Benihana - Cupertino, CA

Review summary

1. C

   Christina

   Las Vegas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihanas is always a good time for our family. The manager greeting us was amazing. His role is a value part of dining and his enthusiasm was impeccable! Thank you for the Christmas experience. We enjoyed ourselves.
   

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2. M

   Myn

   VIP

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We waited over 1hour even with a reservation. I found out that they took walk ins and made everyone else wait. Very disappointing!
   

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3. OT

   OpenTable Diner

   San Francisco

   7 reviews

   3.0

   7 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   We have made Benihanas our “go to” place for a special birthday or holiday celebration for many years, but the past few times we have come, we were seated a full hour after our reservation time. The lobby has been packed with people, standing room only, and it is loud. Still a fun place to go for good food and fun with the chef, just plan on a long wait to get seated.
   

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4. P

   Pamela

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good service and drinks waitress was nice chef was excellent
   

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5. OT

   OpenTable Diner

   Las Vegas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We arrived at 6:25 for a 6:30 reservation & were not seated until 7:25. I get that it’s busy & we need to be seated at the same time as another group, but having to wait in the lobby for that long is ridiculous. The server took too long to get waters for the table (and brought out water with ice despite 2 members requesting no ice). The soup was also extremely delayed - so much so that a table that got seated after us got their soup first. The server also messed up the order of one individuals. Chef was decent & had cool egg tricks but lacked enthusiasm Lastly, bathroom needed servicing
   

   Benihana - Cupertino, CAResponded 1 day ago

   Dear Guest! We're really sorry to hear about your experience. We understand that waiting can be frustrating, especially when you're expecting a certain time to be seated and served. We're glad to hear that you appreciated our chef's efforts, but we're disappointed that the overall experience fell short. We're taking your feedback on board and will work on improving our service speed and coordination. We hope you'll give us another chance to serve you better. Best, Benihana - Cupertino, CA Management Team
   

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6. m

   marlene

   VIP

   San Francisco

   38 reviews

   3.0

   38 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Usually we get a very lively chef at Benihana's but this time...no, Chef, never said one word about what he was doing etc......he cooked okay, but I felt sorry for the children at our table, because they usually benefit from a very talkative chef..and this chef was Non Talking., just cooking!!!
   

   Benihana - Cupertino, CAResponded 4 days ago

   Thanks for visiting us, Marlene. We're sorry to hear that your recent experience at Benihana - Cupertino didn't live up to your expectations. We're glad to hear that you enjoyed our food and service. We truly value your feedback and will certainly take it into consideration as we continually strive to provide our guests with an enjoyable dining experience. We hope you'll give us another chance to make it right in the future.
   

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7. E

   Edw

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our experience. It was a great time out. Had been there in over 10 years was a little bit shocked by the prices, but the food was great.
   

   Benihana - Cupertino, CAResponded 4 days ago

   Hey Edw, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed your experience at Benihana - Cupertino. It's great to know that we've been a part of your routine for over 10 years. We understand that our prices may be on the higher side, but we're glad that you found the food to be great. We appreciate your feedback and look forward to serving you again in the future. Best Regards, The Management Team
   

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8. P

   Peggy

   San Francisco

   33 reviews

   4.0

   33 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We come here every year for my daughters birthday. We started this tradition when she was in the 9th grade. She just turned 44. It is a great way to celebrate. The food is so good and the chefs make it very entertaing. My only complaint is that over the years it has gotten too crowded. We now usually have to wait for well over a 1/2 hour. That’s the pitfalls when a restaurant becomes very popular.
   

   Benihana - Cupertino, CAResponded 4 days ago

   Hello Peggy, Thank you for choosing Benihana - Cupertino for your daughter's birthday celebrations! We're thrilled to hear that you've been with us since the beginning and celebrate with us every year. We're glad you enjoy the food and the entertainment our chefs provide. We acknowledge your feedback about the crowded conditions and we apologize for any inconvenience it may cause. We appreciate your understanding and patience as we've grown into a popular spot. We look forward to many more celebrations with you! Best, The Management Team
   

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9. M

   Mara

   San Francisco

   4 reviews

   2.0

   4 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Consistently poor service. I feel like this comes from the management down because it keeps happening. Dirty environment. Weird and bad smell coming from the dirty carpet. Needs a deep cleaning. Took 45 minutes to get an early on requested fork. Couldn’t eat first two courses because there were “no clean forks available “ per the server…. unacceptable. Bad experience.
   

   Benihana - Cupertino, CAResponded 4 days ago

   Hi Mara, We're truly sorry to hear about your recent experience at Benihana - Cupertino. We understand that our service and cleanliness did not meet your expectations and for that, we apologize. We take your feedback seriously and will use it as an opportunity to improve. We're also disappointed to hear about your long wait for forks, which is not the standard of service we aim to provide. We appreciate your patience and hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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10. S

    Sylvia

    Central Coast

    2 reviews

    3.0

    2 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    Hostess could’ve been more attentive. She seemed a little rude and didn’t acknowledge to say hello to all of us. Which I think is important if you’re gonna be at the front desk.. Also the lunch menu wasn’t offered. Lastly the chef took a pretty long time to come out I would say almost an hour.
    

    Benihana - Cupertino, CAResponded 4 days ago

    Hello Sylvia, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food and found value in your visit to Benihana - Cupertino. We apologize for the inconvenience caused by the hostess's lack of attentiveness. We always strive to provide excellent service to our guests and we're sorry if you felt overlooked. We also understand your concern regarding the lunch menu. We strive to offer a variety of options to cater to all our guests' needs. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, Benihana - Cupertino, CA Management Team
    

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