Benihana - Carlsbad, CA

Review summary

1. J

   Juliee

   San Diego

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and service was wonderful.
   

   Benihana - Carlsbad, CAResponded 1 day ago

   Dear Juliee, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

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2. n

   nicholas

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Trevor was amazing ! Will be back just because of him
   

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3. A

   Alvin

   San Diego

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our chef was new. His timing was off only cooking one type of entry at a time so my food items came every 15min. First shrimp, wait 15min later, veggies, 15m Lobster, repeat. BTW my entry came Steak (most expensive one) it was just steak. Also chef overcooked my lobster it was rubbery and my steak was medium-well when it was supposed to be medium-rare. My food was still good but the chef needs to work on his speed and timing.
   

   Benihana - Carlsbad, CAResponded 3 days ago

   Dear Alvin, we're sorry that you were disappointed with your experience. If you could let us know how we could improve, we would appreciate the opportunity to make it right. You may reach us by visiting our "Contact Us" page on our website.
   

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4. F

   Fabiola

   Phoenix

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great! Our waitress and cook were super friendly and food was delicious
   

   Benihana - Carlsbad, CAResponded 3 days ago

   DearFabiola, thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our chef and his team provided excellent service. We appreciate your feedback and hope to welcome you back soon
   

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5. K

   Kimberly

   San Francisco

   7 reviews

   4.0

   7 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   This was a typical hibachi experience. I found it to be very pricey. The floors were super greasy which I suppose can't really be avoided, our chairs and feet were slipping the whole time.
   

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6. A

   Alan

   San Diego

   7 reviews

   5.0

   7 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Eat here once a year for a birthday event. This last visit was absolutely the best. Great food preparation, great show, and the chef had a sense of humor.
   

   Benihana - Carlsbad, CAResponded on 25 November 2024

   Hi Alan! Thanks for visiting us at Benihana - Carlsbad! We're thrilled to hear that you enjoyed your birthday celebration with us, and that our food preparation, show, and chef's sense of humor made a positive impression. We strive to provide the best dining experience possible, and it's wonderful to know we hit the mark for you. We appreciate your feedback and look forward to serving you again in the future!
   

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7. P

   Patrick

   Los Angeles

   41 reviews

   vip
   3.0

   41 reviews

   Dined on 22 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   We have been to Benihana many times but last night was not a great experience. We waited over an hour for our chef to cook. He must have just started, no personality, lacked skills and really no fun. When you go to Benihana you go for the entertainment as well as the food. Very disappointed in my birthday dinner.
   

   Benihana - Carlsbad, CAResponded on 23 November 2024

   Thanks for visiting us, Patrick! We're truly sorry to hear about your recent experience at Benihana - Carlsbad. We understand that waiting for your meal and not having an entertaining chef can be frustrating, especially on a special occasion like your birthday. We're always striving to provide the best service and food, and we regret that we fell short this time. Your feedback is invaluable and will be used to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide the fun and entertainment you're used to at our restaurant. Best, The Management Team
   

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8. l

   lynda

   San Diego

   212 reviews

   vip
   4.0

   212 reviews

   Dined on 20 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Service was slow and disjointed. Food was good but my partner's food arrived a good 5 minutes before mine
   

   Benihana - Carlsbad, CAResponded on 21 November 2024

   Hello Lynda, Thank you for taking the time to share your experience at Benihana - Carlsbad. We're glad to hear that you enjoyed the food, but we're sorry to hear about the slow service you encountered. We strive to provide a seamless dining experience for all our guests and it seems we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you and your partner again soon. Best regards, The Management Team
   

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9. J

   Joe

   San Diego

   1 review

   5.0

   1 review

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The energy was great, servers and chef were very engaging. Food was delicious 😋 Irvin was great 👌🏽
   

   Benihana - Carlsbad, CAResponded on 20 November 2024

   Hello, Joe! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Carlsbad. It's great to know that our team was able to engage and provide you with a great dining experience. We're glad you enjoyed our food and found the overall value to be good. We look forward to serving you again soon! Best, The Management Team
   

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10. V

    Vivia

    San Diego

    3 reviews

    4.0

    3 reviews

    Dined on 19 November 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Everything was great except for that they put too many people at one table. There were 8 people at our table. My husband was at the end and he was halfway off the table. He had nowhere comfortable to put his legs. I am left-handed and I had to try and use my right hand so I don’t keep bumping elbows with the lady on my left. Other than that - the service and food was excellent.
    

    Benihana - Carlsbad, CAResponded on 21 November 2024

    Hi Vivia! We're thrilled to hear that you enjoyed the food and service at Benihana - Carlsbad. However, we're sorry to hear about the seating issue you experienced. We understand how important comfort and convenience are for all our guests and we'll definitely take your feedback into consideration. We strive to make every dining experience enjoyable for everyone. We appreciate your understanding and look forward to serving you again soon. Best, The Management Team
    

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