosphere made for a very pleasant evening. The service team is the reason to go. Our waiter Anthony was brilliant and both sommelier's were accommodating educational and a delight to deal with. The evening ended with a lovely Rhum Baba perfectly presented. Our only complaint was the completely overwhelmed food that featured an overdressed Wagyu tartare with no beef flavor, only texture, Oyster's flooded with a overly sweet mignonette and Caviar Bellinis made of Buckwheat which did not taste very good and had questionable texture. We did enjoy the "pillows" pasta dish. We will try the tasting menu next to see if it delivers a better culinary experience. In short, great staff, ok food.
   

   AtlasResponded 2 days ago

   Thanks for visiting us, Sal! We're delighted to hear that you enjoyed the atmosphere and our service at Atlas. We love to hear that our team member, Anthony, and our sommeliers, provided you with delightful service. We're sorry that our overall food and cocktails didn't meet your expectations. Your feedback about the Wagyu tartare, Oysters, and Caviar Bellinis is appreciated and will be taken into consideration. We hope to welcome you back soon for a better culinary experience. Best regards, The Management Team
   

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4. B

   Brent

   VIP

   Atlanta Metro

   5 reviews

   3.0

   5 reviews

   Dined on 17 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We were not told that there was an option to get the ala carte menu in the main dining room. A server at the end told us that. We ordered the wagyu supplement with our server but it was completely ignored and not served. As they were starting dessert, we reminded them. The server came back and apologized and admitted it was their fault. Additionally, we had a $500 credit that was called in to be applied to our bill as a gift. We got the bill and it was not applied. We pointed that out to the server and he immediately knew that there was a credit on our reservation but for some reason a Michelin star restaurant did not have the process in place to have that completely and Seamlessly transition to our bill. It made us wonder if it was intentional. At the end of the day our bill was over $1350 and it was not worth it. 
   

   AtlasResponded 2 days ago

   Hey Brent, We're truly sorry to hear about your experience at Atlas. We take pride in providing excellent service and it's disappointing to know we fell short during your visit. We understand the frustration with the billing and the oversight with the A la Carte menu. We're committed to improving our processes and your feedback is invaluable. We hope you'll give us another chance to provide the experience you expected. Best, The Management Team
   

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5. S

   Sean

   Orlando

   3 reviews

   4.0

   3 reviews

   Dined on 17 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was good experience. Food and service were wonderful, with exception of entree were delivered way too late. We didn’t understand the choice of music as Heavy Metal should not be what we were listening to while having this experience and we were told by our server that it was chefs play list and 50% of people don’t like it. It wasn’t even back ground music and it in your face. Well we were in that 50% not like category. It is really not about the chef , it is about the guest.
   

   AtlasResponded 2 days ago

   Hello Sean, Thanks for the review. We're glad to hear that you had a good experience at Atlas. We apologize if the timing of your entree took away from your enjoyment. We also understand your concern about the music and will take it into consideration. We're always looking for ways to improve our guests' experience, and your feedback is valuable. We hope to serve you again soon and provide a more seamless dining experience. Best, The Management Team
   

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6. J

   Jessica

   VIP

   Atlanta Metro

   71 reviews

   3.0

   71 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 1

   I'm not sure where to start with this review. The good news is this was a co-birthday dinner with a dear friend and our party of 4 made the best of it because we had each other's company. I have had the privilege of dining at many Michelin stars. This experience did not deserve one. 1) No coat check. So I had to share my chair with my full length coat at a purported fine dining restaurant. 2) I made the reservation on Nov 28 for dinner on December 14. We were seated in the bar. We inquired about being moved to the dining room but were told we could not be accommodated. We asked if we could have done something different when booking the reservation to indicate we wanted to be seated in the dining room for the chef's tasting experience. We were told the dining room is first come, first served and we should have known we booked a busy Saturday night. Well then you should indicate in the reservation system that we would be seated in the bar for a greater than $2.5k dinner experience. 3) The sommeliers were a bright spot in the experience, especially the one whose name I cannot recall who recently worked at Miller Union. 4) The food was well done, however was not what I would call an exceptional culinary experience. It was beautifully presented, but some of the flavors fell flat. The highlights were the venison course and wagyu supplement. 5) The service was adequate. Not as polished or as well timed as I've experienced at other Michelin restaurants. If you are looking for a real Michelin experience in Atlanta, please go to Lazy Betty. Or maybe try this place on a non Saturday and ensure you are seated in the proper dining room.
   

   AtlasResponded 2 days ago

   Hello Jessica, Thank you for taking the time to share your experience at Atlas. We are pleased to hear that our sommelier provided you with great service, however, we are disappointed to know that we didn't meet your expectations throughout your dining experience. We take your feedback about the food quality and our service very seriously and will use it to improve. We strive to provide exceptional service and delicious meals, and we're sorry that we fell short this time. We hope you'll give us another chance to impress you with our food and service in the near future. Kind regards, The Management Team
   

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7. J

   JOHN

   Atlanta Metro

   14 reviews

   4.0

   14 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Checked in at 4:55 for a 5 pm tasting menu , early dinner so we could make the symphony at 8 and was asked to have a seat at the bar. At 5:20 I went back to the hostess and asked how much longer and they acted like I had not checked in. Food was very rushed and service was not coordinated at all, servers trying to place food while sommelier was explaining the wine presented, interrupting him on 4 separate occasions. Maxwell, the sommelier is outstanding, knew his wine selections very well and was very informative. I would not have enjoyed it as much had it not been for him. $1500 dinner for 2 and don’t think the value is there. For reference, we usually make a point of trying various Michelin star restaurants when traveling and this did not compare. Maybe it was a bad night.
   

   AtlasResponded 2 days ago

   Hey John, We're sorry to hear about your experience at Atlas. We understand that the service and coordination were not up to our usual standards. We appreciate your feedback and will certainly use it to improve. We're glad to hear that our sommelier, McSwell, helped to make your experience a more enjoyable one. We hope you'll give us another chance to provide you with a better experience. Kind regards, The Management Team
   

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8. M

   Marcela

   VIP

   Western NC

   14 reviews

   5.0

   14 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience with friends and good food and the best wine.
   

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9. J

   Josh

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were outstanding. A member of our party has Celiac’s Disease and the staff at Atlas made sure to provide gluten free recommendations for each course. They also brought out some of the best tasting gluten free bread we’ve ever had and separate butter to help avoid cross contamination! Each dish was expertly plated and tasted heavenly.
   

   AtlasResponded on 13 December 2024

   Thanks for the review, Josh! We're delighted that you enjoyed your visit to Atlas. Your kind words about our food and service truly made our day. We are also pleased to hear that our team was able to offer suitable recommendations for your party. We take dietary restrictions very seriously and are pleased that we were able to accommodate and provide a memorable dining experience. Thank you again, and we look forward to welcoming you back soon! Best, The Management Team
   

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10. A

    Allen

    Atlanta Metro

    1 review

    5.0

    1 review

    Dined on 5 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Atlanta’s most consistent fine dining experience. Presentation delights the senses.
    

    AtlasResponded on 13 December 2024

    Hey Allen, Thank you for taking the time to leave us such a fantastic review. We're thrilled to hear that you enjoyed your dining experience at Atlas and found our service, presentation, and value to be consistent. We strive to provide a memorable experience for all our guests and it's wonderful to know we're achieving that. We look forward to welcoming you back soon! Best, The Management Team
    

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