Benihana - Concord, CA

Review summary

1. L

   Laura

   San Francisco

   10 reviews

   4.0

   10 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Receptionist was outstanding and friendly. Loved that there was more than 1 bartender!! All great with very greeting and friendly attitude! We got to our table shortly after we were all checked in. Our  chef was amazing. He was talented, funny and prepared our delicious food in a timely manner. Our waitress on the other hand was a nightmare. She came to our table maybe 2 times on her own. Our drinks were empty and bowls and plates were stacked up in front of us for almost the whole dinner. She didn’t check on us and was almost bothered when we asked for something. I believe because our gratuity was already included in our bill she didn’t feel the need to accommodate us. She seemed un enthusiastic about working there or with any of her colleagues. 
   

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2. RE

   REBEKKAG

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was awesome & very sweet. The older man at the check in was a little rude when we checked in & we asked about the the chefs table gift certificate that we never received. He said “if you don’t have it, we cant give it to you. You must have went to the wrong website”.
   

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3. I

   Imee

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time celebrating my sons birthday! Thank you for the memories and the good food and drinks.
   

   Benihana - Concord, CAResponded today

   Hey Imee, We're thrilled to hear that you had a great time celebrating your son's birthday at Benihana - Concord! It's wonderful to know that our food, drinks, and service made your experience memorable. We strive to provide the best for our guests, and your kind words are a testament to our efforts. Thank you for choosing us for your special occasion. We look forward to serving you again soon! Best Regards, The Management Team
   

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4. C

   Charles

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food cooked in front of you on the grill is always hot and very tasty !!
   

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5. V

   Victor

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I hadn’t been to Benihana in literally 20 years, so I was pleasantly surprised that despite being such an “Americanized” version of Japanese food, it was well-prepared and the quality good. Cutting edge, nope, but delicious. The lunch specials were a bargain: less than $25 for soup, tea, fried rice, sautéed vegetables and an entree - my spicy grilled chicken was tasty indeed, and my companions steaks were grilled to perfection. And it was fun, the chefs truly put on a show - “Jazz” was our chef, and he was not only funny and affable, he did a phenomenal magic trick, that despite our proximity to him, no one could figure out just how he did it - amazing. Fun ambiance, good food, and all at a reasonable price is Benihana.
   

   Benihana - Concord, CAResponded 3 days ago

   Hello, Victor! Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Concord. It's great to know that our lunch specials, quality of food, and our chef's performance were up to your expectations. We strive to provide a fun and unique dining experience, and it's wonderful to hear that we succeeded. We're glad you appreciated our ambiance and found it to be a good value. We look forward to welcoming you back soon! Best, Benihana - Concord Management Team
   

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6. R

   Russ

   San Francisco

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   The server had too many tables. He was not very attentive to our table at all. Had to wait forever for a refill. Had to send my wife’s steak back because it was way too salty. Another diner at our table noticed that the cook was using way too much salt. Celebrating our 44th anniversary, not a very memorable meal.
   

   Benihana - Concord, CAResponded 4 days ago

   Hi, Russ! Thank you for taking the time to share your experience at Benihana - Concord. We're sorry to hear that your visit didn't go as planned, especially on such a special occasion like your 44th anniversary. We apologize for the wait you experienced and the issue with your wife's steak. We're glad to know that you appreciated the food and we'll definitely work on improving our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

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7. I

   Ivon

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   It's the most ridiculous thing, an hour waiting at the table
   

   Benihana - Concord, CAResponded 5 days ago

   Hey Ivon! Thanks for visiting us at Benihana - Concord. We're sorry to hear about the delay you experienced. We understand that waiting can be frustrating and we apologize for the inconvenience. We're glad to know that you enjoyed our food. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon.
   

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8. A

   Angel

   San Francisco

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Took VERY LONG took us a whole HOUR to even have someone bring us some random soup, never tried to give us refills or nothing very poor experience
   

   Benihana - Concord, CAResponded 5 days ago

   Dear Angel! Thanks for visiting us at Benihana - Concord. We're really sorry to hear about your experience. It's clear that we didn't meet your expectations, and we understand how frustrating that can be. We always aim to provide exceptional service and it's clear we fell short this time. Your feedback is invaluable and will be used to improve our service. We hope you'll give us another chance to make it right. Thank you for your understanding.
   

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9. C

   Charles

   Sacramento

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Devante was our chef and he was wonderful. The entire meal was excellent. Service was great, restaurant is very clean, staff is professional.
   

   Benihana - Concord, CAResponded 5 days ago

   Hey Charles! Thanks for visiting us at Benihana - Concord! We're thrilled to hear that you had a wonderful dining experience with us, from the food to the service. It's always our goal to provide a clean and professional environment for our guests. We appreciate your kind words and look forward to serving you again soon. Best, The Management Team.
   

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10. R

    Raggi

    VIP

    San Francisco

    1 review

    3.0

    1 review

    Dined 7 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 2

    We had a table for 8 people reserved at 7pm. We were sat at 7.35, food only started arriving way past 8pm. Other than that we love the Benihana experience in general, but you should fix this overbooking problem
    

    Benihana - Concord, CAResponded 6 days ago

    Thanks for the feedback, Raggi! We're sorry to hear about your recent experience at Benihana - Concord. We understand that waiting for long can be frustrating and we apologize for the delay in service. We're glad to hear that you enjoyed the overall experience and we'll certainly look into the overbooking issue you mentioned. We appreciate your constructive comments and hope to serve you again soon.
    

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