Benihana - Beaverton, OR

Benihana - Beaverton, OR reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. FA

   FoodisAloha

   Portland14 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love having celebration dinners at Benihana. Our server was wonderful and attentive. Chef Shane was engaging, professional, fun and above all the food was superb! We will most definitely be back.
   

   Benihana - Beaverton, ORResponded 2 days ago

   Thanks for visiting us, FoodisAloha! We're thrilled to hear that you love celebrating at Benihana and that our service and food made your visit enjoyable. It's great to know that our chef and server met your expectations. We're always striving to provide the best dining experience possible, and your feedback helps us do just that. We look forward to welcoming you back soon!
   

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2. A

   Adam

   Portland2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had our anniversary dinner here. Great food. Loud. Family friendly. Expensive.
   

   Benihana - Beaverton, ORResponded 2 days ago

   Thanks for the feedback, Adam. We're glad to hear that you enjoyed your anniversary dinner at Benihana - Beaverton, OR. It's wonderful to know that you found our food great and us to be family-friendly. We do apologize if you found our prices to be a bit high. We strive to provide the best quality food and service to our valued guests like you. We hope to serve you again soon for another special occasion. Best, The Management Team
   

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3. JR

   JessicaReneeM

   Portland4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Rob was the best! Not only did he have good quality dad jokes, but he cooked everything to perfection and at the same time put on a great show! My party and I got the opportunity to order from their limited 6-course WAGYU experience, highly recommend! It was a great experience!
   

   Benihana - Beaverton, ORResponded 4 days ago

   Thanks for the feedback, Jessica! We're thrilled to hear that you had a great time at our Benihana - Beaverton, OR location and that our chef's dad jokes hit the mark. It's wonderful to know that you and your party enjoyed the 6-course WAGYU experience. We're glad you found the food and service to your liking. We can't wait to welcome you back for another memorable dining experience!
   

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4. J

   John

   Portland1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Made reservations for 5:00 and sat there for 40 min. We felt like we were headed like cattle. The chef was disgruntled about his fellow employees and expressed it to everyone at the table. Felt like they wasted our time and money. Then got rushed out to fill the table for the next customers. We will not be retuning.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for the review, John. We're truly sorry to hear about your experience at Benihana - Beaverton, OR. We strive to provide a positive and memorable dining experience for all our guests, and we regret that we didn't meet your expectations on this occasion. We're disappointed to hear that our service was less than ideal, as it's not reflective of the high standards we aim to uphold. We take your feedback seriously and will use it to improve our service and to ensure your next visit is better. We hope you'll reconsider and give us another chance to serve you better. Best regards, Benihana - Beaverton, OR Management Team
   

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5. A

   Amber VIP

   Portland5 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Benihana has taken a turn. Our 7:15 reservation did not get sat at a table until closer to 8pm. Our chef did not arrive then until around 9pm. I don’t think we ate until 9:30, with main protein served closer to 10. This is pretty unacceptable for a 7:15 reservation. Also i felt that appetizer plates and empty drink bottles could have been cleared much more quickly as they were crowding the small dining area for far too long. Drinks were served very slowly. Courses were served out of order. Orders were not properly recorded or delivered. Cleanliness as a whole seemed poor. The staff were stressed and struggling, but it seems they are not to be blamed. They did their best to make up for all of the issues. Our tablemates almost left before the chef arrived saying they’d prefer to celebrate a family birthday at Burger King than to wait any longer. Staff let us know that Benihana was purchased last year by a new entity- who thought it would be a good idea to keep reservations open to max capacity at any given time. All of the above issues make sense… what a huge failure on the owners part. The experience was truly ridiculous. Benihana WAS a cherished family tradition, but i honestly don’t know if i will ever go back. What a joke.
   

   Benihana - Beaverton, ORResponded 4 days ago

   Hi Amber, We're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. We understand how frustrating it can be to have a reservation and not be seated, and we apologize for the delays you experienced. We also regret to hear that your dining experience was less than satisfactory due to the issues you encountered with cleanliness and service. We assure you that we take your feedback seriously and will use it to improve our service. We hope you will give us another chance to show you the quality experience that Benihana - Beaverton, OR is known for. Best Regards, The Management Team
   

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6. OT

   OpenTable Diner

   Portland1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alex, the chef, was amazing! Food is always a hit. Love to go there, for all occasions.
   

