Benihana - Dearborn, MI

Review summary

1. D

   Deborah

   Detroit

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was delicious and plentiful. The only complaint I have is we didn’t receive our desserts.
   

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2. K

   Keturah

   Detroit

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   We purposely went to this location because we had a good time the last time we visited. The cook was not interacting as much with our table. He just cooked the food and went about his way. Our waitress was phenomenal but the cook just was not as exciting. I enjoyed the picture print out at the end. When I visit benihana, I want to feel like it's my first time every time and it didn't feel exciting like it normally does. I Love benihana but if it doesn't get better, this place will be another mediocre place that I just don't love anymore.
   

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3. C

   Caren

   Detroit

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress and chef were top notch. The food was outstanding. It was a great experience and meal.
   

   Benihana - Dearborn, MIResponded 3 days ago

   Hey Caren, Thanks for the fantastic review! We're thrilled to hear that you had a great experience at Benihana - Dearborn, MI. It's wonderful to know that you enjoyed the food and service. We always aim to provide outstanding dining experiences and it sounds like we hit the mark for you. We appreciate your support and look forward to serving you again soon! Best, The Management Team
   

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4. D

   Dederah

   Detroit

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everthing was great. The food, service, & chef. Thank you
   

   Benihana - Dearborn, MIResponded 5 days ago

   Hello Dederah, Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed your experience at Benihana - Dearborn. We always strive to provide the best food, service, and chef to our guests. Your feedback is truly appreciated and we look forward to serving you again soon. Best Regards, The Management Team
   

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5. B

   Brandy

   VIP

   Chicago

   1 review

   1.0

   1 review

   Dined on 16 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The absolute worst meal and service I’ve had all year. I should have asked for a refund. We didn’t even get half of what we ordered and what we did get was inedible.
   

   Benihana - Dearborn, MIResponded on 17 December 2024

   Hey Brandy! Thanks for visiting us at Benihana - Dearborn. We're truly sorry to hear about your disappointing experience. It's clear that we fell short of our usual standards, especially with the quality of food and service. We understand your disappointment and we sincerely apologize for any inconvenience caused. Your feedback is crucial for us to improve and we assure you that we will address these issues with our team. We hope you'll give us another chance to serve you better in the future.
   

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6. C

   Carol

   Detroit

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the evening.Food was very tasty and service was great!
   

   Benihana - Dearborn, MIResponded on 17 December 2024

   Hey Carol! Thanks for the feedback! We're thrilled to hear that you enjoyed your evening at Benihana - Dearborn. It's wonderful to know that our food and service met your expectations. We strive to provide our guests with the best dining experience possible and your kind words are a testament to our efforts. We look forward to welcoming you back soon!
   

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7. T

   TRUDIE

   Detroit

   4 reviews

   2.0

   4 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   The food experience was ok but could have been a lot better !! Will try another location. If there is a next time .
   

   Benihana - Dearborn, MIResponded on 15 December 2024

   Thanks for the feedback, Trudie! We're sorry to hear that your food experience at Benihana - Dearborn didn't meet your expectations. We pride ourselves on our food quality and we're disappointed to hear that you found it lacking. We appreciate your feedback and will use it to make improvements. We're glad to hear that despite this, you still had a positive service experience. We hope to have another opportunity to serve you better in the future.
   

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8. T

   Tameka

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was very nice and the food was delicious!!
   

   Benihana - Dearborn, MIResponded on 15 December 2024

   Hello Tameka! Thank you for your kind words and high ratings! We are thrilled to hear that you enjoyed the experience at Benihana - Dearborn. We take great pride in our delicious food and it's wonderful to know that it stood out for you. We are also pleased to hear that our service met your expectations. We look forward to welcoming you back soon for another great dining experience.
   

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9. M

   Monica

   Detroit

   4 reviews

   5.0

   4 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I had a great time! Patricia was an excellent chef! Food was great! I will be back!
   

   Benihana - Dearborn, MIResponded on 15 December 2024

   Thanks for the feedback, Monica! We're thrilled to hear that you had a great time at Benihana - Dearborn. It's wonderful to know that our food met your expectations. We're especially happy that our service added to your positive experience. We look forward to welcoming you back soon!
   

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10. M

    Marcia

    Detroit

    10 reviews

    3.0

    10 reviews

    Dined on 11 December 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    This experience was sub-par to other times friends and I have went. It was told that there's a new staff there now, which probably would explain the half empty restaurant - on a Tuesday. The prices of everything has drastically gone up; maybe that's the cause as well. The food was good though, but I guess we're used to the 'abundance' of food like before. #spoiledus
    

    Benihana - Dearborn, MIResponded on 15 December 2024

    Hey Marcia! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food and found it satisfactory. However, we're sorry to learn that your recent experience at Benihana - Dearborn was not up to the standard we strive for. We understand your concerns about pricing and staff changes. We appreciate your insights and will definitely take them into account as we continually strive to improve our guests' experiences. We hope to have the opportunity to serve you again in the future. Best, The Management Team
    

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