Benihana - Burlingame, CA

Review summary

1. G

   Gayatri

   VIP

   San Francisco

   17 reviews

   4.0

   17 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a long wait for table and in between courses. Food and service were excellent
   

   Is this helpful?

2. A

   Amanda

   San Francisco

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Slow service, waited 45 minutes after reservation to be seated
   

   Is this helpful?

3. A

   Aleli

   San Francisco

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   Old time Favorite but the teppanyaki is a shorter time now
   

   Is this helpful?

4. S

   Shawn

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Service was really slow but food and ambiance was good
   

   Is this helpful?

5. K

   Krista

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Ruben was fantastic! His attention to detail and the enthusiasm were so appreciated!
   

   Benihana - Burlingame, CAResponded today

   Thanks for the review, Krista! We're thrilled to hear that you had a fantastic experience with our chef at Benihana - Burlingame, CA. It's always our goal to provide attentive service and a memorable dining experience. We noted your feedback about the value and we appreciate your input. We hope to see you again soon!
   

   Is this helpful?

6. M

   Mahdy

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always choose to Dine in at this restaurant…..JUST DAMM GREAT!!!
   

   Benihana - Burlingame, CAResponded today

   Thanks for visiting us, Mahdy! We're thrilled to hear that you always choose to dine in at Benihana - Burlingame, CA. It's wonderful to know that you find our food great and service top-notch. We strive to provide our guests with an exceptional dining experience, and your feedback lets us know we're on the right track. We look forward to serving you again soon!
   

   Is this helpful?

7. S

   Shaunte

   Sacramento

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely terrible experience at Benihana last night for Valentine’s Day. Had an 8PM reservation but weren’t seated until 9:30. Staff, hosts, and manager Rose showed zero empathy. Informed them of my partner’s mushroom allergy, yet it was completely ignored, forcing us to run out mid-meal to handle her reaction. By the time we actually ate, it was past 10PM, and we didn’t leave until nearly midnight. Unacceptable service—never coming back.
   

   Benihana - Burlingame, CAResponded today

   Thanks for visiting us, Shaunte. We're truly sorry to hear about your experience at Benihana - Burlingame, CA on Valentine's Day. We understand how important empathy is for our guests, especially during such a special occasion. We sincerely apologize for the inconvenience caused by the delay in seating and the lack of attention to your allergy. We also regret the extended dining time that led to your leaving without eating. We assure you that we take your feedback seriously and will address these issues with our team to improve our service. We hope you'll reconsider and give us another chance to provide a better dining experience. Best regards, Benihana - Burlingame, CA Management Team
   

   Is this helpful?

8. R

   Robin

   San Francisco

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   You can always depend on Benihana to be consistent in food and atmosphere. I believe the night we were there was especially busy as we had to wait over 30 after our reservations to be seated. It is always entertaining to go there and they have a great menu for everyone. The servers and cook were attentive and we got what we expected there as a fun time and good food. I must note that it seems at other restaurants the portions have shrunk and quality has gone down but not at Benihana!
   

   Benihana - Burlingame, CAResponded 1 day ago

   Thanks for the review, Robin! We're thrilled to hear that you enjoyed your experience at Benihana - Burlingame, CA. We always strive to provide an entertaining and enjoyable atmosphere for our guests, and we're glad you appreciated that. We understand that waiting may have been longer than expected, especially during busy times. We're sorry for any inconvenience caused, and we'll certainly take your feedback into account as we continually work to improve our service. We're glad you had a good time and enjoyed our menu, especially the sushi and ramen. We look forward to welcoming you back soon!
   

   Is this helpful?

9. R

   Rosa

   VIP

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reservations at 6:15. Took an hour to get a call back. We left.
   

   Benihana - Burlingame, CAResponded 1 day ago

   Hey Rosa, we're really sorry to hear about your experience at Benihana - Burlingame, CA. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We'll definitely take your feedback into account as we work on improving our reservation system. We hope you'll give us another chance to make it right. Thanks for your feedback, The Management Team at Benihana - Burlingame, CA
   

   Is this helpful?

10. J

    Jeff

    San Francisco

    5 reviews

    4.0

    5 reviews

    Dined 3 days ago

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3

    I wrote notes prior to arriving that i did not want to be seated with children and when the host went to seat me and my wife sure enough it was a young family with three kids that were screaming and crying and the oldest must have only been 4 years old . What is the purpose of asking if there are any special requests if they do not read prior to seating you .
    

    Benihana - Burlingame, CAResponded 1 day ago

    Thanks for the review, Jeff. We're sorry to hear about the seating situation you experienced. We understand the importance of accommodating all our guests' needs and requests, and we apologize for any inconvenience this may have caused. We assure you that we will take your feedback into consideration and improve our seating arrangements to avoid such issues in the future. We hope to have the opportunity to serve you and your family again.
    

    Is this helpful?