Benihana - Cupertino, CA

Review summary

1. R

   Ricardo

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It’s always a pleasure to come to Benihana. Is more than good food. It’s an experience. Specially if you have special guests that have never been there. Im so glad they are still around after so many years. 👍
   

   Benihana - Cupertino, CAResponded today

   Hi Ricardo, thank you for your kind words! We're thrilled to hear that you enjoyed your experience at Benihana - Cupertino, CA. It's always our goal to provide an exceptional dining experience, and we're glad to know we hit the mark during your visit. We appreciate your feedback on our food and service, and we're grateful for your support over the years. We look forward to welcoming you and your special guests back soon! Best Regards, The Management Team
   

   Is this helpful?

   Report
2. I

   Itzel

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Everting was great it was my daughter’s birthday. Thanks for making her feel happy.
   

   Benihana - Cupertino, CAResponded today

   Thanks for visiting us, Itzel! We're thrilled to hear that you and your daughter enjoyed her birthday celebration with us at Benihana - Cupertino, CA. We strive to make our guests feel special, especially on such occasions. We're also glad you enjoyed our food and service. We look forward to welcoming you back for more memorable experiences.
   

   Is this helpful?

   Report
3. s

   sebastian

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great environment for my birthday dinner, great chef and servers. amazing overall
   

   • 
   • 

   Benihana - Cupertino, CAResponded 1 day ago

   Thanks for the review, Sebastian! We're thrilled to hear that you enjoyed your birthday dinner at Benihana - Cupertino, CA. It's wonderful to know that our chefs and servers hit the mark and that our overall environment was to your liking. We strive to make every occasion special for our guests and your kind words truly mean a lot to us. We look forward to welcoming you back for more memorable meals!
   

   Is this helpful?

   Report
4. J

   John

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Overall great experience but the steak was a little chewy.
   

   Benihana - Cupertino, CAResponded 1 day ago

   Thanks for the feedback, John! We're glad to hear that you had a great overall experience at Benihana - Cupertino, CA. We apologize if the steak was a bit overcooked and chewy. We're always looking to improve and your feedback is invaluable in that process. We hope to serve you again soon, and promise a more perfect steak experience next time.
   

   Is this helpful?

   Report
5. D

   David

   San Francisco

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Went on a Wednesday night with reservations and still had to wait about 45 mins to get seated and then service was not good because they are understaffed. Meats were bland with barely any flavor and table cook was boring and didn’t really put on a show. Total cost for 6 people was $700 with $100 tip. Will not be going in the future and would not recommend it.
   

   Benihana - Cupertino, CAResponded today

   Thanks for visiting us, David. We're sorry to hear about your experience at Benihana - Cupertino, CA. It's disappointing to know that we fell short of your expectations, especially on a night when you had reservations. We strive to provide our guests with a memorable dining experience and it's clear we missed the mark on your visit. We're also sorry to hear about the issues you encountered with the service and the flavor of the meats. We take your feedback seriously and will work on these areas for improvement. We hope you'll reconsider and give us another chance to provide you with the dining experience you deserve. Best, The Management Team
   

   Is this helpful?

   Report
6. J

   John

   VIP

   San Francisco

   17 reviews

   5.0

   17 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had reservations for Birthday dinner. We were seated on time with a nice group of people. The food server was fabulous even though the restaurant was short staffed. The chef was personable and fun to watch. Thoroughly enjoyed our experience.
   

   Benihana - Cupertino, CAResponded 2 days ago

   Hi John, We're thrilled to hear that you had a fantastic birthday dinner at Benihana - Cupertino, CA! It's great to know that you enjoyed your time with us, from the prompt seating to the delightful food and the fun interaction with our chef. We're always here to provide a top-notch dining experience and we're glad we could make your special day memorable. We hope to see you again soon. Best, The Management Team
   

   Is this helpful?

   Report
7. B

   Bernard

   VIP

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and good service. A fun place for a celebration.
   

   Benihana - Cupertino, CAResponded 3 days ago

   Hello Bernard, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed our food and service at Benihana - Cupertino, CA. It's always our goal to make celebrations fun and memorable for our guests. We noticed your rating on value and we appreciate your honesty. We're always looking for ways to improve and your feedback helps us do just that. We hope to welcome you back soon for another celebration. Best regards, The Management Team
   

   Is this helpful?

   Report
8. R

   Richard

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   We had a 7:30 PM reservation and were not seated at a table until 1 hour and 10 minutes later. Once we were seated, the service was great. The food was great, except that the shrimp ended up a bit burnt. I have been going for years and would go again.
   

   Benihana - Cupertino, CAResponded 1 day ago

   Thanks for the feedback, Richard! We're glad to hear that you enjoyed the service and the food at Benihana - Cupertino, CA. We apologize for the delay in seating you and the issue with the shrimp. We appreciate your continued patronage and your honesty helps us improve. We hope to welcome you back soon for a better experience.
   

   Is this helpful?

   Report
9. B

   Brenda

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Made reservations for 7:00pm but we were not seated until 8:30pm, defeats the purpose of making reservations. When we asked when we would be seated we were told there are 4 parties in front of you. We waited some more and 7 parties called later we asked again when we would be seated they said there are now 2 parties in front of us. We waited all while listening to the blonde host be disrespectful and rude to other waiting guest. Not sure why management put her in a position of hosting because she out right talks about guest to the other team members. Not a good look for the company. Once we were seated the food and chef was great! We've always enjoyed the food here and understand that there is a wait especially on a Saturday but never have we had to wait 1.5 hours with reservation.
   

   Is this helpful?

   Report
10. R

    Rosa

    San Francisco

    1 review

    1.0

    1 review

    Dined 6 days ago

    1. Overall 1
    2. Food 4
    3. Service 5
    4. Ambience 1

    Even though I kept changing the reservation times it was still an hour late.
    

    Benihana - Cupertino, CAResponded 5 days ago

    Hey Rosa, we're really sorry to hear about the long wait time you experienced. We understand how frustrating that can be, especially when you've made a reservation. We're glad to hear that our service met your expectations. We hope that the rest of your experience with us will be even better. Thanks for your feedback.
    

    Is this helpful?

    Report