Benihana - Bethesda, MD

Review summary

1. OT

   OpenTable Diner

   Washington DC

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   I think for the price you get small portions. The chicken was really gummy. The soup was great. The noodles could have stayed on the grill top longer, because they were still kinda cool. They didn’t wanna accommodate a birthday certificate at first for the free souvenir, but eventually did. They claimed the certificate was for the week day, even though it doesn’t specify on the email.
   

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2. K

   Kevin

   VIP

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great time and the food was delicious. But I pulled out my receipt from exactly two years ago (we go as a tradition this time of year). The fried rice app goes from $6 to $7.50. The Colossal Shrimp went from $36 to $44. And the Splash-and-Meadow went from $39 to $48.50. Are you kidding me??!? You raise your prices 25% across the board in two years? Ridiculous. I know inflation is a factor but that’s straight up crazy. Goodbye!
   

   Benihana - Bethesda, MDResponded 2 days ago

   Dear guest, thank you for leaving us a review. We apologize for any inconvenience you encountered. Your feedback is valuable to us, and we look forward to welcoming you again soon.
   

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3. L

   Laura

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was Christmas, so it was packed. But the service and food quality was great! It has improved a lot since the last time we were there 2 years ago. Prices went up, but for a special occasion, it was worth it.
   

   Benihana - Bethesda, MDResponded 2 days ago

   We appreciate your feedback and are pleased that you found parts of your experience enjoyable. We also understand that there were areas where we fell short. Your comments will be reviewed to help us enhance our service. For further discussion, please reach out via our "Contact Us" page on our website.
   

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4. D

   Donesha

   Washington DC

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food was tasteless and up charge for every single thing. The noodles and rice that comes with the entree was a up charge. I felt like I was being robbed on Christmas Day. Overpriced for low quality food.
   

   Benihana - Bethesda, MDResponded 2 days ago

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
   

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5. OT

   OpenTable Diner

   Washington DC

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   The cook was wonderful. The ladies sitting with us were fun. The server was a little slow, but she did accommodate us. Overall, we enjoyed our meal and visit.
   

   Benihana - Bethesda, MDResponded 6 days ago

   Dear Guest! We're thrilled to hear that you had a great time at Benihana - Bethesda! It's wonderful to know that our team made your dining experience enjoyable and that you enjoyed the food. We're sorry to hear that the service was a bit slow during your visit. We always aim to provide prompt and efficient service, and we appreciate your patience. We hope to see you again soon for another delightful meal! Best regards, The Management Team
   

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6. T

   Theodore

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food at Benihana is always outstanding, and it's a real treat to watch the team make the food at the tableside grill. This unique dining experience never gets old. The seafood is fresh and the steaks are generously sized, moist and tender. However, last night, when it was 25 degrees outside, the heater in the restaurant was not working. We dined in our winter coats. I raised my concerns about the heater with the staff upon my arrival. My concerned were shrugged off. We were not cheap diners. In my party of five, three of us ordered the filet and shrimp (DELICIOUS!) and all members of our party had three cocktails a piece. The restaurant didn't even comp us a drink to make up for the chilly dining situation. We will be back - but I will make sure the heater is working first:)
   

   Benihana - Bethesda, MDResponded 6 days ago

   Hello Theodore, Thank you for your feedback. We're thrilled to hear that you enjoyed our unique dining experience, especially the seafood and steaks. However, we apologize for the discomfort due to the heater issue. We understand how this could have impacted your dining experience and we truly apologize for any inconvenience this may have caused. We're taking your feedback seriously and will work on improving our service and facilities. We're looking forward to your next visit and hope you'll make sure the heater is working. Best Regards, Benihana - Bethesda Management Team
   

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7. N

   Nadine

   Washington DC

   1 review

   5.0

   1 review

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my daughter 16th BD and she had a blast. Jabari took good care of them and thank you Jabari to make it memorable for my daughter!.
   

   Benihana - Bethesda, MDResponded 5 days ago

   Dear Nadine, we are thrilled to hear that you enjoyed the food but we are very sorry for the inconveniences you encountered. Your feedback is valuable to us. Thank you for your review and we look forward to welcoming you again soon!
   

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8. S

   Susan

   VIP

   Washington DC

   67 reviews

   4.0

   67 reviews

   Dined on 21 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   It’s gotten pretty pricey but still good…they need to update the decor for the prices charged.
   

   Benihana - Bethesda, MDResponded 7 days ago

   Thanks for visiting us, Susan! We appreciate your feedback. We understand your concerns about the decor and pricing. We are always looking for ways to improve our guests' experiences. We hope to welcome you back soon at a better price point. Best, The Management Team at Benihana - Bethesda
   

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9. OT

   OpenTable Diner

   Washington DC

   4 reviews

   2.0

   4 reviews

   Dined on 15 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   I love this place, usually. But on this night, it was cold outside. We were seated at a Hibachi table on the side to the right of the entrance that's separated by some decorative panels. The temperature of the dining room in that part of the restaurant was literally ICE cold. Everyone in my party had to wear their outdoor coats throughout our meal. We complained four times and were repeatedly told it would get warmer. One staff member was clumsy enough to ensure that the dining area would warm up once the Hibachi table was turned on. Well, guess what? It didn't get warmer. The manager literally did nothing to make things better. $360 meal. So disappointing. Benihana can do better.
   

   Benihana - Bethesda, MDResponded on 16 December 2024

   Dear Guest! We're really sorry to hear about your experience. We understand that the temperature in our outdoor dining area was uncomfortable. We also apologize for the inconvenience with your coat. We're taking your feedback seriously and will look into this matter to ensure better comfort for our guests in the future. We hope to have another chance to serve you better. Best, Benihana - Bethesda Management Team
   

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10. N

    Nichole

    VIP

    Baltimore

    30 reviews

    5.0

    30 reviews

    Dined on 15 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    I have not been to this new location. I use to go to the location near the metro. The quality and experience has not changed. Great food, service, and experience.
    

    Benihana - Bethesda, MDResponded on 16 December 2024

    Hi Nichole, Thank you for taking the time to share your experience at Benihana - Bethesda. We're delighted to hear that you've had great food, service, and experience. We're committed to maintaining our quality standards, and we appreciate your feedback. We look forward to welcoming you back soon! Best Regards, The Management Team
    

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