Benihana - Encino, CA

Review summary

1. S

   Scott

   VIP

   Central Coast

   7 reviews

   5.0

   7 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ruben was awesome. Had a great night out and everything was great
   

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2. J

   Jeremy

   Los Angeles

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   Food and service was great! The reservation system was horrible. I booked a 6:30pm reservation, using this app, and I had to politely remind the host several times over a 45 min period that we were still waiting. At 7:20, we got our seats after the host manually put us in the system. Again, food and chef was top tier. Hosts need to manage the chaos a bit better.
   

   Benihana - Encino, CAResponded today

   Hey Jeremy, Thank you for taking the time to share your experience at Benihana - Encino, CA. We're thrilled to hear that you enjoyed our food and service. We apologize for the inconvenience you faced with the reservation system and the delay in seating. We appreciate your patience and understanding, and we're working on improving our systems to ensure a smoother dining experience in the future. We hope to see you again soon and promise an even better experience next time! Best regards, The Management Team
   

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3. T

   Tina

   VIP

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waited for an 1 1/2 after our reservation time. Not happy for that reason but the food was great
   

   Benihana - Encino, CAResponded 1 day ago

   Hello Tina, We appreciate you taking the time to share your experience at Benihana - Encino, CA. We're glad to hear that you enjoyed our food. However, we're sorry to hear about the delay you experienced. We strive to provide our guests with efficient service and we apologize for any inconvenience this may have caused. Your feedback is valuable to us and we will certainly take it into consideration as we continually work to improve our guest experience. We hope to have the opportunity to serve you again soon. Best Regards, The Management Team
   

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4. j

   jose

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   Over an hour wait time after having reservations.
   

   Benihana - Encino, CAResponded 1 day ago

   Hello Jose, We're sorry to hear about the long wait time you experienced. We understand how frustrating that can be and we sincerely apologize for any inconvenience. We're glad to hear that you found our food and service to be satisfactory. Your feedback is invaluable to us as we strive to improve our service. We hope you'll give us another chance to serve you better in the future. Best Regards, The Management Team at Benihana - Encino, CA
   

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5. I

   Ira

   Hawaii

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took a friend for dinner and they have been many years since she’s been to this type of restaurant. We had a wonderful meal and the chef was very entertaining and accommodating. My friend cannot eat seafood and she is also lactose intolerant so the chef smells very careful to make sure that he honored her allergies and gave her an excellent meal. We will definitely be back.
   

   Benihana - Encino, CAResponded today

   Hi Ira, Thank you for choosing Benihana - Encino, CA for your friend's dinner. We're thrilled to hear that you and your friend enjoyed your meal and our chef's attention to detail. We're also glad to know that you appreciated our seafood and lactose-free options. Your kind words mean a lot to us. We look forward to welcoming you back for another memorable dining experience. Best Regards, The Management Team
   

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6. M

   Malvin

   VIP

   Manitoba

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was our first time. Good service, there was a 10-15 wait past our reservation time.
   

   Benihana - Encino, CAResponded 1 day ago

   Thanks for visiting us, Malvin! We're thrilled to hear that you enjoyed your first time at Benihana - Encino, CA. We understand that waiting can be frustrating, especially when you've made a reservation. We're glad our service met your expectations and we appreciate your understanding. We're looking forward to your next visit!
   

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7. b

   brooke

   VIP

   Alabama

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   7:15 reservations. Wasn’t eating until after 9pm.
   

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8. L

   Lily

   VIP

   Los Angeles

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Waited way too long even with a reservation. Had our reservation for 6pm and we were not seated until 7:15pm. No apologies at all. We were there for my daughter’s bday.
   

   Benihana - Encino, CAResponded today

   Hey Lily, We're really sorry to hear about your experience at Benihana - Encino, CA. We understand how frustrating it can be to wait for service, especially when you've made a reservation. We apologize for the delay and the lack of acknowledgment. We're taking your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make your next visit a pleasant one. Best, The Management Team
   

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9. N

   Nick

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was outstanding the guy was very attentive very happy I would most definitely do it again.
   

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10. M

    Martha

    VIP

    Los Angeles

    3 reviews

    3.0

    3 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 1

    I didn’t have a pleasant experience like I normally do we were sat at a table with 5 other people I could hardly move little lone eat there was no elbow room what so ever it was most uncomfortable.
    

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