Benihana - Cleveland, OH

Review summary

1. l

   lashawna

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a very entertaining dinner. Antwan, our chef was very charismatic and his food was delicious. If you request him, you won’t be disappointed.
   

   Is this helpful?

   Report
2. J

   John

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our cook was Rick and he was outstanding The whole staff was very friendly and the place was so clean!! Everyone was so accommodating
   

   Is this helpful?

   Report
3. F

   Fiona

   Cleveland

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   I love Benihana but this was the worst. Chicken was soo salty and dry. Everything arrived backwards (meal ended with being offered sauce!). And the chef told the table to tip him directly because although the wait staff is supposed to split the tip, they never do.
   

   Is this helpful?

   Report
4. D

   Dystiny

   Cleveland

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 1

   The atmosphere was very plain and simple, there’s brighter lighting and practically no Devore, between 2 people and not crazy portion sizes with a drink each and an appetizer of 6 dumplings it was over 200$ including tip. Not worth the money in my opinion service was good though.
   

   Benihana - Cleveland, OHResponded 2 days ago

   Hello, Dystiny! Thank you for your feedback. We're glad to hear that you found our service good, but we're sorry to hear that you found our atmosphere not as vibrant as you'd like. We strive to create a warm and inviting atmosphere for all our guests, and your comments will help us improve. We understand that our pricing and portion sizes did not meet your expectations and we sincerely apologize for that. We appreciate your feedback and will use it to improve our services. Best, The Management Team
   

   Is this helpful?

   Report
5. R

   Reggie

   Cleveland

   5 reviews

   4.0

   5 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   I have eaten there about 40 times and usually I have a good experience with everything. This visit was the same which is why I continue to eat there
   

   Benihana - Cleveland, OHResponded on 12 November 2024

   Thanks for the review, Reggie! We're thrilled to hear that your experiences at Benihana - Cleveland have been consistent with your usual visits. It's always our goal to provide the best food and service, so we're glad to know we've hit the mark during your visits. We appreciate your continued patronage and look forward to serving you again soon.
   

   Is this helpful?

   Report
6. A

   Aletha

   Cleveland

   4 reviews

   5.0

   4 reviews

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience was great my server. Shirley was wonderful as usual and our chef Moffatt top as always she never disappoints! Everyone was satisfied, even the baby.
   

   Benihana - Cleveland, OHResponded on 9 November 2024

   Hi, Aletha! We're overjoyed to hear that you had a great experience at Benihana - Cleveland! It's wonderful to know that our team's performance and food met your expectations. We're especially pleased that you and your family were satisfied with your visit. We strive to provide our guests with memorable experiences and your kind words are a testament to our efforts. We look forward to welcoming you back soon. Best regards, The Management Team
   

   Is this helpful?

   Report
7. S

   Shirlein

   Cleveland

   7 reviews

   3.0

   7 reviews

   Dined on 6 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I think the food is way over priced. $19 for a kids meal and 4.5 for a kids soda is ridiculous
   

   Benihana - Cleveland, OHResponded on 8 November 2024

   Hi Shirlein! Thank you for taking the time to share your feedback with us. We're sorry to hear that you find our prices to be higher than expected. We strive to provide a dining experience that matches the quality of our food and service, and it seems we fell short during your visit. We appreciate your input and will definitely take it into consideration as we continuously work to improve our offerings. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Cleveland Management Team
   

   Is this helpful?

   Report
8. B

   Beverly

   Cleveland

   2 reviews

   2.0

   2 reviews

   Dined on 5 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Not enough staff. Long waits with reservations. Not authentic cooking anymore.
   

   Benihana - Cleveland, OHResponded on 7 November 2024

   Hey, Beverly! We're really sorry to hear about your recent experience at Benihana - Cleveland. We understand that waiting long with reservations can be frustrating, especially when you're looking forward to a meal that you know is going to be memorable. We also want our guests to feel confident that their dishes are cooked to the highest standards. Your feedback is valuable to us and we will certainly use it to make necessary changes. We hope you'll give us another chance to impress you with our authentic cuisine. Best, The Management Team
   

   Is this helpful?

   Report
9. W

   WILLIAM J .

   Cleveland

   71 reviews

   2.0

   71 reviews

   Dined on 5 November 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   We were seated on time for our reservation. We sat at the table, unattended for 30 minutes. No server, no communication, nothing. Went to hostess to say we were sitting 30 minutes, no beverage, nothing. Waitress was unaware we were there. Waitress was good. However a 30 minute wait in a restaurant with less than 20% occupancy is ridiculous. Ordered sushi with shrimp. Manager said they could make tempura shrimp but didn’t know what cooked shrimp was. Really? Chef knew it was cocktail shrimp. Chef was great. However the entire experience doesn’t bode well for a return.
   

   Benihana - Cleveland, OHResponded on 7 November 2024

   Hello Will, We're truly sorry to hear about your recent experience at Benihana - Cleveland. It's deeply concerning to hear about the long wait you experienced, and we apologize for any inconvenience it may have caused. We're glad to hear that you enjoyed our sushi and the service provided by our staff. However, we're sorry that we weren't able to meet your expectations in other areas. We appreciate your feedback and we'll certainly use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to provide the exceptional experience we're known for. Best regards, The Management Team
   

   Is this helpful?

   Report
10. L

    Lulu

    San Diego

    1 review

    vip
    1.0

    1 review

    Dined on 4 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Terrible! We were sat at a table full of dust. When asked to speak to a manager, the kitchen manager showed up and was extremely rude and not apologetic for the condition of the table. It’s a shame that this Benihana is the only one in Cleveland.
    

    Benihana - Cleveland, OHResponded on 6 November 2024

    Dear Lulu! We're really sorry to hear about your recent experience at Benihana - Cleveland. We strive to provide our guests with a pleasant dining environment and top-notch service, and it's clear we fell short during your visit. We're disappointed to hear about the condition of your table and the delay in getting the issue addressed. We also regret to hear about your interaction with our kitchen manager. Please know that your feedback is crucial for us to improve and we'll work diligently to ensure this doesn't happen again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it up to you. Sincerely, The Management Team
    

    Is this helpful?

    Report