Benihana - Encino, CA

Review summary

1. M

   Mya

   Los Angeles

   12 reviews

   3.0

   12 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The chefs put on a fun show and the wait staff work hard all night. We were underwhelmed with our meal. The restaurant feels a bit like a factory, moving crowds of people I , through and out to accommodate as many people as possible on any given night. We had a nice enough evening of celebrating a birthday but won’t likely be back anytime soon.
   

   Is this helpful?

   Report
2. R

   Ron

   VIP

   Greater Boston

   7 reviews

   5.0

   7 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We always go to Benihana for every birthday in our family
   

   Is this helpful?

   Report
3. S

   Shetorra

   Los Angeles

   7 reviews

   3.0

   7 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Dined here to celebrate my daughters 15th birthday. Food was good but restaurant was extremely busy and waiter was overwhelmed and unpleasant. Our chef was very dry and not engaging but food was tasty.
   

   Benihana - Encino, CAResponded 1 day ago

   Dear guest, thank you for your review. We apologize if we fell short of delivering the experience you expected. We are always looking to enhance our service and would appreciate any further information you can provide. Please contact us through our “Contact Us” page on our website.
   

   Is this helpful?

   Report
4. J

   Justin

   VIP

   Los Angeles

   51 reviews

   4.0

   51 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food along with the chef and waiter service was excellent. The only negative was that they were running about 25 minutes or so behind on our reservation. I think they overbooked judging by how crowded the lobby and bar waiting area was when we got there at 7:30pm. The food and service at the table however made up for it.
   

   Benihana - Encino, CAResponded 1 day ago

   Dear guest, thank you for leaving us a review. We apologize for any inconvenience you encountered. Your feedback is valuable to us, and we look forward to welcoming you again soon.
   

   Is this helpful?

   Report
5. R

   Richie

   VIP

   Denver

   66 reviews

   4.0

   66 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good visit, this is a classic location , been going there since I was kid, decades 😏. The crowd was huge, putting reservations back 45 minutes. Once seated, we were attended to right away, service was prompt and efficient. Staff was great, pleasant to talk with and helpful Only thing that I would suggest is start renovating the location to be more in line with other locations. Bathroom is small and able to handle the large crowd.
   

   Benihana - Encino, CAResponded 1 day ago

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
   

   Is this helpful?

   Report
6. r

   rene

   Los Angeles

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   We made reservations and sat 30 minutes late. Restaurant definitely needs an upgrade.
   

   Benihana - Encino, CAResponded 1 day ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

   Is this helpful?

   Report
7. G

   Gary

   VIP

   Los Angeles

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   First time in 20+ years and was pleasantly surprised. Service was great food good not fantastic but certainly better than average. The theatre of it didn’t disappoint especially for the kids. Overall a good experience.
   

   Benihana - Encino, CAResponded 1 day ago

   Dear Guest, it was great to have you dine with us at Benihana! We appreciate your kind words and are so happy to know you had a wonderful experience. Hope to see you again soon!
   

   Is this helpful?

   Report
8. S

   Susie

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   We love Benihanas! We usually have a wonderful experience unfortunately this time we were taken aback by the filthy floor and substandard service. We went on a busy night so I hate to leave a bad review but the restaurant also ran out of ice cream by 9pm. Additionally, our cook forgot to serve me rice and forgot to serve chicken to another party at our table. The floor should at least be cleaned in between parties. I hope to go back and have a better experience.
   

   Benihana - Encino, CAResponded 1 day ago

   Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
   

   Is this helpful?

   Report
9. M

   Maria

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   I had a wonderful Christmas dinner and the server and the chef were really busy.
   

   Benihana - Encino, CAResponded 1 day ago

   Dear Guest, it was a pleasure serving you at Benihana. Thank you for sharing your positive experience with us! We look forward to your next visit and hope it’s just as memorable.
   

   Is this helpful?

   Report
10. J

    John

    VIP

    Philadelphia

    19 reviews

    5.0

    19 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    We come on Christmas every year and David was by far the best chef we’ve had! We loved his personality and energy, and as always, the food was excellent! 
    

    Benihana - Encino, CAResponded 1 day ago

    Dear Guest, we’re glad to hear that your recent visit to Benihana was a hit! Thank you for taking the time to leave us such a positive review. We look forward to your return!
    

    Is this helpful?

    Report