Benihana - Concord, CA

Review summary

1. S

   Strawbeezee

   San Francisco

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Waiting Area Wait time was Great... Our waiter was slow with her delivery, but ii also see she may have been overwhelmed by the many requests from the other pardon so ii give this visit a C+ MY family eat at Uncle Bennie as we call it (Benihanas) every month so based on my greatest experience yesterday's dinner experience was a C grade
   

   Benihana - Concord, CAResponded 2 days ago

   Dear Guest! Thank you for taking the time to share your experience at Benihana - Concord. We're glad to hear that you enjoyed the wait time in the waiting area. We're sorry to hear that you found our service to be slow. We always aim to provide prompt and efficient service to all our guests, and we'll definitely take your feedback into account. We're also sorry to hear that you found our food to be just okay. We're always striving to provide the best experience for our guests, and your feedback helps us improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Concord Management Team
   

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2. S

   Sandra

   San Francisco

   4 reviews

   vip
   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Love the food and the experience but it’s a little expensive and the service is slow.
   

   Benihana - Concord, CAResponded 4 days ago

   Dear Sandra! Thanks for the review. We're glad to hear that you enjoyed our food and experience at Benihana - Concord. We understand that you found our prices a bit high and the service a bit slow. We appreciate your feedback and will use it to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you again soon.
   

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3. n

   nicole

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 1

   I was called to make sure I be on time for my reservation they will only give me a 10min grace period so l inform my party of 8 we was there at 645 reservations time was 7 we waited 145 to be seated very!!!!!!!!! Very disappointed in Benihana for over booking and having me wait that long. This manger was not interested in hearing nobody complain 😡 by the time my food came l was no longer hungry and had a bad headache from all the commotion. It was my birthday dinner with my girlfriend and I’m very upset.
   

   Benihana - Concord, CAResponded 5 days ago

   Thanks for the feedback, Nikki! We're truly sorry to hear about your experience at Benihana - Concord. It's definitely not the standard we aim for. We understand your frustration regarding the waiting time and the lack of interest from our team. We assure you that this is not the norm and we're sorry for any inconvenience caused. We appreciate your patience and understanding in this matter. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have another chance to serve you better in the future.
   

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4. AH

   AlisonH

   Seattle

   3 reviews

   2.0

   3 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our reservation was at 6:30 PM and we didn’t get seated until 7:30 PM by which time our young child was very sleepy. My husband‘s drink had so much ice in it, it was gone in two sips. Not a great value.
   

   Benihana - Concord, CAResponded 5 days ago

   Thanks for the feedback, Alison! We're truly sorry to hear about your experience. It's always our goal to provide a comfortable and enjoyable dining environment for all our guests, and it seems we missed the mark during your visit. We take your comments about the service and drinks very seriously, and we'll certainly look into these matters. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your patience and understanding, and we hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Concord The Management Team
   

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5. N

   Nicole

   San Francisco

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 2

   Went there on my daughter’s 12th birthday with my family of 5, and non of us enjoyed the food and our cook was not that great. The rice was hard with no flavor, my lobster was dry, and overall wasn’t satisfied. Our waitress was the only thing we enjoyed. She was very attentive and polite. We will not come back or recommend this place.
   

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6. J

   Jasmine

   San Francisco

   1 review

   5.0

   1 review

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food & excellent service from staff. Thank you
   

   Benihana - Concord, CAResponded 6 days ago

   Hey, Jasmine! Thank you so much for your kind words and fantastic ratings! We're thrilled to hear that you enjoyed our food and service. At Benihana - Concord we strive to provide the best dining experience for our guests. Your positive feedback truly makes our day. We look forward to serving you again soon!
   

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7. C

   Christine

   San Francisco

   24 reviews

   3.0

   24 reviews

   Dined on 11 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our chef wasn’t super interactive and we saw other tables with super fun chefs. Also, soup and salad weren’t served without having to ask for them. Super pricy meal and service wasn’t great.
   

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8. K

   Keith

   San Francisco

   11 reviews

   5.0

   11 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love this place great food and great atmosphere!
   

   Benihana - Concord, CAResponded on 12 November 2024

   Hey Keith, we're over the moon to hear that you always love Benihana - Concord! Your kind words about our food and atmosphere truly warm our hearts. We're so glad that our service met your expectations. Your feedback means a lot to us and we look forward to serving you again soon. Thank you for your 5-star review!
   

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9. G

   Gina

   San Francisco

   1 review

   1.0

   1 review

   Dined on 11 November 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   Sadly, someone in my party, who clearly stated multiple times that she was celiac (severe gluten allergy), ended up being gluten poisoned. We were assured all was safe, but it was not. This makes me so sad because we love this location and the people.
   

   Benihana - Concord, CAResponded on 12 November 2024

   Thanks for visiting us, Gina. We're sorry to hear about your experience and we sincerely apologize for the misunderstanding regarding your dietary needs. We take all feedback seriously and will review our procedures to ensure a better experience in the future. Despite this unfortunate incident, we're glad to hear that you still love our location and the service provided. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, Benihana - Concord The Management Team
   

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10. J

    James

    San Francisco

    4 reviews

    2.0

    4 reviews

    Dined on 10 November 2024

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 2

    Our server and chef were great. However, the management is not very good at managing nor hospitality. We were seated late (which is typical at this location) for a 5pm reservation. During dessert, we were asked to leave so others could be seated that were waiting. There must be extreme pressure on through-put instead of getting customers to spend more money (which we would have maybe had another dessert or drink). This place is a joke.
    

    Benihana - Concord, CAResponded on 12 November 2024

    Thanks for visiting us, James! We're glad to hear that you had a great experience with our server and chef at Benihana - Concord. However, we're sorry to hear about your experience with the seating and the management. We understand how important it is to ensure a comfortable dining experience for our guests, and we apologize if we fell short in this aspect during your visit. We assure you that we're taking your feedback seriously and will strive to improve our service and hospitality. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
    

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