Benihana - Atlanta - Buckhead, GA

Benihana - Atlanta - Buckhead, GA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner VIP

   Atlanta3 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Reservation was 7:30pm on Fri night, but wasn't seated until 8:10. (I had a similar experience when I visited 2 yrs ago where reservations aren't seated in a timely manner). The table was given it's apps, but the chef did not arrive to cook the main courses until 10:40. 15min prior, 3 women from 3 different parties at the table went to the manager to complain about how long it was taking to be served. It was likely best that 3 women went to complain because as soon as they went to management, the armed security (can't say if they were APD or not) became very interested. If it had been 3 men, that "interest" could have escalated. The meal finished at 11:15. Unfortunately I believe the issues I experienced have inadvertently helped create an environment where 2 armed security are needed at this restaurant. The food and chef were great, but the reservation wait, and the lack of proactive communication about why it was taking so long did not create an experience worth returning to in the future.
   

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2. D

   D

   Atlanta1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Reservation was for 8. Didn’t get seated until 9:20. Still didn’t get a chef until 9:45ish. Drinks were good. Food was good but was definitely rushed. S/o to Friday for doing what he could to accommodate us and get us fed.
   

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   Benihana - Atlanta - Buckhead, GAResponded 3 days ago

   Hi D, we're sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. We understand that waiting can be frustrating and we apologize for the delay in seating you and the rushed feeling of your meal. It's great to hear that you enjoyed the drinks and found our service satisfactory. We appreciate your patience and understanding in this situation. We'll take your feedback into account to improve our service moving forward. We hope to serve you again and provide a better experience. - The Management Team
   

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3. T

   Tiffany VIP

   Atlanta12 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The wait time for food is very bad. Our total party bill almost 700.00 and to wait almost 2 hours to eat is horrible.
   

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Thanks for the review, Tiffany. We're sorry to hear about your wait time experience at Benihana - Atlanta - Buckhead, GA. We understand how frustrating it can be to wait for your meal, especially when you're expecting to enjoy a fun dining experience. We're taking your feedback seriously and will discuss it with our team to see how we can improve our service. We hope you'll give us another chance to provide you with a better dining experience. Thank you for your feedback.
   

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4. OT

   OpenTable Diner

   Alabama3 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Terrible experience. Despite a reservation it took us very long to be seated. We did not receive a drink until 75 minutes after our original reservation and did not receive our food until 2:30 hours after our reservation!!!! We spoke to the manager and they didn’t seem to care. What is awful is that I read similar reviews after my visit. This means the restaurant knows about the problems and doesn’t try to fix the core problems. Do not visit this restaurant unless you have 3 hours to spare.
   

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Dear Guest! We're really sorry to hear about your recent experience at Benihana - Atlanta - Buckhead, GA. It's clear that we fell short on meeting your expectations, especially with the long wait and the delay in serving your food. We also apologize for any inconvenience caused by the miscommunication with our management. We take all feedback seriously and will use your comments to improve our service. We hope you'll give us another chance to show you the high standard of service we strive to provide. Best, The Management Team
   

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5. R

   Rechelle

   Denver2 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Could have been way better. Took forever for our food to be cooked, service was slow and the food was just okay. May give another try but not rushing to go back
   

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6. S

   Suerethia

   Pittsburgh5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I loved the experience and would definitely go back!
   

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Hi Suerethia, We're thrilled to hear that you enjoyed your experience at Benihana - Atlanta - Buckhead, GA! It's wonderful to know that our food and service lived up to your expectations. Your kind words mean a lot to us and we can't wait to welcome you back soon. Best Regards, The Management Team
   

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7. OT

   OpenTable Diner VIP

   Atlanta1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Dinner reservation made for 7:30, we weren’t sat until 8:20. After we were sat we waited AN HOUR AND FOURTY minutes for a chef to never come to our table. We ended up leaving with no food. The place is dirty, loud, and very slow. Please save your time and money and skip this place.
   

   Benihana - Atlanta - Buckhead, GAResponded 5 days ago

   Dear Guest! We're really sorry to hear about your experience. We understand how frustrating it can be when you have to wait, especially when you're expecting a meal to be served promptly. We also acknowledge that the cleanliness and overall atmosphere of our restaurant didn't meet your expectations. We appreciate you bringing this to our attention and we'll definitely look into these matters. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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8. M

   Morgan

   Atlanta1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Reservation was for 7:30 didn’t get seated until 9:00 when seated there were not enough cooks so had to wait an additional 2 hours. Didn’t leave until 12:00. When they seat you they never tell you how long it’s going to take for a cook to come and they overbook their reservations.
   

   Benihana - Atlanta - Buckhead, GAResponded 5 days ago

   Hey Morgan, We're truly sorry to hear about your experience at Benihana Atlanta - Buckhead. It's unfortunate to hear that your reservation time was longer than expected and that the service was not up to our usual standards. We understand how frustrating this can be and we're truly sorry for any inconvenience it may have caused. We appreciate your feedback as it helps us to improve our services. We hope you'll give us another chance to make your dining experience better. Best regards, The Management Team
   

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9. OT

   OpenTable Diner

   Dallas1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 4

   Wait was too long the chef was great ! I wouldn’t recommend this location
   

   Benihana - Atlanta - Buckhead, GAResponded 5 days ago

   Dear Guest! We appreciate you taking the time to share your experience at Benihana - Atlanta - Buckhead, GA. We're glad to hear that you enjoyed the service from our chef. We understand the importance of timely service and we're sorry for the wait you experienced. We aim to provide an exceptional dining experience and your feedback helps us improve. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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10. OT

    OpenTable Diner

    Atlanta1 review

    4.0

    Dined 7 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    We waited for over an hour which was fine considering we had a reservation. The cook Jordan was amazing, he interacted with us throughout the hour and made us forget about the long wait.
    

    Benihana - Atlanta - Buckhead, GAResponded 5 days ago

    Dear Guest! Thank you for taking the time to share your experience at Benihana - Atlanta - Buckhead, GA. We're thrilled to hear that you enjoyed the interaction with our team and found our service to be amazing. We understand that waiting for an extended period can be frustrating, and we're glad that we could make some small efforts to ensure your time was enjoyable. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
    

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