Benihana - Farmington Hills, MI

Review summary

1. R

   Rita

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Will was an excellent chef! Great Christmas dinner.
   

   Is this helpful?

   Report
2. J

   Jill

   Detroit

   16 reviews

   5.0

   16 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wonderful food. Every bite was delicious. I super appreciate they keep the menu consistent with just a few new items over time. The only thing that marred our evening was the WAIT. We were not seated until 7:20 for a 6:30 reservation. Our entire party was assembled and waiting by 6:20 so they can't use that as an excuse.
   

   Is this helpful?

   Report
3. R

   Richard

   Orlando

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super busy Christmas Eve and staff were amazing and kind through it all!
   

   • 

   Is this helpful?

   Report
4. R

   Rachel

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   The chef didn’t seem to know what he was doing, cooked everything in the wrong order, didn’t do the volcano/train onion thing for my 2 year old niece. Gave us shrimp last. The rice was undercooked. The staff was too busy didn’t refill drinks, ask us if we needed anything, asked us who was paying the check but didn’t ask if we wanted desert. Will never go here for Christmas Eve again. He didn’t know that half the burners were off and how to turn them on. Gave my mom her chicken before any rice or vegetables and didn’t put on any seasoning or flavor just straight chicken.
   

   Benihana - Farmington Hills, MIResponded today

   Thanks for visiting us, Rachel. We're truly sorry to hear about your experience at Benihana - Farmington Hills, MI. We strive to provide excellent service and it's clear we fell short during your visit. We apologize for the chef's lack of knowledge and the confusion about the burners. We also regret the issues with your food and the lack of attention from our staff. Your feedback is invaluable and we will certainly address these issues. We hope you'll give us another chance to provide the experience you deserve. Sincerely, The Management Team
   

   Is this helpful?

   Report
5. M

   Mary

   Detroit

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great starting with the manager the waiter and the chef I love the experience and the food
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Dear Mary, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

   Is this helpful?

   Report
6. C

   Crystal

   Detroit

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Food was great, I couldn’t enjoy my food because they had the air conditioning on full blast, I was freezing
   

   Benihana - Farmington Hills, MIResponded 3 days ago

   Hey Crystal, Thank you so much for your kind words and high ratings! We're thrilled to hear that you enjoyed the food at Benihana - Farmington Hills. However, we're sorry to hear about the discomfort you experienced due to the excessive temperature. We understand how important it is to feel comfortable while dining and we will certainly take your feedback into consideration. We look forward to serving you again soon. Best wishes, The Management Team
   

   Is this helpful?

   Report
7. A

   Aletha

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My favorite used to be Dearborn but the last visit was horrible!! Found my favorite here, service professional, chef professional and knew what he was doing. Food was fresh and delicious!!
   

   Benihana - Farmington Hills, MIResponded 7 days ago

   Thanks for the review, Aletha! We're thrilled to hear that you enjoyed your meal and found our service to be professional. We're sorry to hear that your last visit didn't meet your expectations. We appreciate your feedback and will take it into consideration as we continually strive to improve. We hope to see you again soon at Benihana - Farmington Hills!
   

   Is this helpful?

   Report
8. g

   gregory

   Detroit

   6 reviews

   3.0

   6 reviews

   Dined on 16 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food and preparation show by chef was very good. Once our order was taken we didn’t see the waitress again until after dinner. We had dirty dishes and empty bottles and cans on our table and no one ever came by to take them away. Last year they gave the kids tall Benihana hats. They stopped doing that. It’s not as much fun as it used to be. And the service is not as good as it used to be.
   

   Benihana - Farmington Hills, MIResponded on 18 December 2024

   Thanks for the review, Gregory! We're glad to hear that you enjoyed the food preparation and chef's show at Benihana - Farmington Hills. We apologize for the service issues you encountered during your visit. It's important to us that our guests are taken care of, and we regret that we fell short in this regard. We're continually working to improve our service and your feedback is valuable to us. We hope you'll give us another chance to make it up to you in the future. Best regards, Benihana - Farmington Hills Management Team
   

   Is this helpful?

   Report
9. J

   Jeremy

   Detroit

   1 review

   5.0

   1 review

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. The cook was really good as well.
   

   Benihana - Farmington Hills, MIResponded on 18 December 2024

   Hello, Jeremy! Thank you for your wonderful review! We're thrilled to hear that you enjoyed our food and service. We strive to provide the best dining experience for our guests and it's always rewarding to hear when we've succeeded. We appreciate your feedback on the value and look forward to welcoming you back to Benihana - Farmington Hills soon. Best, The Management Team
   

   Is this helpful?

   Report
10. K

    Kevin

    Detroit

    1 review

    1.0

    1 review

    Dined on 14 December 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1

    The server was overwhelmed and rather incompetent. They seated us next to an Emergency Exit and air vent that were very cold and drafty. The chef was rather basic in his skill set, and the process was so slow that I literally saw other diners asleep waiting for service. Benihana is not what it used to be, but the sushi was excellent. The salmon was buttery, and the fillet steak also was tasty.
    

    Benihana - Farmington Hills, MIResponded on 16 December 2024

    Hey Kevin! We're really sorry to hear about your recent experience at Benihana - Farmington Hills. We take your feedback about the seating and service very seriously. We strive to provide a comfortable and enjoyable dining environment for all our guests, and it seems we fell short during your visit. We're glad to hear that you enjoyed the sushi and steak, but we understand that you were not satisfied with the rest of your meal. Your feedback is invaluable to us and we assure you that we'll address this issue to improve our service. We hope you'll give us another chance to provide you with the quality experience that we're known for. Best Regards, The Management Team
    

    Is this helpful?

    Report