Benihana - Farmington Hills, MI

Review summary

1. t

   tracee

   Detroit

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Victor was great and super funny. The food was delicious, he didn’t take forever to cook either.
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Dear Tracee! Thanks for the review! We're thrilled to hear that you had a great experience at Benihana - Farmington Hills. It's wonderful to know that our team made you feel welcome and that you enjoyed the food and found our service to be excellent. We strive to provide a fun and memorable dining experience for all our guests, and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

   Is this helpful?

   Report
2. K

   Kerry

   Detroit

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Steve was a phenomenal chef. My son’s birthday dinner was fabulous.
   

   Benihana - Farmington Hills, MIResponded 4 days ago

   Dear Kerry! Thanks for the feedback! We're thrilled to hear that you and your son enjoyed your birthday dinner at Benihana - Farmington Hills. It's wonderful to know that our team was able to provide you with a memorable dining experience. We always strive to provide exceptional service and it's great to hear that we hit the mark during your visit. We appreciate your high ratings and look forward to serving you again soon!
   

   Is this helpful?

   Report
3. C

   Charlene

   Denver

   8 reviews

   vip
   2.0

   8 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   A mediocre experience at best. From terrible lighting to a chef who piled on the pepper to charging for club soda, Benihana is no longer an exciting or delicious experience. I grew up going to their restaurants in California and it was always fabulous. Now, living in Michigan, I decided to go after a day of shopping as we live two hours away and figured the kids would enjoy dinner with a show. I was wrong. No theatrics, little engagement, terrible food and a complete waste of time. Competitor hibachi restaurants are offering so much better, don’t waste your time with Benihana as they are no longer what they once were. Sad.
   

   Benihana - Farmington Hills, MIResponded 3 days ago

   Thanks for the feedback, Charlene! We're sorry to hear that your experience at Benihana - Farmington Hills didn't meet your expectations. We understand that our lighting, service, and food quality were not up to par. We take your comments to heart and will use them to improve our services. We're also sorry to hear that you and your children didn't find the show enjoyable. We always strive to provide an exciting and memorable dining experience and it's regrettable that we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to turn your impression around.
   

   Is this helpful?

   Report
4. J

   Jason

   Detroit

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Our chef Amar was great. Cooked everything well with lots of flavor. Service was pretty good, I was disappointed that the drink selection was minimum. No local drafts, very little beer choices. Online drink menu is not accurate. Overall it was a good experience.
   

   Benihana - Farmington Hills, MIResponded 6 days ago

   Hi, Jason! Thank you for taking the time to share your experience at Benihana - Farmington Hills. We're thrilled to hear that you enjoyed the flavor of our dishes and found our service to be great. We're sorry to hear that our drink selection didn't meet your expectations. We'll certainly take your feedback into consideration as we strive to improve our customer experience. We appreciate your feedback and hope to see you again soon!
   

   Is this helpful?

   Report
5. D

   Don

   Detroit

   1 review

   5.0

   1 review

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been eating at Benihana for years. Tonight's experience was top notch. The service was excellent, and the chef (Will) was amazing. The manager was helping with the table service, and that made a big difference as the waiter was very busy with multiple tables.
   

   Benihana - Farmington Hills, MIResponded on 14 November 2024

   Hi, Don! We're thrilled to hear that you had a top-notch experience at Benihana - Farmington Hills. Your kind words about our service and chef truly made our day! We're glad that our manager was able to assist with the table service during your visit. We strive to provide the best service to all our guests and your feedback is a testament to our efforts. We look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
6. A

   Amanda

   Detroit

   1 review

   vip
   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ander Garcia is an awesome cook love coming here to eat
   

   Benihana - Farmington Hills, MIResponded on 12 November 2024

   Dear Amanda! Thanks for the feedback! We're thrilled to hear that you enjoy your visits to Benihana - Farmington Hills. It's wonderful to know that our food and service consistently meet your expectations. We strive to provide the best dining experience for our guests and your feedback helps us keep up the good work. We look forward to serving you again soon!
   

   Is this helpful?

   Report
7. F

   Frank

   Detroit

   6 reviews

   1.0

   6 reviews

   Dined on 8 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Just avoid this place nothing was good and it is expensive. Also note that your reservation with Open Table is not a real reservation, it is still first come first serve. That is straight from the managers mouth and stated is the corporate policy.
   

   Benihana - Farmington Hills, MIResponded on 9 November 2024

   Thanks for the review, Frank! We're truly sorry to hear that your experience at Benihana - Farmington Hills didn't meet your expectations. We take your comments about our reservation system and pricing seriously and will address these issues. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have another chance to provide a better dining experience in the future.
   

   Is this helpful?

   Report
8. D

   Danielle

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined on 7 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   It was very very loud and disruptive; our sever was a bit slow. Our seating area was not clean and untidy; had to request our seats be wiped down and the debris from them. Our cook Ander was energetic and entertaining.
   

   Benihana - Farmington Hills, MIResponded on 14 November 2024

   Thanks for visiting us, Danielle. We're sorry to hear that your experience at Benihana - Farmington Hills was less than perfect. We understand that the noise level was disruptive and the cleanliness of our seating area wasn't up to par. We're glad to hear that you enjoyed our energetic and entertaining cook. We appreciate your feedback and will use it to improve our service and overall dining experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future.
   

   Is this helpful?

   Report
9. S

   Sparkle

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined on 6 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great casual night out on the town! Thanks for a great time!
   

   Benihana - Farmington Hills, MIResponded on 8 November 2024

   Hi, Sparkle! Thank you so much for your wonderful review and for choosing to spend your night out on the town with us at Benihana - Farmington Hills. We're thrilled to hear that you had a great time and enjoyed our food and service. We always strive to provide an exceptional dining experience for our guests and your feedback is a testament to our efforts. We hope to see you again soon for another casual night out!
   

   Is this helpful?

   Report
10. Q

    Queen

    Detroit

    1 review

    5.0

    1 review

    Dined on 4 November 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Met up with a friend for a catch up lunch. Had a wonderful time. We were sat immediately and food orders came out hot and fresh.
    

    Benihana - Farmington Hills, MIResponded on 6 November 2024

    Hello Queen! We are thrilled to hear that you had a wonderful time at Benihana - Farmington Hills during your lunch visit with us. It's great to know that our team delivered hot and fresh food orders, and you enjoyed it. We always strive to provide excellent service and delicious food, so your feedback is much appreciated. We hope to see you again soon for another catch up or special occasion! Best regards, The Management Team
    

    Is this helpful?

    Report