Benihana - Dallas, TX

Review summary

1. R

   Renee

   VIP

   Dallas

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   You can never go wrong at Benihana! The food is always delicious!
   

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2. J

   Justin

   Dallas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   This restaurant used to feel like taking a step into another country. Unfortunately, it seems to have lost it's authenticity. It 'feels' more like a chain now. The prices have also gotten out of hand. Everything has gone up, I spent about $250 for a family of 4, it used to be $150 for the same thing. The food was solid as always, but the value proposition is no longer there. Not sure if I'll be returning.
   

   Benihana - Dallas, TXResponded 1 day ago

   Thanks for visiting us, Justin. We appreciate your feedback. We're sorry to hear that your recent experience at Benihana - Dallas didn't quite live up to your expectations. We understand that our pricing and the overall dining experience didn't quite match your expectations, especially given the authenticity we used to offer. We're always striving to improve and your feedback is valuable to us. We hope you'll consider giving us another chance in the future. Best, The Management Team
   

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3. C

   Caroline

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We enjoyed it but my shrimp was over cooked & rubbery. It would also have helped to have them offer Soy Sauce. Ginger sauce was so good but other one was just meh.
   

   Benihana - Dallas, TXResponded 1 day ago

   Thanks for the review, Caroline! We're glad to hear that you enjoyed your visit to Benihana - Dallas. We're sorry to hear about your shrimp and the lack of soy sauce. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our dishes and offerings. We're glad you found the ginger sauce to your liking. We hope to have the opportunity to serve you again soon!
   

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4. R

   Rhonda

   New Mexico

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food and service! The sushi was delicious and the spiced cranberry mojito was out of this world!!
   

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   Benihana - Dallas, TXResponded 4 days ago

   Hi Rhonda, We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Dallas! It's wonderful to know that our sushi, service, and our spiced cranberry mojito hit the spot. We always strive to provide an outstanding dining experience, and your feedback lets us know we're doing our job right. Thank you for your kind words and high ratings. We look forward to welcoming you back soon! Best regards, Benihana - Dallas Management Team
   

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5. F

   FERNANDO

   Chicago

   1 review

   1.0

   1 review

   Dined on 15 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   There was a chaos with other guests, also it was our first time there and they didn’t explain how was the concept, the food took a long time
   

   Benihana - Dallas, TXResponded 1 day ago

   Hey Fernando, We're really sorry to hear about your experience at Benihana - Dallas. It's always our goal to provide a smooth and enjoyable dining experience for all our guests, and it seems we missed the mark this time. We appreciate your patience and understanding, and we're always looking to improve. We hope you'll give us another chance to make things right. Best, The Management Team
   

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6. J

   Jennifer

   Dallas

   1 review

   1.0

   1 review

   Dined on 15 December 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   We come here a LOT. this time we decided to celebrate a birthday party. Kids meals were charged as FULL adult meals. No reason why a 2 year old would be requesting an adult meal. We had a to-go order which we were still charged a non-negotiable tip on. (To go meals are not tipped as there is no waiting on that person) The check we paid was absolutely unreasonable. The waiter was very busy which is understandable but she took advantage of the occasion and overcharged us. We will not be coming back as a large party.
   

   Benihana - Dallas, TXResponded 7 days ago

   Thanks for the review, Jennifer! We're truly sorry to hear about your recent experience at Benihana - Dallas. We understand how special occasions like birthdays are, especially when they involve children. We apologize for the confusion with the to-go orders and any inconvenience caused. We also regret any dissatisfaction you felt regarding the billing and service you received. We assure you that we will take your feedback into consideration to improve our services. We hope you would reconsider and give us another chance to serve you better in the future.
   

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7. I

   Itzel

   Dallas

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Bien solo que nos quisieron cobrar de más y los del valet parking me quebraron el control de la llave del carro.
   

   Benihana - Dallas, TXResponded 7 days ago

   Hola Itzel! Gracias por tomarte el tiempo de dejarnos una reseña, apreciamos mucho saber que hemos creado un recuerdo especial para ti. Esperamos vernos pronto.
   

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8. S

   Sharonda

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Today was a way better experience than we had last week. The chef was great, he prepared our food the Benihana’s way
   

   Benihana - Dallas, TXResponded on 15 December 2024

   Thanks for the feedback, Sharonda! We're thrilled to hear that you had a better experience on your visit today than you did the last time you visited. It's always our goal to provide the chef's way and it's great to know we hit the mark for you. We appreciate your kind words about our service and food. We look forward to serving you again soon. Best regards, Benihana - Dallas Management Team
   

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9. J

   Joy

   Houston

   2 reviews

   2.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Food was burned. Waitress was great but the rice like eating rocks
   

   Benihana - Dallas, TXResponded 7 days ago

   Hey Joy! Thanks for visiting us at Benihana - Dallas. We're sorry to hear that you were disappointed with the food. We take pride in our culinary offerings and it's disappointing to hear that we fell short this time. We're glad to know that our service was up to the mark, but we understand that the food didn't meet your expectations. We appreciate your feedback and will certainly look into this matter. We hope you'll give us another chance to impress you with our food and service.
   

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10. E

    Edward

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on 13 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had a great experience as usual here. Server and chef were awesome. Love this location with the fish pond where you can get some fish food from the host stand to feed them while you wait.
    

    Benihana - Dallas, TXResponded on 15 December 2024

    Thanks for the review, Eddie! We're thrilled to hear that you had a great experience at Benihana - Dallas. It's wonderful to know that our team's service and the fish pond added to your enjoyable time here. We're always here to provide you with the best service and it's great to hear that we hit the mark for you. We appreciate your feedback and look forward to serving you again soon!
    

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