Benihana - Cherry Hill, NJ

Review summary

1. S

   Suzanne

   New Jersey

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 1

   Christmas dinner for 5…..restaurant was definitely over booked. The Lobby/entry way was jam packed with people waiting for tables. We were seated around 5:20 pm for our 4:30 reservation. The noise level was ridiculous and unnecessary. Background music should Have been turned off when it became difficult to hear the person next to you. No one at the table could hear much of what the chef was saying. The food was prepared nicely however was very basic. Definitely over paid for the meal. Our server was amazing. She was on point and didn’t miss a thing. We were very impressed by her hustle and very pleased with her pleasant service. Overall I would highly recommend seeking out a different Hibachi restaurant to host your celebration or meal.
   

   Is this helpful?

   Report
2. J

   Jeffrey

   Atlantic City

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff tom our chef hard working crew . Ive noticed the portions and the vegetable options were slimmed down. are alot smaller than a few years ago but still very good. Thnx for a great time
   

   Is this helpful?

   Report
3. C

   Cheryl

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went Christmas Day. It was crowded but the staff was amazing and efficient. The food was delicious and we will definitely be going back
   

   Is this helpful?

   Report
4. S

   Suzanne

   Philadelphia

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was so delicious and flavorful! Our chef was very personable! Our waiter always had a smile! Overall great experience! Especially for it being super busy in Christmas Day!!
   

   Is this helpful?

   Report
5. S

   Shannon

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. Both our server and the chef were awesome and so kind. The food was great as always.
   

   Benihana - Cherry Hill, NJResponded 1 day ago

   Hello Shannon, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Cherry Hill, NJ. It's always a pleasure to know that our guests appreciate our service and food. We're glad that you enjoyed both. We look forward to serving you again soon. Best Regards, The Management Team
   

   Is this helpful?

   Report
6. K

   Karl

   San Francisco

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Last two times there, they have not had enough hibachi chefs and it was over 30-40 minute wait between soup/salad and food starting to be prepared. Unacceptable and no offer of a comp to make up for it. Price of food requires better service.
   

   Benihana - Cherry Hill, NJResponded 3 days ago

   Hey Karl, We appreciate your feedback and we're sorry to hear that your recent experiences at Benihana - Cherry Hill didn't meet your expectations. We understand how frustrating it can be to wait for your food, especially when you're expecting it. We also understand how important it is to have enough hibachi chefs to serve all our guests efficiently. We are committed to improving our service and your overall dining experience. We hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
   

   Is this helpful?

   Report
7. R

   Roshonda

   VIP

   Philadelphia

   19 reviews

   3.0

   19 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Our server and chef were good but the hibachi experience was lacking. The price was outrageous for the experience we received. Our bill was a bill for a 5 star steakhouse. If we would have had the entertainment you normally receive at hibachi I could see but nothing was extraordinary.
   

   Benihana - Cherry Hill, NJResponded 3 days ago

   Dear Roshonda! We’re truly sorry to hear about your recent experience at our location. It's disappointing to know that you had to wait for longer than expected. We strive to provide excellent service and it seems we fell short this time. We value your feedback and will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it right. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
8. J

   John

   Philadelphia

   4 reviews

   1.0

   4 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   5 people for Xmas lunch. 3 meals cooked at table. 2 meals cooked “in back kitchen” were not brought out until 45 minutes after the 3 meals were already finished. Were told only 1 chef “in back”. So bad they removed 1 meal from check. When leaving another customer was complaining about a similar situation. This place has gone steadily downhill over the years. Too bad.
   

   Benihana - Cherry Hill, NJResponded 5 days ago

   Hey John, We're sorry to hear about your experience at Benihana - Cherry Hill. We take your feedback seriously and are disappointed to hear that we didn't meet your expectations in terms of service and timing. We're glad to hear that you found our food to be good, but we understand that the overall experience was not up to par. We appreciate your candid feedback and will use it to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

   Report
9. R

   Richelle

   VIP

   Philadelphia

   8 reviews

   1.0

   8 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   This location has truly gone down. I had to get up 4 times to get service. Our food took over 1.5hrs and no one said a thing to us. The soup was cold and when telling the waiter she said “I know. When our entree finally came after I threatened to leave. It was okay. We will not return. This experience turned us off to all hibachi in the future.
   

   Benihana - Cherry Hill, NJResponded on 16 December 2024

   Thanks for the review, Richelle! We're truly sorry to hear about your recent experience at our Cherry Hill location. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide our customers with exceptional service and quality food, and it's clear we fell short this time. Your feedback is important to us and we will definitely take it into account as we continually work to improve our customer experience. We hope you'll reconsider returning and give us another chance to serve you better in the future. Best regards, Benihana - Cherry Hill Management Team
   

   Is this helpful?

   Report
10. N

    Nicola

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Chef Dan was amazing! He made sure to make it a special show for my kiddos first Hibachi experience. The food was delicious and plentiful.
    

    Benihana - Cherry Hill, NJResponded on 16 December 2024

    Hello, Nicola! Thank you for your wonderful review! We're thrilled to hear that you and your kiddos had a special Hibachi experience at Benihana - Cherry Hill. It's wonderful to know that our food met your expectations. We always strive to provide delicious meals andplentiful variety for our guests. Your kind words are greatly appreciated and serve as great motivation for our team. We look forward to welcoming you and your family back soon! Best regards, The Management Team
    

    Is this helpful?

    Report