Benihana - Columbus, OH

Review summary

1. A

   Austin

   Columbus

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We arrived 10 minutes late but I did not expect to wait over and hour for my reservation. Even when we did get seated it took the server 20 minutes to come back with drinks. Worst experience at a hibachi without a doubt.
   

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2. R

   Rebecca

   Columbus

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Our reservation was for 5:30, We sat at the table for over an our before they even started cooking anything. We had tickets to see a show at 7:30 so we asked to change our order to a carry out order. The waitress was rude, the manager didn’t handle the situation well and kept telling us our food was being boxed up. 30 minutes later I see our food sitting on the line so I boxed up our food and left. Nobody seemed to care about providing decent customer service. I will never go back!!
   

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3. M

   Melinda

   Columbus

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The server was terrible we waited for a whole hour and a half before we even got a cook. Once the cook did come the cook was great but the server once again was terrible!
   

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4. T

   Tyler

   Columbus

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best chef ever. I believe his name is Choy. He was funny, lots of fun and our food was absolutely amazing!!! He even chopped up my 80 year old grandfathers food in smaller pieces for him to chew easier. Literally almost made the whole table cry. We celebrated my mother’s birthday and it was memorable. Our whole table felt like family. Beautiful amazing experience. Thank you so much Chef Choy!!!!
   

   Benihana - Columbus, OHResponded 2 days ago

   Thanks for visiting us, Tyler! We're thrilled to hear that you had an amazing experience at Benihana - Columbus, OH. It's great to know that our chef made your visit memorable with his humor and amazing food. We're also glad that you felt like family with us. We truly appreciate your kind words and high ratings. We look forward to welcoming you and your family back for more memorable celebrations in the future.
   

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5. S

   Samantha

   Columbus

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a great time yesterday and the food was delicious
   

   Benihana - Columbus, OHResponded 5 days ago

   Thanks for visiting us, Samantha! We're thrilled to hear that you had a great time yesterday and enjoyed our food at Benihana - Columbus, OH. It's always our pleasure to serve you and we're glad we could make your dining experience memorable. We look forward to your next visit.
   

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6. L

   Lisa

   Columbus

   13 reviews

   2.0

   13 reviews

   Dined on 1 January 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a reservation and our table wasn’t ready until 45 minutes after our reservation time. Our server was frazzled and rude when we asked for a refill and later for our check. Thank goodness the food was good.
   

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7. S

   Stephanie

   Columbus

   1 review

   5.0

   1 review

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Rocky was amazing and the food was delicious!!! He made everyone laugh the whole dinner.
   

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8. E

   Elizabeth

   Columbus

   1 review

   5.0

   1 review

   Dined on 1 January 2025

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 3

   The host was understandably stressed because it was new years but she was rude. The bartender was nice, and the drinks and food were really good!
   

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9. J

   Jason

   VIP

   Columbus

   5 reviews

   5.0

   5 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing time at dinner! Would highly recommend Rocky!
   

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10. K

    Kirk

    VIP

    Columbus

    24 reviews

    2.0

    24 reviews

    Dined on 31 December 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2

    We were incredibly disappointed with our New Year's Eve dinner at Benihana. Despite having a reservation, we were made to wait significantly beyond our allotted time due to apparent overbooking. This is unacceptable, especially on a special occasion like New Year's Eve. The point of a reservation system is to manage capacity and ensure a smooth dining experience for guests. The restaurant itself appeared tired and could use a thorough cleaning. The service was disjointed, and the timing of the food preparation was poor. Our meat was cold and hard by the time the rice was served, significantly impacting the dining experience. Considering the high prices, the quality of the food and the overall service did not meet our expectations. We were left feeling frustrated and underwhelmed by our New Year's Eve dinner.
    

    Benihana - Columbus, OHResponded 4 days ago

    Hey Kirk, We're truly sorry to hear about your recent experience at Benihana - Columbus, OH. Your satisfaction is our top priority and we regret that we didn't meet your expectations on New Year's Eve. We apologize for the overbooking and the service issues you encountered. We also regret that the food preparation was not up to par. We take your feedback seriously and will address these issues with our team to ensure better experiences in the future. We hope to have the opportunity to serve you better in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best, The Management Team
    

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