Benihana - Beaverton, OR

Review summary

1. R

   Ron

   Portland

   19 reviews

   3.0

   19 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Due to the crowd size the seating was running 30 minutes late. The 6 of us sat in the bar, ordering very expensive drinks. We waited well over the 30 minutes. Usually in years past, since we go to Beni Hana every xmas, they will come and get you when your table is ready. I heard by the grace of God that my phone was ringing. It was the reception letting me know our table was ready????? I also found that I had a few text messages??? Again, they usually just call our name and we are eager and ready to go to the table. They were calling other names, just not ours. They also ran out of ice cream? No fault of the wait staff. Odd thing to happen on one of their busiest days of the year. One of us had an entree that was also forgotten. Had to bring it after everyone had eaten. I guess we should have spoken up a little sooner, but this is a family tradition every year, so hopefully they will do better next year. The average cost was about $50 per person dinner only. We opted for water after spending $100 in the bar waiting for our table.
   

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2. L

   Landyn

   San Diego

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   We had a reservation for the bar and lounge. My partner and I are fans of the food but appreciate sitting in the lounge. We’ve done this many times in the past but had never been to this location. We get there and it’s PACKED. We let them know our reservation and the front desk just points at the bar. We walk back and the lounge is closed. We ask the kind bartenders if the lounge was open as we had a reservation and they said “we don’t know it might be closed”. It’s Christmas Day, we’re hungry, and neither one of us drink. We decided to sit at the bar and order. It took over an hour to get food. The whole time hosts were screaming..”Cindy party of five”. Because everyone waiting for their table of course crammed into the bar area.. which is pretty tight. I am still just wondering why on earth I needed to put a reservation two weeks ahead of time for that. I could have walked in and sat at the bar literally any time. Still upset and should have gone with McDonalds. We were also told the long wait time was because to go orders were backed up. I’ve worked in the food industry and if it gets this busy you should be prioritizing guests in your restaurant.
   

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3. g

   guy

   Portland

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   They were 30 minutes behind & then they try to rush you to chose what you want to eat and it's a holiday menu not the full menu. Asking for the full menu will get you a big sigh & a dirty look when given to you. The cook was cool and the food was good but the service sucked. The noise level was so high you had to yell to talk to the person right next to you. I was very disappointed 😞
   

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4. M

   Molly

   VIP

   Portland

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun time had by all. Enjoyable evening. Wait for table was a little long but was to be expected.
   

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5. J

   Jacqueline

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   We had reservations but still were told we needed to wait an hour before sitting. Then were rushed through the meal and as soon as the hibachi chef was done cooking, we were given to go boxes and felt rushed to make up for their seating mistakes. They didn't even have one of the courses that we paid for available.
   

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6. s

   shirley

   Portland

   26 reviews

   5.0

   26 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was very busy so the manager helped us. She sat us at our table, took her order and checked on us to see if we were enjoying ourselves. Great service and the food was pretty good too.
   

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7. T

   Toby Lynn

   Portland

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   PACKED, and the wait was waaay too long on 12/24. Had reservations but had to wait an hour and 45 min. Need to do better and not over book. You're running your staff ragged.
   

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8. A

   Alex

   Portland

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 3

   We had a reservation for 7:30 pm and we didn’t get seated until 10:00 pm.
   

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9. K

   Katie

   VIP

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   When we checked in for our large family dinner reservation we were told that they double booked the whole restaurant and our wait would be an hour minimum. We waited two hours and no one ever seated us. Worst experience ever
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hi Katie, we're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. We understand that waiting for a reservation can be frustrating, especially when you're expecting a great dining experience. It's unfortunate that we were unable to accommodate you during your visit. We appreciate your feedback and will use it to improve our reservation system and ensure that future guests have a better experience. We hope you'll give us another chance to make it up to you. Sincerely, The Management Team.
   

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10. K

    Kathy

    VIP

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We had to wait an hour and 15 minutes for our table detour having a 6 pm confirmed reservation.
    

    Benihana - Beaverton, ORResponded 1 day ago

    Thanks for the feedback, Kathy. We're glad to hear that you enjoyed the food and service at Benihana - Beaverton, OR. However, we're sorry for the wait you experienced during your reservation confirmation. We understand how frustrating this can be and we apologize for any inconvenience it may have caused. We are always striving to improve our services and your feedback is invaluable in this process. We hope to have the opportunity to serve you again and provide you with a more timely and enjoyable dining experience. Best regards, The Management Team
    

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