Benihana - Burlingame, CA

Review summary

1. A

   Amanda

   San Francisco2 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   The service and food do not warrant the cost. The quality of food and overall experience has diminished so much over the years - it's disappointing to say the least. Fried rice - one of the reasons people go there - is no longer included with the meal, but is an added extra. The restaurant has 20-30 tables and only 5 chefs making their way around on a very busy Sunday evening. Reservation times are only a suggestion, as you are kept waiting 20+ minutes to be seated and then even longer before you get your first bite of food, e.g., we had a 5:15 reservation and at 6:15 there was still no sign of any food coming our way.
   

   Is this helpful?

2. C

   Charles

   San Francisco10 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made reservations for 8 o’clock. We were still waiting in line at 9 o’clock. It was terrible. They didn’t even acknowledge we were even there and I checked in. I kept going up how much longer how much longer and they didn’t even care. We will never go there again
   

   Benihana - Burlingame, CAResponded 1 day ago

   Thanks for visiting us, Charles. We're truly sorry to hear about your recent experience at Benihana - Burlingame, CA. It's clear that we fell short in providing the timely and attentive service that we strive for. We understand how frustrating it must have been for you to wait in line for such a long time, and we apologize for any inconvenience caused. We appreciate your feedback and assure you that we will address this issue to improve our service. We hope you'll give us another chance to provide the exceptional dining experience we're known for. Best regards, The Management Team
   

   Is this helpful?

3. S

   SAVENDRA

   San Francisco1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   my appointment was 7.30 pm . we were seat at 9pm. it was very unacceptable. please consider appointment value. understand 30 minutes late. but not 1.5 hrs.
   

   Benihana - Burlingame, CAResponded 1 day ago

   Thanks for the feedback, Savendra. We're really sorry to hear about your experience at Benihana - Burlingame, CA. We understand your frustration regarding the delay and the seating timing. It's certainly not up to our standards. We value your feedback and will certainly address this issue with our team. We hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

4. J

   JEANNINE VIP

   San Francisco151 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   The food was excellent, but the service was very poor. The server didn’t come around and it took forever to receive the bill or get his attention. He was not personable. The restaurant was full; however, the service was below subpar.
   

   Benihana - Burlingame, CAResponded 1 day ago

   Hey Jeannine, We're glad to hear that you enjoyed the food at Benihana - Burlingame, CA, but we're really sorry to hear about your service experience. We strive to provide excellent service to all our guests, and we apologize if we fell short during your visit. We appreciate your feedback and will certainly address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide a better experience. Best regards, The Management Team
   

   Is this helpful?

5. J

   Joe VIP

   Tahoe63 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience and a great place to celebrate a Birthday! Thank You!!
   

   Benihana - Burlingame, CAResponded 1 day ago

   Hey Joe, We're thrilled to hear that you had a great experience celebrating your birthday at Benihana - Burlingame, CA! It's always a pleasure to be part of the Benihana family. Your kind words mean a lot to us. We're glad that we could make your special day memorable. Thank you for your support and we look forward to serving you again soon! Best Regards, The Management Team
   

   Is this helpful?

6. JC

   JessecaC

   San Francisco6 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   We like this place and look forward to this. It’s a big deal every time we come here because it’s an expensive place. Every time we come the service is worse and they make us feel like we are bothering them to have dinner. My 14 year old made a comment before we walked in and said “I hope they’re nice to us this time,” unfortunately it was worse. I spent $400 here tonight and for me as a single mom, this was beyond me. I just wanted us to finally have a nice evening and feel a little fancy but the experience ruined that for us. Our server was disgusted with our whole table, instead of asking what my mom wanted to order he pointed and looked at me “what does she want?” Then to my teenager “what does the boy want?” He didn’t seem to acknowledge that we were also there as paying customers. It was an upsetting evening but the food was great.
   

   Benihana - Burlingame, CAResponded 1 day ago

   Thanks for the review, Jesseca. We're truly sorry to hear about your recent experience at Benihana - Burlingame, CA. We pride ourselves on providing excellent service and it's clear we missed the mark this time. We understand the importance of special occasions and we regret that we fell short. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make it right. The Benihana - Burlingame, CA Management Team
   

   Is this helpful?

7. R

   Rachael VIP

   San Francisco24 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Had a wonderful time with the family. The food was great, good portions, entertaining. Fun for special occasions with a group.
   

   Benihana - Burlingame, CAResponded 1 day ago

   Thanks for the review, Rachael! We're thrilled to hear that you and your family had a wonderful time at Benihana - Burlingame, CA. It's great to know that you enjoyed our food and found the portions to be good. We strive to make special occasions fun and entertaining for our guests, so we're glad it added to your experience. We appreciate your feedback on value and we're always working to provide the best experience for our customers. Looking forward to serving you and your family again soon!
   

   Is this helpful?

8. OT

   OpenTable Diner

   Las Vegas1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Made reservations on Thursday for 7pm was seated at 7:30 didn’t get any food in my hands until 8:30. Food was good but service took a long time.
   

   Benihana - Burlingame, CAResponded 3 days ago

   Dear Guest! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - Burlingame, CA. It's clear from your feedback that we fell short in providing the prompt and efficient service we strive to provide. We appreciate your patience and understanding, and we're committed to improving. We hope to have the opportunity to serve you again in the future and provide a better experience. Best regards, The Management Team
   

   Is this helpful?

9. E

   Espie

   San Francisco1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   Chef’s demeanor was like he was upset or really sick as he was wearing a mask. He did not engage much, we could not hear him nor did he seem to be cognizant of what he was doing. He later got my order wrong after letting them know I was a pescatarian/vegetarian. He over cooked everything. In addition, he was sweating profusely which lead to it falling in the food. Since I didn’t want to ruin my mom’s birthday, I didn’t say anything. The serving staff tried to be helpful and accommodating after being notified of the order mistakes. They were helpful.
   

   Benihana - Burlingame, CAResponded 3 days ago

   Hello Espie, We're really sorry to hear about your experience at Benihana - Burlingame, CA. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We're taking your feedback about the chef's demeanor and the food preparation very seriously. We strive to provide a comfortable and enjoyable dining experience for our guests, and it's clear we fell short in your case. We appreciate your feedback as it helps us improve. We hope to have the opportunity to serve you better in the future. Best, Benihana - Burlingame, CA Management Team
   

   Is this helpful?

10. D

    Debbie VIP

    San Francisco55 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great birthday celebration!! Thank you. We will be back soon once we get the delayed birthday certificate. Misael was an excellent chef…he even preformed the best volcano I’ve ever seen!! Our waitress Yesica was kind and very attentive. Our boys had her as a waitress last month for my other sons birthday and they had equally wonderful service from her. She was extremely fast in getting items we needed..never had to ask twice. She was quick to fill up water and tea. Thank you Yesica for your wonderful service!!
    

    Benihana - Burlingame, CAResponded 6 days ago

    Thanks for visiting us, Debbie! We're thrilled to hear that you had a great birthday celebration at Benihana - Burlingame, CA. It's wonderful to know that our team was able to make your special day even more memorable. We're glad you enjoyed the volcano performance and our attentive service. We're looking forward to your next visit, once again, thanks for your kind words. We can't wait to serve you and your sons again!
    

    Is this helpful?