   Benihana - Beaverton, ORResponded 4 days ago

   Dear Guest! Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our chef at Benihana - Beaverton, OR. It's wonderful to know that our food consistently hits the mark for you. We strive to provide excellent service and value, and your feedback lets us know we're on the right track. We look forward to serving you again soon for all your different occasions!
   

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7. OT

   OpenTable Diner VIP

   Portland8 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had to wait 35 minutes to sit which is very unusual.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Dear Guest! Thanks for the review! We're really sorry to hear about the long wait you experienced. We understand how frustrating that can be and we apologize for any inconvenience. We're glad to hear that you enjoyed the food and service. We're committed to providing the best dining experience for our guests. We hope to see you again soon at Benihana - Beaverton, OR.
   

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8. R

   Rudy

   Portland15 reviews

   3.0

   Dined on 6 March 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   We got seated right on time, but we had to wait almost an hour and a half to get our cook to our table and start preparing our meals. Not sure what was going on, but it took forever for them to get our food out.  Our server knew we were getting impatient as he kept on saying the cook will be right out 4 times. Saying, He’s preparing your orders, oh he’s just preparing the cart to bring out. We finally got to start eating 1:45 after we got sat. Obviously short staffed but if they were honest and told the truth, then we would be ok. But to make up excuses that our food has being prepared and soon to come out is not acceptable
   

   Benihana - Beaverton, ORResponded 7 days ago

   Thanks for the review, Rudy! We're glad to hear that you were seated promptly and enjoyed our food at Benihana - Beaverton, OR. However, we're sorry to hear about the wait time you experienced. We understand how frustrating that can be and we truly apologize for any inconvenience it may have caused. We're always striving to improve our service and your feedback is invaluable in this process. We hope to have the opportunity to serve you again and provide you with a better dining experience.
   

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9. BS

   BrianS VIP

   Washington DC7 reviews

   5.0

   Dined on 4 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I am a fairly regular customer of this BENIHANA location (being the Most Northern Western location in the Continental United States), and my visit on this go round was interesting. When I walked up to the Front Desk, there was a new employee (New Assistant Manager???) doing a really poor impersonation of Governor Tim Walz (i.e. Claiming he was a former High School teacher as one of his similarities, but certainly not as likeable). This new guy was explaining (making excuses) that all seating appointments were late due to a unforeseen calamity and so I needed to wait 30 minutes for my appointment to be honored. I waited the 30 minutes and then asked for an update, he began to restate the reasons why the delays were occurring… I asked when I could be seated for my reservation which turned into a debate… he finally capitulated and sat me at the table. (*NOTE TO MANAGER: I never had to negotiate with this much effort, just to be seated at a table for a reservation as I did on this particular visit… Also, having to deal with this particular, gentleman was very irritating. I advise that you DO NOT have him directly interact with customers because he lacks the skills to do so) The Waitstaff lady who went by the name of Yumi, did an excellent job taking care of myself, and the other customers at our table during the entire visit once we were seated. Also of note was the Chef who came from California to provide support for a few weeks, his name was Lester, and he did an outstanding job of preparing our food to be efficiently cooked in a fantastic visual demonstration that could be described as flawless! In fact, I would say that this was the best quality food that I have enjoyed this location in over a year! Together Lester, and Yumi made sure that everyone was completely satisfied at our table. I will definitely be coming back to this location for another fine dinner, I just hope not to have to deal with the older gentleman at the front desk again .
   

   Benihana - Beaverton, ORResponded 3 days ago

   Hi Brian, Thank you for your valuable feedback. We're glad to hear that you've been a regular at our Benihana - Beaverton, OR location and that you found our food and service to be top-notch. We're sorry to hear about the delay in your seating and the interaction with our new assistant manager. We'll certainly take your feedback into account to improve our service. We hope to see you again soon for a more seamless experience. Best regards, The Management Team
   

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10. PC

    PhilColeman

    Portland14 reviews

    3.0

    Dined on 3 March 2025

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 4

    We waited over an hour for the chef to even arrive at our table. At 2.5 hours, we asked for the check and left without dessert. Everyone was very kind, but overall, the evening was a miss for us.
    

    Benihana - Beaverton, ORResponded on 4 March 2025

    Hello Phil, We're truly sorry to hear about your experience at Benihana - Beaverton, OR. We aim to provide an exceptional dining experience, and it's clear we fell short during your visit. We understand your frustration regarding the wait time and the lack of dessert. We're glad to hear that everyone was kind to you, but we acknowledge that we missed the mark in terms of service and food quality. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right in the future. Best Regards, The Management Team
    

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