Benihana - Anchorage, AK

Benihana - Anchorage, AK reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Anchorage1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   The service was exceptional, but the food and the overall experience were disappointing. The manager and servers were great! We ordered hibachi steak and chicken. The small portion of vegetables we received was drenched in butter. I was astonished by the amount of butter added. The “chef” added two more heaping globs of butter when cooking the rice. I kindly requested that he remove one of them—thankfully, it was just my family at the table. Next came the protein, which turned out to be flavorless. Overall, the food was underwhelming, especially considering the total bill for four people was $240 before the tip. We will not revisit this restaurant. If you are new to Alaska, you will quickly learn that only a handful of good restaurants exist in this area.
   

   Benihana - Anchorage, AKResponded 1 day ago

   Dear Guest! We appreciate your honest feedback. We're glad to hear that our service was exceptional. However, we're truly sorry that our food and overall experience did not meet your expectations. We take your comments about the excessive amount of butter and the quality of our protein very seriously. We strive to provide delicious meals to all our guests and we regret that we fell short this time. We appreciate your honesty and will take it into consideration to improve our offerings. Thank you for giving us a chance to show you the true Benihana. Best, The Management Team
   

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2. M

   Melissa

   Anchorage2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server and chef were absolutely fantastic! The food was amazing and all the staff were very attentive!
   

   Benihana - Anchorage, AKResponded 4 days ago

   Hey Melissa, We're absolutely thrilled to hear about your fantastic experience at Benihana - Anchorage, AK! It's wonderful to know that our food and staff made a positive impression. We always aim to deliver a great experience, and we're glad we hit the mark for you. We look forward to welcoming you back soon. Thanks for your kind words!
   

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3. W

   William T

   Anchorage3 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We requested Dennis to be our cook. He is the greatest! Excellent service and food.
   

   Benihana - Anchorage, AKResponded on 25 February 2025

   Hi William, We're thrilled to hear that you had such a wonderful experience at Benihana - Anchorage, AK! It's fantastic to know that our team made your visit special and that you enjoyed our food and service. We always aim to provide excellent service and delicious food to our guests, and it's heartening to know we hit the mark during your visit. Thank you for your kind words and high ratings. We look forward to serving you again soon! Best wishes, The Management Team
   

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4. D

   Donna

   Anchorage4 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We opted to have a quiet dinner in the bar. The food was fabulous. Matthew took great care of us. We had not been to Benihana for years. We will come back again soon
   

   Benihana - Anchorage, AKResponded on 2 March 2025

   Hi Donna, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your dinner at Benihana - Anchorage, AK. It's always great to know that our guests are being taken care of and that we're doing a good job. We're glad you had a memorable dining experience with us. We look forward to welcoming you back again soon. Best regards, The Management Team
   

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5. M

   Mary

   Anchorage1 review

   5.0

   Dined on 21 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fun experience to take my children to, would go again!
   

   Benihana - Anchorage, AKResponded on 22 February 2025

   Hello Mary, Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you and your children had a fun experience with us at Benihana - Anchorage, AK. It's always our goal to provide a memorable dining experience for our guests, and we're glad we hit the mark for you and your little ones. We appreciate your support and look forward to welcoming you and your family back soon! Best regards, The Management Team
   

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6. C

   Christina

   Unspecified1 review

   5.0

   Dined on 21 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So awesome. Our cook was really cool. We really enjoyed our night out.
   

   Benihana - Anchorage, AKResponded on 22 February 2025

   Thanks for the feedback, Christina! We're thrilled to hear that you had an awesome experience at Benihana - Anchorage, AK. It's wonderful to know that our chef made your night out enjoyable and that you appreciated our service and value. We strive to provide our guests with memorable experiences and your kind words are a testament to our efforts. We look forward to serving you again soon. Best regards, The Management Team
   

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7. N

   Natalie

   Anchorage1 review

   5.0

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our chef was awesome! Funny, interactive and created a great experience!
   

   Benihana - Anchorage, AKResponded on 18 February 2025

   Hi Natalie, We're thrilled to hear that you had an awesome experience at Benihana - Anchorage, AK! It's wonderful to know that our chef added to your memorable dining experience with his unique and engaging personality. We noticed that you rated our value a bit lower - we always strive to provide the best experience possible for our guests and we'll take your feedback into account. Thank you for your review and we look forward to serving you again soon! Best regards, The Management Team
   

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8. I

   Isac

   Unspecified1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Service- Made a 9:30 p.m reservation, got my table at 10:45, I left the restaurant at 12:20am, I had high hopes for this place as it was my first time here, I’m very dissatisfied and probably won’t come back. Food- Food was good tho…
   

   Benihana - Anchorage, AKResponded on 16 February 2025

   Hey Isaac, We're really sorry to hear about your experience at Benihana - Anchorage, AK. We understand how important it is to have a great dining experience and we're sorry to hear that we didn't meet your expectations this time. We appreciate your feedback and will definitely look into the issues you've mentioned regarding the service and timing of your visit. We're always looking to improve and your comments are valuable to us. We hope you'll give us another chance in the future to show you the high-quality service and food that we're known for. Best regards, The Management Team
   

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9. R

   Robert

   Anchorage7 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 3

   Understandably being Valentine’s Day is busy but to wait an hour and half after our reservations is a bit much. With a three year old waiting for us at home and we get home close to midnight is terrible. Orders were messed up. What food we did get was good though.
   

   Benihana - Anchorage, AKResponded on 15 February 2025

   Hi Robert, we're sorry to hear about your experience on Valentine's Day. We understand that waiting for your table can be frustrating and we apologize for the delay. We're glad to hear that you found the food to be good, but we're sorry that other aspects of your visit fell short. We'll take your feedback into account and strive to improve our service. We hope to serve you better in the future.
   

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10. J

    Jann

    Anchorage1 review

    4.0

    Dined on 15 February 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Excellent experience. Our chef, Sheridan did a superb job! The wait for our table was a bit long. We weren’t seated until 45 minutes after our reservation time.
    

    Benihana - Anchorage, AKResponded on 16 February 2025

    Thanks for the feedback, Jann! We're thrilled to hear that you had an excellent experience with our chef and enjoyed your visit to Benihana - Anchorage, AK. We apologize for the wait you experienced, but we're glad to hear that it didn't overshadow your experience. We appreciate your patience and understanding. We look forward to serving you again soon!
    

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