Benihana - Columbus, OH

Review summary

1. T

   Tiera

   VIP

   Columbus

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   We dine in at this place often. Last night was not a good night. Our chef was very off-putting, to say the least. When I ask for things that were standard from our chef I received attitude.
   

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2. P

   Patricia

   Columbus

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Server Paige was rude, Food was nasty, the cook was awesome with what he did. No one in our party of 8 liked the flavor of food. This is my second time going. I was trying to see if it was just a bad day the first time, but no. It was still nasty. I won’t be back. House of Japan down the street is way better and also cheaper.
   

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3. M

   Melissa

   VIP

   Columbus

   12 reviews

   3.0

   12 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We had a reservation for 4 at 7pm. We didn’t get seated until 8pm. They were out of ginger salad dressing, and we didn’t get offered our ice cream at the end. We look forward to this every year on Christmas, but next year, we will find another hibachi grill restaurant.
   

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4. K

   Kelly

   Columbus

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   This is year 3 going here for Christmas dinner and year one no heat in building but the past 2 years, reservations that seat your over an hour after reservation is ridiculous. We had reservation at 430 and got called at 540. My app said we were ready at 518, but that was not true.
   

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5. K

   Kelli

   Columbus

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Here’s a thought…don’t accept more reservations than you can handle. Our reservation was for 4:00. We were finally seated at 5:20. The atmosphere was pretty much chaos. I only wish that I had known this ahead of time. I certainly would not have chosen this restaurant. Save yourself some grief and aggravation and go someplace else.
   

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6. M

   Martin

   VIP

   Columbus

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had accepted too many reservations . Needed to limit reservations so ther was no 30 to 45 minute wait
   

   Benihana - Columbus, OHResponded 2 days ago

   Hey Martin, Thank you for taking the time to share your experience at Benihana - Columbus, OH. We're thrilled to hear that you found our food and service to be excellent. However, we're sorry to hear about the wait time you experienced despite your reservation. We understand how important it is to have a smooth dining experience and we're sorry for any inconvenience caused. We appreciate your feedback and we'll certainly take it into consideration as we continually strive to improve our service. We hope to welcome you back soon for a more pleasant experience. Best regards, The Management Team
   

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7. W

   William

   Columbus

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited for 45 minutes past our reservation time just to be told we could not order a family meal in the restaurant, which is what we had budgeted for. Told us we had to order online. Found out our $200 gift card we'd purchased for our meal couldn't be used for online orders. Then, online ordering was turned off before we could enter alternative payment. This was supposed to be our Christmas dinner.
   

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8. D

   Deborah

   VIP

   Columbus

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   It was slim pickings for Christmas Day so we decided to go where there is food while being entertained. It was fun and good, but high fake butter and sodium so get ready to feel yucky after!
   

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9. D

   Darrion

   Columbus

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We have a reservation in which they were running behind, didn’t get seated until and hour after. After being seated for almost another hour a server came over and asked if had been helped. The chef was entertaining but the other service was terrible.
   

   Benihana - Columbus, OHResponded 2 days ago

   Hi Darrion, We're truly sorry to hear about your recent experience at Benihana - Columbus, OH. It's disappointing to know that your reservation time was not as efficient as we strive for, and for that, we apologize. We also apologize for the lack of service you received. We take your feedback seriously and will ensure to address these issues with our team. We hope to have the opportunity to serve you again in the future and provide a better experience. Best, The Management Team
   

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10. C

    Chris

    Columbus

    4 reviews

    3.0

    4 reviews

    Dined 3 days ago

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    We were there on Christmas Eve so… super busy, incredibly hard working staff. Even though we had reservations, we were seated approximately 45 minutes after reservation time, and took probably 10-15 minutes before being waited on at table. Food was as expected but pricey.
    

    Benihana - Columbus, OHResponded 2 days ago

    Hello Chris, Thank you for taking the time to share your experience at Benihana - Columbus, OH. We're pleased to hear that you found our staff hardworking and our food satisfying. We understand that your visit on Christmas Eve can be quite busy, and we apologize for the delay in service. We also acknowledge your concern about the pricing. We strive to provide an exceptional dining experience, and your feedback helps us improve. We hope to welcome you back soon for a more seamless experience. Best regards, Benihana - Columbus, OH Management Team
    

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