Benihana - Dallas, TX

Review summary

1. Y

   Yvonne M

   Dallas10 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Staff and our cook was EXCEPTIONAL - it was a Birthday Lunch (mine) and we had a great time and the time we went was perfect - First time ever and it was a great experience - I highly recommend
   

   Benihana - Dallas, TXResponded 2 days ago

   Hey Yvonne, We're thrilled to hear that you had a great time at your birthday lunch at Benihana - Dallas! It's wonderful to know that our staff and cook made your experience exceptional. We always aim to create memorable experiences for our guests and it's heartening to hear that you had a great time. Your recommendation means a lot to us. Looking forward to serving you again. Best, The Management Team
   

   Is this helpful?

2. D

   Dr. Billy

   Dallas789 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   This location is the weakest in the Dallas area, with Plano, Addison, and Las Colinas much cleaner and better service! They really need a strong manager to come in and clean things up. Great location, though, when meeting friends who live in Dallas.
   

   Benihana - Dallas, TXResponded 2 days ago

   Thanks for the review, Dr. Billy. We're sorry to hear that your experience at Benihana - Dallas, TX didn't meet your expectations. We take your comments about our cleanliness and service seriously and will use your feedback to improve. We're glad to hear that you enjoyed the location and we hope you'll give us another chance to serve you better. Best, The Management Team
   

   Is this helpful?

3. L

   LaTrika

   Houston4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lunch with coworkers and the service was lovely. From the hostess to the server to the chef, it was a great time!
   

   Benihana - Dallas, TXResponded 3 days ago

   Thanks for the review, LaTrika! We're thrilled to hear that you and your coworkers had a great time dining with us at Benihana - Dallas, TX. It's wonderful to know that our service made a positive impression on you. We always strive to provide the best for our guests and your feedback is a testament to that. We look forward to serving you again soon!
   

   Is this helpful?

4. KG

   KristiG

   Houston2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Pat! We have gone here for years and she always make our time there fun and we feel like family!
   

   Benihana - Dallas, TXResponded 3 days ago

   Thanks for the feedback, Kristi! We're thrilled to hear that you've been enjoying your visits to Benihana - Dallas, TX. It's wonderful to know that you feel like family with us and that you feel special because of the time you've spent with us. We're committed to maintaining our high standards of food, service, and value, and we're glad to hear that we've met your expectations. Looking forward to serving you again soon!
   

   Is this helpful?

5. N

   Nia

   Dallas7 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   I usually love dining here and have no complaints about the food or staff, but this is the second time in 2 months that after making a reservation I’ve had to wait over an hour to be seated. It really puts a damper on your plans for the night if your reservation is not honored . The issue is they greedily keep overbooking and not having enough seats for all the guest .i really love the restaurant but if this continues to be an issue I will have to stop coming
   

   Benihana - Dallas, TXResponded 4 days ago

   Thanks for visiting us, Niea! We're really sorry to hear about your recent experiences with us, especially regarding the wait times. We understand how frustrating it can be to have your reservation not honored, and we apologize for any inconvenience this may have caused. We're taking your feedback seriously and will do our best to ensure this doesn't happen again. We're glad to hear that you still enjoy our food and we hope to have the opportunity to serve you again in the future. Best, Benihana - Dallas, TX The Management Team
   

   Is this helpful?

6. T

   Toshika

   Minneapolis2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a good chef and experience. Preston was really good and kept our attention. He made the experience pleasant. Thanks for a good time.
   

   Benihana - Dallas, TXResponded 6 days ago

   Hello Toshika, Thank you for taking the time to share your experience at Benihana - Dallas, TX. We're thrilled to hear that you had a good chef and had a pleasant experience. We always strive to create memorable dining experiences for our guests and it's wonderful to know that we were able to do that for you. We appreciate your kind words and look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

7. A

   April VIP

   Dallas8 reviews

   3.0

   Dined on 6 March 2025

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 2

   The cook Preston needs more experience, this is the second that he has cooked for me and each time he burned up the rice and the chicken. Last time 2 guest walked out and others received gift cards, I understand that you guys are short cooks but he definitely needs to go back to training
   

   Benihana - Dallas, TXResponded 6 days ago

   Thanks for the feedback, April. We're sorry to hear that your recent experiences with our cooks didn't meet your expectations. At Benihana - Dallas, TX, we strive to provide excellent service and quality food, and it seems we fell short this time. We appreciate your comments and will definitely use them to improve. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

   Is this helpful?

8. E

   Eva

   Dallas2 reviews

   5.0

   Dined on 6 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Even after the grill didn't work, the manager and staff went beyond to accommodate my, family, friends and me. It's was my bday celebration and they made it a good one ! The cook was crazy and waiter was cool. I recommend this Benihana all the time.
   

   Benihana - Dallas, TXResponded 7 days ago

   Thanks for the feedback, Eva! We're thrilled to hear that you and your family had a memorable birthday celebration at Benihana - Dallas, TX. We apologize for the initial issue with the grill, but we're glad we could accommodate your needs. We're also pleased to hear that our staff made your experience enjoyable. We appreciate your high ratings and look forward to welcoming you back soon!
   

   Is this helpful?

9. OT

   OpenTable Diner

   Dallas1 review

   5.0

   Dined on 4 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They did a great job with 5 rowdy 3rd graders for a birthday dinner!!
   

   Benihana - Dallas, TXResponded on 6 March 2025

   Dear Guest! We're thrilled to hear that you had such a great experience celebrating your daughter's birthday at Benihana - Dallas, TX! It's wonderful to know that our team was able to handle the extra guests with ease. We always strive to make every birthday a memorable one for our guests. Your high ratings for our food and service are greatly appreciated. We hope to welcome you and your family back for more celebrations in the future! Best wishes, The Management Team
   

   Is this helpful?

10. J

    Judy

    Dallas11 reviews

    5.0

    Dined on 3 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We'd love the food and experience at this Beni Hana's. Alberto put on a great show with the delicious food and the waitress was attentive and very friendly. Kids and adults both loved the food too!
    

    Benihana - Dallas, TXResponded on 6 March 2025

    Hello Judy, We're thrilled to hear that you had a fantastic experience at Benihana - Dallas, TX! It's wonderful to know that our food and service lived up to your expectations. We always strive to provide an exceptional dining experience, so it's great to hear that you and your family enjoyed it. We look forward to welcoming you back soon. Best Regards, The Management Team
    

    Is this helpful?