Benihana - Chandler, AZ

Review summary

1. M

   Miklos

   San Francisco

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   The restaurant needs to be cleaned. Splatter marks on the walls. The waitress kept bring us dirty plates. The hood vent was not worked efficiently and the grease and smoke were being directed into our faces. Chef was using too much salt and pepper. The quality of food isn’t the same as years past.
   

   Benihana - Chandler, AZResponded 1 day ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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2. M

   Maria

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shrimp shady was so fun! We loved him! We can’t wait to go back
   

   Benihana - Chandler, AZResponded 1 day ago

   Thank you for your kind review! We’re pleased to hear that you enjoyed your experience and look forward to your next visit.
   

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3. C

   Christina

   VIP

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We spent $129 for 2 entrees and one beer and one soda. Quality was BELOW any other Benihana we had been to in the past and service was SUBPAR on top of that. We waited 35 minutes for food that looked like it had already been half-eaten and it was cold. ONLY zucchini for the vegetable? Really? Doesn't get much more low brow than that. The poor servers were trying to keep up but the restaurant noise level was 15/10 and the reservations - if you can call them that - were an hour behind. We won't be back - EVER.
   

   Benihana - Chandler, AZResponded 1 day ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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4. E

   Eryka

   VIP

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   I will never book a reservation for a holiday ever again. We had a reservation for 6:30 and was not sat until 7:30PM. There was no call, email, or text message advising that they were running over an hour late on reservations. This caused the whole experience to feel rushed and not as engaging as past times I have visited the restaurant.
   

   Benihana - Chandler, AZResponded 1 day ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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5. M

   Michelle

   Phoenix

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were great! However, we had a 5:15 reservation, and when we got there, they said they were running 1 1/2 hours behind. They said that the walkins needed to eat too! It ended up being 45 minutes to wait, and it was very frustrating.
   

   Benihana - Chandler, AZResponded 1 day ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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6. S

   Samantha

   Portland

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our reservation for Christmas dinner was at 5pm but when we got there they said they were running at least an hour behind and would text us when ready. We never got a text and were never seated. Worst experience ever and ended up leaving
   

   Benihana - Chandler, AZResponded 1 day ago

   Dear guest, thank you for your comments. We regret that we did not provide the level of service you anticipated. We’re dedicated to improving and would appreciate any additional details you can offer. Please contact us through our “Contact Us” page on our website.
   

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7. M

   Makayla

   Phoenix

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   Was there for four hours the waiting was the hardest part, but Ramon and Gez saved the Christmas Dinner so mom and I had a good time once being fed:)
   

   Benihana - Chandler, AZResponded 1 day ago

   We’re so glad to hear you had a great experience! Your satisfaction is our top priority, and we look forward to having you back.
   

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8. K

   Karla

   VIP

   Phoenix

   24 reviews

   4.0

   24 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very busy and overbooked for Christmas Day. We were seated 1 hr after our reservation time. People were told upon checking in that they were looking at an hour + wait. Food was delicious. Diego was outstanding. He made the wait worth it
   

   Benihana - Chandler, AZResponded 1 day ago

   Dear valued guest, we’re sorry that your recent visit did not meet your expectations. Your feedback is important to us, and we would like to understand more about your experience. Please reach out to us by visiting our “Contact Us” page on our website.
   

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9. V

   Veronica

   Phoenix

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dined here tonight with my Grama from out of town. Alex was our chef and he was literally amazing. Kudos to you Alex, what a great experience we had because of you. Had to wait an hour after our reservation time but everything was handled professionally. Thanks for a great Christmas meal experience, especially you Alex. Great job!
   

   Benihana - Chandler, AZResponded 1 day ago

   We’re so glad you had a great time with us! Thank you for your positive review. We appreciate your support and look forward to your next visit!
   

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10. l

    lisa

    Phoenix

    1 review

    1.0

    1 review

    Dined 3 days ago

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 5

    Our chef was amazing the wait time was terrible made a reservation for 4 we waited two hours for our table the totally over booked I felt bad for the workers they had to deal with all the complaints while the manager did nothing our chef was amazing
    

    Benihana - Chandler, AZResponded 1 day ago

    Dear guest, thank you for your review. We apologize if we fell short of delivering the experience you expected. We are always looking to enhance our service and would appreciate any further information you can provide. Please contact us through our “Contact Us” page on our website.
    

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