Benihana - Burlingame, CA

Review summary

1. J

   Jon

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very cozy and fun atmosphere. The food was excellent per usual.
   

   Benihana - Burlingame, CAResponded today

   Hey Jon, We're thrilled to hear that you enjoyed the cozy and fun atmosphere at Benihana - Burlingame! Your kind words about our food truly made our day. We strive to provide excellent meals to all our guests and it's always rewarding to hear when we've succeeded. We're glad that you had a great experience and we look forward to serving you again soon. Best, The Management Team
   

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2. OT

   OpenTable Diner

   Charleston

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Yes! This Benihana finally pulled it together. Seems they have new management, new staff - best service we’ve had there in 30 years. Food was delicious and chef was great.
   

   Benihana - Burlingame, CAResponded 2 days ago

   Dear Guest! Thanks for the review! We're thrilled to hear that your experience with us was a positive one. It's wonderful to know that our team's efforts to improve and provide the best service are appreciated. We're glad you enjoyed our food and found the chef to be great. We're sorry if the value didn't meet your expectations, we strive to provide the best experience for our guests. We hope to see you again soon!
   

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3. N

   Natasha

   San Francisco

   19 reviews

   5.0

   19 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very nice server and an unexpectedly funny cook! It was a great experience!
   

   Benihana - Burlingame, CAResponded 2 days ago

   Thanks for the feedback, Natasha! We're thrilled to hear that you had a great experience at Benihana - Burlingame. It's wonderful to know that our team's performance added to your overall experience. We strive to provide a fun and memorable dining experience for all our guests, and your remarks are much appreciated. We look forward to serving you again soon!
   

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4. K

   Kathy

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Terrible service and chef experience for my daughters birthday.
   

   Benihana - Burlingame, CAResponded 3 days ago

   Hello, Kathy! We're truly sorry to hear about your disappointing experience on your daughter's special day at Benihana - Burlingame. We strive to provide excellent service and memorable dining experiences, and it's clear we fell short during your visit. We sincerely apologize for any inconvenience caused and we appreciate your feedback as it helps us improve. We hope you'll give us another chance to make things right for you and your family. Best regards, The Management Team
   

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5. M

   Marilyn

   San Francisco

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I come here regularly. I like their promos. Sometimes best experience sometimes not…
   

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6. Y

   Yvonne

   VIP

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server Irma was excellent. She was attentive and fun. As a regular, she is my favorite waitress.
   

   Benihana - Burlingame, CAResponded 7 days ago

   Hey Yvonne! Thanks for visiting us at Benihana - Burlingame! We're thrilled to hear that you had a great time with us and that our team made your experience enjoyable. It's always our goal to provide the best service and it's great to know we hit the mark for you. We appreciate your continued support as a regular and look forward to serving you again soon. Thanks again!
   

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7. R

   Rossette

   VIP

   Las Vegas

   7 reviews

   1.0

   7 reviews

   Dined on 12 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We love Benihana and your food usually taste so amazing! Unfortunately this time, our chef wasn’t that lively and he doesn’t look like in the mood. He barely talked to us, barely did any tricks which was sad because it’s our friend’s first time and we were so excited to show him what Benihana offers. Our chicken was overcooked and our rice portion was surprisingly less than the other tables maybe because some ordered extra rice and he didn’t portioned it well.
   

   Benihana - Burlingame, CAResponded 7 days ago

   Thanks for visiting us, Rossette! We're sorry to hear that your recent visit to Benihana - Burlingame didn't meet your expectations. We appreciate your feedback regarding the chef's demeanor and the overcooked chicken. We strive to provide a vibrant and enjoyable experience for all our guests, and we regret that we fell short this time. We hope you'll give us another chance to impress you and your friend next time. Best, Benihana - Burlingame Management Team
   

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8. M

   Martha

   Portland

   1 review

   4.0

   1 review

   Dined on 9 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Food was really great but it was really noisy and hard to converse.
   

   Benihana - Burlingame, CAResponded on 10 December 2024

   Hello, Martha! Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our food, but we're sorry to hear that the noise level affected your overall dining experience. We appreciate your patience and understanding. We continually strive to provide a comfortable and enjoyable environment for all our guests. We hope to welcome you back to Benihana - Burlingame for a more peaceful dining experience. Best, The Management Team
   

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9. A

   Alyson

   Central Coast

   22 reviews

   4.0

   22 reviews

   Dined on 8 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   We were a party of 8 teachers. We had reservations at 7:00. We were seated at 7:43 (that was rough). Once seated we had a great time! Service was good. Our chef was fun & entertaining. Food was great. We had a great time!!
   

   Benihana - Burlingame, CAResponded on 10 December 2024

   Thanks for visiting us, Alyson! We're thrilled to hear that you and your party had a great time at Benihana - Burlingame. It's great to know that you enjoyed our food and service. We apologize for the delay in seating, but we're glad that it didn't detract from your overall experience. We strive to provide the best service possible and your feedback helps us improve. We look forward to welcoming you back soon!
   

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10. LS

    LSMD

    VIP

    San Francisco

    3 reviews

    1.0

    3 reviews

    Dined on 7 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    This place has really diminished quality since we were last there a couple years ago. 1st the server disappeared for 30 minutes after we asked for cup of water for my 2 year old with a straw and I listened to her for the next 20 minutes before I went to find it myself while no one came to the table to ask if we needed anything. No drinks no orders and we were there on time. The hibachi cook came out talking with the hibachi cook behind him complaining about management and did a really poor job imo with essentially no performance for the kids or my mom for her birthday. For example he made the rice heart and when I told the kids to look expecting he was going to make it beat he instead took his spatula and ran it through the whole thing destroying the heart. Didn’t offer to throw anything into anyone’s mouth. No train. No tricks with the eggs. The hibachi cook behind him seemed like he wanted to stay out of it and even though our cook smiled through the whole thing he kept making unprofessional comments to his colleague. He rushed through the whole thing and the rice, chateubriand, and filet mignon didn’t come out that good. At the end AFTER everyone was served he left, then came back to clean up, and THEN haphazardly did volcano with the onions for a minute as he cleaned up. Frankly not what we drove 50 miles through traffic for on Friday night. Twice the price as a fancy restaurant down the street and the place down the street takes better care of their customers. Made the best of it while we were there for the kids but we were all pretty disappointed in the experience.
    

    Benihana - Burlingame, CAResponded on 9 December 2024

    Dear Guest! Thanks for the feedback! We're truly sorry to hear that your recent experience at Benihana - Burlingame didn't meet your expectations. We strive to provide a memorable experience for all our guests, and it's clear we fell short this time. We're disappointed to hear about the issues with service, the rice heart, and the volcano. We take your comments seriously and will use them to improve our operations. We hope you'll give us another chance to provide the high-quality dining experience we're known for. Best regards, The Management Team
    

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