Benihana - Chandler, AZ

Review summary

1. R

   RAJ

   Phoenix

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Where is the Value, I was in Kyoto 2 weeks ago, threy were so much better for less.
   

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2. R

   Rudy

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Alex is the best! Has some good mushroom jokes 😃
   

   Benihana - Chandler, AZResponded today

   Hello Rudy, Thank you for your glowing review! We're thrilled to hear that you had a great experience with Chef Alex at Benihana - Chandler. It's always a pleasure to know that our guests enjoyed our mushroom jokes. We strive to provide an excellent dining experience, and your feedback lets us know we're on the right track. We look forward to serving you again soon. Best wishes, The Management Team
   

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3. S

   Suzanne

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana is one of our favorite places to dine, and it never disappoints! We recently visited to celebrate my son’s birthday and had a wonderful experience. The hostess was friendly and was able to accommodate us by adding another person to our party, even though the restaurant was very busy. The service from our waiter was attentive and friendly, and the chef was not only skilled but also accommodating to our requests. The food, as always, was absolutely delicious, and the sushi was exceptional. The highlight was when the staff sang “Happy Birthday” to my son in both English and Japanese—and the waiter took a group photo for us, it made the celebration extra special. We’ve been coming here for years and always look forward to our next visit. Highly recommend Benihana for great food, excellent service, and a memorable dining experience! This version is polished and includes your note about the hostess seamlessly.
   

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4. OT

   OpenTable Diner

   Phoenix

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   I love the experience of Benihana. Every Christmas I take my gf there for our special dinner. But the last 2 years we’ve had their “second string” chefs. And this year 12/20/2024 we waited an hour just to get our chef. The waiter forgot our appetizer…the whole evening was less than stellar. When dropping $200 I’d like to get a better experience. Regardless I tipped very well because 90% of the time it’s not the chef or server’s fault. Not sure I’ll gamble on another visit.
   

   Benihana - Chandler, AZResponded today

   Dear Guest! Thanks for the feedback. We're sorry to hear that your recent visit didn't meet the high standards you've come to expect from Benihana - Chandler. We appreciate your patience and understanding, and we're truly sorry for the delay and forgetfulness you experienced. We're always looking to improve and your feedback is invaluable in this process. We hope to have the opportunity to welcome you back and provide the exceptional experience you've come to expect from us. Best regards, Benihana - Chandler Management Team
   

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5. N

   Nicole

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience as always! Chef Hong is top tier!
   

   Benihana - Chandler, AZResponded today

   Thanks for the feedback, Nicole! We're thrilled to hear that you had a wonderful experience at Benihana - Chandler. Your kind words about our chef and the overall value we provide are greatly appreciated. We're always here to provide you with the best dining experience. We look forward to serving you again soon!
   

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6. L

   Linda

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jon was a great chef!! We got in quickly and it was all good.
   

   Benihana - Chandler, AZResponded 2 days ago

   Hello Linda, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us, especially since you made it quick and all things were good. Your kind words truly mean a lot to us. We look forward to serving you again soon at Benihana - Chandler. See you soon! Best regards, The Management Team
   

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7. K

   Kristen

   Seattle

   7 reviews

   1.0

   7 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   HORRIBLE WASTE OF MONEY!!! If you have 3 hrs and several hundred dollars to waste, this dirty restaurant is for you! The whole place needs a cleaning and repair job. Waited 30 min past reservation time to be seated. Then took FOREVER to get drinks and order. Finally got a cook after 1.5 hrs. Portion sizes are way smaller than they used to be. You will not have left overs. Don't get suckered on the extra $7 ea for chicken fried rice. Drinks were ALL ice. Never again!!!!
   

   Benihana - Chandler, AZResponded 5 days ago

   Hello Kristen! We're truly sorry to hear about your recent experience at Benihana - Chandler. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. Your feedback is invaluable to us, and we will definitely address the issues you've raised about the wait times, portion sizes, and service. We understand how frustrating it must have been to wait for your order and to have to wait for drinks. We're also sorry for the inconvenience caused by the ice in our drinks. We'll definitely take your comments into account as we strive to improve our services. We hope you will give us another chance to provide you with the dining experience you deserve.
   

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8. R

   Roise

   Phoenix

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Danny was our chef and Ramon was our server. They both did an excellent job. Thank you!
   

   Benihana - Chandler, AZResponded 5 days ago

   Hey Roise! Thanks for the feedback! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Chandler. We're especially glad that our chefs and servers met your expectations. We strive to provide excellent food and service, and your kind words are a testament to our efforts. We appreciate your high ratings and look forward to serving you again soon!
   

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9. J

   Joe

   San Francisco

   1 review

   2.0

   1 review

   Dined on 14 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   This place is a fun experience to bring family and we have been here many times. However, the service has become awful and intolerable, and it is way overpriced and thus we will no longer be returning. Although the staff were very friendly and the chefs are entertaining, they are way understaffed. We waited over 1 hour after being seated for the chef to arrive and thus lunch took over 2 hrs. Unfortunately this had been my experience the past 2 or 3 times there and therefore will not return. For basically $50 per entree, you would be much better served at many other nice restaurants.
   

   Benihana - Chandler, AZResponded 6 days ago

   Hey Joe! Thanks for the feedback. We're sorry to hear about your recent experience at Benihana - Chandler. We strive to provide excellent service and it's clear we fell short during your visit. We understand the importance of timely service and we apologize for the delay you experienced. We also acknowledge your concerns about pricing and staffing levels. We're always looking for ways to improve and your feedback is invaluable in this process. We hope you'll consider giving us another chance to provide a better experience. Best regards, The Management Team
   

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10. M

    Michael

    Phoenix

    1 review

    2.0

    1 review

    Dined on 14 December 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    Reservation for 8. Sat down 10 min which was great. Didn’t get a chef for an hour after people who sat next to us 15 min after we sat down got chef first. Wife’s bday and was disappointed with the service. Server barely came by in the hour we were eating to ask if we needed anything just said he was sorry for the wait. Manager approved us an appetizer to be comped but never even came to our table to ask us how things were. Walked right by me and asked the tables next to us how dinner was. BS. He approved a comp for bad service but couldn’t even come to our table.
    

    Benihana - Chandler, AZResponded 6 days ago

    Hi, Michael! We're truly sorry to hear about your experience at Benihana - Chandler. It's disappointing to know that we didn't meet your expectations in terms of service and timing. We always aim to provide our guests with the best dining experience possible, and it's clear we missed the mark during your visit. We appreciate your feedback and will certainly address these issues with our team to ensure a better experience for you and all our guests in the future. Thank you for your understanding. Best, The Management Team
    

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