Benihana - Carlsbad, CA

Review summary

1. P

   Patrick

   Los Angeles

   40 reviews

   vip
   3.0

   40 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   We have been to Benihana many times but last night was not a great experience. We waited over an hour for our chef to cook. He must have just started, no personality, lacked skills and really no fun. When you go to Benihana you go for the entertainment as well as the food. Very disappointed in my birthday dinner.
   

   Benihana - Carlsbad, CAResponded today

   Thanks for visiting us, Patrick! We're truly sorry to hear about your recent experience at Benihana - Carlsbad. We understand that waiting for your meal and not having an entertaining chef can be frustrating, especially on a special occasion like your birthday. We're always striving to provide the best service and food, and we regret that we fell short this time. Your feedback is invaluable and will be used to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide the fun and entertainment you're used to at our restaurant. Best, The Management Team
   

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2. l

   lynda

   San Diego

   209 reviews

   vip
   4.0

   209 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Service was slow and disjointed. Food was good but my partner's food arrived a good 5 minutes before mine
   

   Benihana - Carlsbad, CAResponded 2 days ago

   Hello Lynda, Thank you for taking the time to share your experience at Benihana - Carlsbad. We're glad to hear that you enjoyed the food, but we're sorry to hear about the slow service you encountered. We strive to provide a seamless dining experience for all our guests and it seems we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you and your partner again soon. Best regards, The Management Team
   

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3. J

   Joe

   San Diego

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The energy was great, servers and chef were very engaging. Food was delicious 😋 Irvin was great 👌🏽
   

   Benihana - Carlsbad, CAResponded 3 days ago

   Hello, Joe! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Carlsbad. It's great to know that our team was able to engage and provide you with a great dining experience. We're glad you enjoyed our food and found the overall value to be good. We look forward to serving you again soon! Best, The Management Team
   

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4. V

   Vivia

   San Diego

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Everything was great except for that they put too many people at one table. There were 8 people at our table. My husband was at the end and he was halfway off the table. He had nowhere comfortable to put his legs. I am left-handed and I had to try and use my right hand so I don’t keep bumping elbows with the lady on my left. Other than that - the service and food was excellent.
   

   Benihana - Carlsbad, CAResponded 2 days ago

   Hi Vivia! We're thrilled to hear that you enjoyed the food and service at Benihana - Carlsbad. However, we're sorry to hear about the seating issue you experienced. We understand how important comfort and convenience are for all our guests and we'll definitely take your feedback into consideration. We strive to make every dining experience enjoyable for everyone. We appreciate your understanding and look forward to serving you again soon. Best, The Management Team
   

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5. K

   Kevin

   Chicago

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 1
   4. Ambience 5

   Waitress was rude. Didn’t want to sing happy bday to my 5 year old daughter.
   

   Benihana - Carlsbad, CAResponded 3 days ago

   Hello, Kevin! We're truly sorry to hear about your recent experience at Benihana - Carlsbad. It's never our intention to make anyone feel uncomfortable or unwelcome. We strive to provide excellent service to all our guests and it seems we fell short during your visit. Your feedback regarding the service has been noted and we will certainly work on improving our team's behavior. We hope you'll give us another chance to make it up to you and deliver a better experience. Best regards, The Management Team
   

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6. P

   Pedrito

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Our chef did nothing to entertain and talked more about the Tyson fight. Soooooo boring! He burned the rice. Very mediocre. They completely forgot my 5yo grandson’s order. Very disappointed.
   

   Benihana - Carlsbad, CAResponded 6 days ago

   Hello, Pedrito! We're truly sorry to hear about your disappointing experience at Benihana - Carlsbad. We strive to provide a memorable dining experience for all our guests, and it's clear we fell short during your visit. We're disappointed to hear about the chef's behavior and the mix-up with your grandson's order. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide the high-quality experience we're known for. Best regards, The Management Team
   

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7. M

   Miguel

   San Diego

   1 review

   vip
   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   It’s too expensive, always feel rushed. Don’t serve mushrooms anymore. And don’t take pictures to remember when the website says it does
   

   Benihana - Carlsbad, CAResponded 5 days ago

   Thanks for the feedback, Miguel! We're sorry to hear that your experience at Benihana - Carlsbad didn't meet your expectations. We're always looking to improve and your comments about the pricing, service speed, and mushroom removal are taken seriously. We're glad to hear that you enjoyed our food. We hope to have the opportunity to serve you again and provide a better experience.
   

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8. B

   Bruce

   San Diego

   54 reviews

   vip
   5.0

   54 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ian was our server, and as I told the manager on the way out, "Ian rocked it!" He handed a survey card, but the QR code results in a dead link. :-( Overall, another great experience!
   

   Benihana - Carlsbad, CAResponded 5 days ago

   Thanks for visiting us, Bruce! We're thrilled to hear that you had another great experience at Benihana - Carlsbad. It's great to know that our team made your visit enjoyable. We apologize for the inconvenience caused by the survey link. We'll certainly look into this issue. We're glad that you enjoyed our food and service. We hope to see you again soon!
   

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9. J

   Jason

   San Diego

   1 review

   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ian and David did a great job. Ian was attentive and energetic. David made the food great
   

   Benihana - Carlsbad, CAResponded on 14 November 2024

   Hey Jason! Thanks for the feedback! We're thrilled to hear that you enjoyed your experience at Benihana - Carlsbad. It's wonderful to know that our team was attentive and energetic and that you found our food to be great. We strive to provide excellent service and it's heartening to know we hit the mark with you. We look forward to serving you again soon!
   

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10. S

    Samantha

    San Diego

    19 reviews

    vip
    5.0

    19 reviews

    Dined on 11 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a fun experience. Santos was an excellent chef and created a lovely dinner for our daughter’s birthday.
    

    Benihana - Carlsbad, CAResponded on 12 November 2024

    Hello Samantha! We're thrilled to hear that you had a fun experience at Benihana - Carlsbad! It's great to know that our team of chefs was able to make your daughter's birthday celebration a memorable one. We strive to provide excellent service and delicious food, and your feedback tells us we're on the right track. Thank you for your kind words and for choosing us for your daughter's special day. We look forward to serving you and your family again soon! Best regards, The Management Team
    

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