Benihana - Cupertino, CA

Review summary

1. K

   Kasia

   VIP

   San Francisco

   36 reviews

   1.0

   36 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We will never try to dine at Benihana again. We made reservations for 8:30 pm, at 10:15 we were still waiting. We decided to place a takeout order elsewhere and as we were walking out they called us. There were crowds of people waiting for their tables for hours. Complete lack of management skills. Apparently, they have been dealing with the same issue for days and they blame it on customers not leaving on time.
   

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2. H

   Hang

   San Francisco

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   There’s no point of placing reservations because you’d still have to wait for 1hr to get seated even though we showed up early for the dinner.
   

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3. V

   Virginia

   VIP

   San Francisco

   14 reviews

   3.0

   14 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   I made reservations and had to wait over an hour and a half. Food preparation was rushed. Even though this was a holiday this was inferior planning for management's part for proper staffing and timing of reservations. It was a zoo.
   

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4. A

   Annie

   San Francisco

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   really dissapointed. we made a reservation well in advance for 5:30pm. upon arriving, they said they didn’t have space for us and wouldn’t for at least 30 minutes. it proceeded to take even longer and no comp or anything else was done. why make a reservation if it’s not even honored?
   

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5. J

   James

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst ever Reservation at 7 pm - seated at 8:15 - no food or chef at 8:45pm Rude front desk - rude manager - and zero accountability. Go to Kyoto palace instead
   

   Benihana - Cupertino, CAResponded 2 days ago

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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6. M

   Michelle

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had to wait 45 min to be seated when we had a 6:30 reservation. The reservation system should space out times by 45 min, not every 15 min. Chef Heli was great! Our waiter told us that he burned himself earlier in the day but didn't receive treatment and that employees don't get breaks.
   

   Benihana - Cupertino, CAResponded 2 days ago

   Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
   

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7. Y

   Yossi

   San Francisco

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The overall experience was positive. Very good food and service.
   

   Benihana - Cupertino, CAResponded 2 days ago

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
   

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8. L

   Leslie

   San Francisco

   32 reviews

   4.0

   32 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   If they could only manage their reservations better, this would be a 5-star place. We only go once a year for our kiddo's birthday and it is their choice, so I put up with it. What is the point of a reservation if you still have to wait almost an hour? Fifteen minutes is fine, but this is just too much. They need to do better. Food and table service was great. Our chef was fun and overall a good time.
   

   Benihana - Cupertino, CAResponded 2 days ago

   Thank you for sharing your feedback with us. While we’re glad you visited, we are sorry to hear that your experience was not entirely satisfactory. We will work on improving, and we hope to serve you again soon.
   

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9. Z

   Zella

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   Everything was great, but we waited 45 minutes to get a chef while tables that came in only waited for 15 minutes to get a chef.
   

   Benihana - Cupertino, CAResponded 2 days ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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10. R

    Roxana

    San Francisco

    1 review

    3.0

    1 review

    Dined 4 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    The chest wasn’t friendly at all and lack of experience and extremely and unusual slow. Everything else good. Wait time was way too long too.
    

    Benihana - Cupertino, CAResponded 2 days ago

    Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
    

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