Benihana - Beaverton, OR

Review summary

1. T

   Toby Lynn

   Portland

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   PACKED, and the wait was waaay too long on 12/24. Had reservations but had to wait an hour and 45 min. Need to do better and not over book. You're running your staff ragged.
   

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2. K

   Katie

   VIP

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   When we checked in for our large family dinner reservation we were told that they double booked the whole restaurant and our wait would be an hour minimum. We waited two hours and no one ever seated us. Worst experience ever
   

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3. K

   Kathy

   VIP

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had to wait an hour and 15 minutes for our table detour having a 6 pm confirmed reservation.
   

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4. N

   Nancy

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   We waited over an hour for our reserved table. Then we waited for xtra long for service to our table. Disappointed.
   

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5. J

   Josh

   VIP

   Portland

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The service is always good, the food is always tasty, the prices are always higher than they should be. I am not sure if they were understaffed, overbooked, or had issues with a few tables, but they were telling everyone they were behind by 30-45 minutes. Thats a pretty significant amount, especially with the volume of people coming in and then not offering some sort of 10% off coupon to people to come back, or maybe a free drink for each person in the party, or I have no idea what possibly could have been done but it was a bit ridiculous to be off by that much with so many tables at a place that generally handles the time and turnover pretty handily. That said, we will be back as we do almost every year.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for the feedback, Josh! We're glad to hear that you enjoy our service and food at Benihana - Beaverton. We're sorry to hear about the delay you experienced and we appreciate your understanding that we were behind despite the volume. We're continuously striving to improve our service and your feedback is invaluable to us. We hope to see you again next time you're in town!
   

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6. K

   Kathleen

   Portland

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Sometimes there is a shortage of staff and creates a hectic environment. They were running 45 minutes behind due to staff shortage and handled the heat from customers great. We had an amazing server who I am sure was extremely exhausted pulling double duty. (I understand by other customers other waiting staff were not so pleasant.) Our chef was an amazing cook, but we would have loved to see a little more liveliness from him. Restrooms could use some attending to during peak times.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for the review, Kathleen. We're really sorry to hear about the situation you experienced during your visit. We understand how busy it can get and we apologize if our staff was handling the situation in an unsatisfactory manner. We're glad to hear that our chef made your meal and that you found it amazing. We appreciate your feedback and will certainly use it to improve our service. We hope to welcome you back to Benihana - Beaverton for a more relaxed and enjoyable dining experience in the future.
   

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7. C

   Chris

   Portland

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our entire meal was amazing. The service was spectacular. Our chef Alex was hilarious, entertaining and extremely good at his job. We loved everything about our meal.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hey Chris, Thank you so much for your kind words and the amazing rating! We're thrilled to hear that you enjoyed your meal at Benihana - Beaverton. It's great to know that our service and entertainment were able to make your dining experience even more enjoyable. We always strive to provide an exceptional experience, and your feedback helps us do just that. We hope to see you again soon for another memorable meal! Best regards, The Management Team
   

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8. J

   Joe

   Portland

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a good experience. The restraunt was very understaffed, and it caused some wait. But they handled it professionally. The food was excellent, and the staff treated us well. It was a very good experience
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for visiting us, Joe! We're thrilled to hear that you had a great experience at Benihana - Beaverton, OR. We take pride in our food and service, and we're glad that you felt well-treated. We understand that there were some issues with the wait times during your visit, and we appreciate your patience. We're committed to ensuring all our guests have a memorable dining experience and we hope your next visit is even better.
   

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9. D

   Debra

   Portland

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love celebrating my mom’s Christmas Eve birthday at a place where a chef’s skill with a large fork and spatula can add percussion and harmonize with corny puns. The lunch steak is flavorful and cooked just right. The chicken and shrimp along with the fried rice keeps my craving strong!
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for the feedback, Debra! We're thrilled to hear that your mom's Christmas Eve birthday celebration at Benihana - Beaverton, OR was a success. It's great to know that our lunch steak, chicken and shrimp, along with our corny puns, added to your festive mood. We're also glad that you found our service to be top-notch. We strive to make every occasion a memorable one for our guests. We look forward to your next visit.
   

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10. M

    Melinda

    Atlanta Metro

    1 review

    1.0

    1 review

    Dined 3 days ago

    1. Overall 1
    2. Food 4
    3. Service 4
    4. Ambience 1

    we booked a reservation with open table for 7:15. Benihana would not honor the reservation. we did not get seated until 8:30. don’t reserve here if you have children or are on a schedule.
    

    Benihana - Beaverton, ORResponded 2 days ago

    Thanks for the review, Melinda. We're sorry for the inconvenience you faced during your visit to Benihana - Beaverton. It's disappointing to hear that we didn't meet your expectations in regards to our reservation system and the delay in seating you. We appreciate your patience and understanding. We're always working on improving our services and your feedback is invaluable in this process. We hope to have the opportunity to serve you better in the future. Best, The Management Team
    

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