Benihana - Carlsbad, CA

Review summary

1. P

   Palmira

   VIP

   San Diego

   9 reviews

   2.0

   9 reviews

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   We’ve been going to Benihana’s for years however this was the first time that we had to wait for an hour at our table to get food even though we had a reservation. The food as always, was amazing. The chef and waitress were great. The wait time however, was unacceptable, very disappointing.
   

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2. K

   Katrina

   VIP

   Los Angeles

   13 reviews

   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Are chef Santos did an amazing job flavor was great and and skills on the knifes were awesome. Great job Santos.
   

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3. M

   Mary

   San Diego

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Horrible I have went for a lot of family birthday and this was the worst time yet server was super rude manager didn’t listen to our request honestly I loved the food here but don’t think I will be going back
   

   Benihana - Carlsbad, CAResponded 3 days ago

   Hey Mary, We're truly sorry to hear about your recent experience at Benihana - Carlsbad, CA. It's always our goal to provide excellent service and delicious food, and we're disappointed to hear we didn't meet those expectations this time. We appreciate your feedback and will certainly take it into account as we continually strive to improve our customer experience. We hope you'll consider giving us another chance to provide the kind of experience you and your family have come to love from us. Best regards, The Management Team
   

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4. T

   Tien

   VIP

   Orange County

   16 reviews

   4.0

   16 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The server, Ian, was the best; the food was decent
   

   Benihana - Carlsbad, CAResponded 3 days ago

   Thanks for the feedback, Tien! We're thrilled to hear that you enjoyed our service and found our team to be the best. We're always striving to provide the best experience for our guests at Benihana - Carlsbad, CA. We appreciate your ratings on food and value, and we'll certainly take your feedback into account as we continuously strive to improve. We hope to welcome you back soon for an even better experience!
   

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5. J

   Joe

   San Diego

   7 reviews

   5.0

   7 reviews

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best experiences my wife and I had. David the chef was awesome and the waiter (totally forgot his name, sorry) was the best we've had. Thank you guys for helping us celebrate our anniversary.
   

   Benihana - Carlsbad, CAResponded 6 days ago

   Hey Joe, We're thrilled to hear that you and your wife had a great experience celebrating your anniversary at Benihana - Carlsbad, CA! It's wonderful to know that you enjoyed your dining experience with us, from the food to the service. We always aim to make our guests feel special and it's heartening to hear that we succeeded on your special day. Thank you for choosing us to make your anniversary memorable. We look forward to serving you again soon! Best, The Management Team
   

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6. s

   sharareh

   VIP

   San Diego

   4 reviews

   2.0

   4 reviews

   Dined on 12 January 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   We sat there for 1 1/2 hours without a chef to cook for us. We had an event afterwards so my son and I had to leave without eating. The manager gave us a discount but it didn’t really help our bad experience of not being able to eat.
   

   Benihana - Carlsbad, CAResponded 6 days ago

   Hi Sharareh, we're truly sorry to hear about your disappointing experience at Benihana - Carlsbad, CA. We understand how frustrating it must have been to wait for your meal and not have one prepared. We also apologize for the lack of communication about your discount. We're glad to hear that you enjoyed the food and we'll be sure to use your feedback to improve our service. We hope you'll give us another chance to provide you with the dining experience you deserve. Best, The Management Team
   

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7. H

   Hunter

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined on 12 January 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Waited over an hour past our reservation but once we got to the table everything was wonderful!
   

   Benihana - Carlsbad, CAResponded 7 days ago

   Hi Hunter, Thank you for choosing to dine with us at Benihana - Carlsbad. We're thrilled to hear that you enjoyed your dining experience with us. We apologize for the delay you experienced, but we're glad you found the overall experience to be wonderful. We're always working on improving our service and we appreciate your feedback. We hope to see you again soon! Best, The Management Team
   

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8. L

   Lizette

   VIP

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on 11 January 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   My reservation was at 7:15, arrived at 7pm. Hostess said they were 30 minutes behind. At 8pm I asked the hostess and she said only two more tables before me, she seated 5 parties and I told her she said only two tables, her answer was, “ There is nothing I can do” got seated at 8:30. Waiter took our drink order 20 minutes after we were seated, told us it was going to take another 30 minutes to start the teppanyaki service. We ordered some sushis which were served in the middle of my teppanyaki dinner. We told the chef it was the first time for one of the members of our party (from another Country) and he did not do any kind of show, (which I saw other chefs doing show and could hear other tables laughing (he wasn’t even friendly). that was the reason we all waited and starved, we wanted our guest to have the benihanna experience and of course he got the experience, but a terrible one. Terrible experience!!!
   

   Benihana - Carlsbad, CAResponded 7 days ago

   Thanks for the feedback, Lizette. We're truly sorry to hear about your recent experience at Benihana - Carlsbad, CA. It's disappointing to know that we fell short of your expectations, especially regarding the service and waiting times. We understand how frustrating it must have been for you and your party, especially with the delay in serving your teppanyaki and the unenthusiastic reaction from the chef. We assure you that we take your comments seriously and will work on improving our service. We hope you'll give us another chance to provide you with the quality experience that Benihana - Carlsbad, CA is known for.
   

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9. F

   Farhan

   Vancouver

   3 reviews

   3.0

   3 reviews

   Dined on 11 January 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Took over an hour to seat us (even though we made a reservation). And then took like 30 minutes after sitting at the table to order. Not sure why everything took so long.
   

   Benihana - Carlsbad, CAResponded 7 days ago

   Hello Farhan, We're truly sorry to hear about your recent experience at Benihana - Carlsbad, CA. We understand that waiting can be frustrating, especially when you've made a reservation. We're sorry for the delay and the inconvenience it caused you. We're taking your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make your dining experience better. Best regards, The Management Team
   

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10. C

    Caitlin

    San Diego

    2 reviews

    5.0

    2 reviews

    Dined on 11 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Restaurant could use a good cleaning, but overall food was great. Had a fun time.
    

    Benihana - Carlsbad, CAResponded on 11 January 2025

    Hey Caitlin, Thank you for your review and for rating us so highly! We're thrilled to hear that you enjoyed our food and had a fun time. We're sorry to hear that you found our cleanliness lacking. Your feedback is invaluable and will help us improve. We look forward to welcoming you back to Benihana - Carlsbad, CA soon.
    

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