Benihana - Denver, CO

Review summary

1. H

   Holly

   Denver

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Delicious food great waiter but a little slow. Way way noisy is the only negative
   

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2. L

   Lisa

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Our waitress is really the one that took down my rating, she immediately started apologizing for our wait, blaming the house for her tardiness. She ended up getting my order wrong and again not attentive to our table, ie…clearing plates, asking for refills, etc…even the chef was irritated with her. Every chance she had she would complain about the house, putting blame somewhere else rather than taking responsibility.
   

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3. J

   Jessica

   Denver

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, great food, 10/10 would recommend!
   

   Benihana - Denver, COResponded today

   Thanks for visiting us, Jessica! We're thrilled to hear that you had a great experience at Benihana - Denver. It's wonderful to know that you enjoyed our food and service. Your recommendation means a lot to us. We look forward to serving you again soon. - The Management Team
   

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4. A

   Alyssa

   Denver

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had a reservation and still waited 20 minutes to be sat, then waited 15 min for our waitress to bring waters because “they might be seating other people with us”. Chef forgot half of our order and they had to make it in the back… Benihanas has gone downhill
   

   Benihana - Denver, COResponded today

   Hi Alyssa, We're truly sorry to hear about your recent experience at Benihana - Denver. It's clear that we didn't meet our usual standards during your visit, especially with the wait times and the mix-up with your order. We understand how frustrating this must have been for you and we sincerely apologize for the inconvenience. We appreciate your feedback as it helps us identify areas where we can improve. We hope you will give us another chance to provide the quality experience you expect from us. Best, The Management Team
   

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5. J

   Joe

   Denver

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a party of 10 with two birthdays. We had lots of "special requests" in our order. Some folks didn't want onions, some folks didn't want mushrooms, that one person wanted shrimp fried rice instead of chicken. Our server, Jenna, and our chef (did not get his name) handled it all smoothly and with aplomb! Evening was a blast, food was delicious! One more item to note, we got to see a new "trick" we had not seen before. After the onion volcano, when the flames had dies down, our chef twirled the onions on his fork. This kicked up steam and he warned about a tornado. Very cool!
   

   Benihana - Denver, COResponded today

   Thanks for the review, Joe! We're thrilled to hear that you and your party had a great time at Benihana - Denver. We understand that special requests can vary, and we're glad our chef was able to accommodate your needs. It's always our goal to provide a seamless dining experience for our guests. We're also glad you enjoyed the twirling of the onions! We look forward to serving you again soon.
   

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6. D

   DeAnn

   Denver

   10 reviews

   1.0

   10 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   The food was seriously undercooked especially the onions, shrimp and scallops which can make people sick. The chef bragged about having 5 years experience but he clearly didn’t know what he was doing.
   

   Benihana - Denver, COResponded today

   Thanks for the review, DeAnn. We're really sorry to hear about your experience at Benihana - Denver. It's certainly not the standard we aim to provide. We take pride in our chef's knowledge and experience, and we're disappointed to hear that we fell short in this instance. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to provide a better dining experience. Best regards, Benihana - Denver, CO Management Team
   

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7. J

   Jill

   Denver

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Hibachi is always a show. Out wait staff and chef seemed to be on a mission to get us in and out of the restaurant. We were not even done with our entree when wait staff brought our check and gave us desert. Fur the price of the meal not really worth it.
   

   Benihana - Denver, COResponded 3 days ago

   Hey Jill! Thanks for visiting us at Benihana - Denver. We're sorry to hear that your experience didn't meet your expectations. We always strive to provide a memorable experience, and we're disappointed to hear that we fell short. We appreciate your feedback about the wait time and will definitely work on improving it. We hope to have the opportunity to serve you again and provide a better experience.
   

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8. A

   Alivia

   Denver

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Service has gone way down hill and prices way up. Will not be going back!
   

   Benihana - Denver, COResponded 3 days ago

   Hi Alivia, We're really sorry to hear about your recent experience at Benihana - Denver. We strive to provide top-notch service and it's clear we fell short during your visit. We also understand your concerns about our prices. We assure you that we are committed to maintaining the quality of our food and service. We appreciate your feedback and will use it to improve. We hope you'll give us another chance in the future. Best regards, The Management Team
   

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9. M

   Matthew

   Denver

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a fun time, and our chef Chebalo was amazing and funny. Great service too from our hostess. Drinks were amazing and the kids loved it. Was able to enjoy just relaxing as the chef kept the kids entertained.
   

   Benihana - Denver, COResponded 6 days ago

   Hey Matt! Thanks for your fantastic review! We're thrilled to hear that you had a fun time at Benihana - Denver. It's great to know that our team made you feel comfortable and that you enjoyed our service and drinks. We're also glad that our team was able to provide a relaxing environment for you and your kids. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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10. M

    Melisa

    Denver

    1 review

    5.0

    1 review

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was amazing. What a wonderful place to celebrate my dad’s birthday.
    

    Benihana - Denver, COResponded 4 days ago

    Hi, Melisa! Thank you so much for choosing to celebrate your dad's birthday with us at Benihana - Denver. We're thrilled to hear that you had an amazing time and that we were able to contribute to such a special occasion. We're also glad to know that you found our food and service to be top-notch. We strive to make every dining experience memorable and we're glad we could be part of your dad's special day. We look forward to serving you again soon! Best, The Management Team
    

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