Benihana - Farmington Hills, MI

Review summary

1. L

   LaShawn

   Detroit3 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   The Benihana experience isn’t what it used to be. The chefs are very quiet now with little guest interaction.
   

   Benihana - Farmington Hills, MIResponded 1 day ago

   Dear LaShawn, Thank you for sharing your feedback. We’re sorry to hear that your recent experience didn’t live up to the interactive and lively atmosphere Benihana is known for. Our chefs aim to create a fun and engaging experience, and we regret that this wasn’t reflected during your visit. We appreciate you bringing this to our attention and will work with our team to enhance guest interaction moving forward. We hope you'll consider giving us another chance to provide the full Benihana experience you remember. Thank you again for your feedback. Best regards,
   

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2. C

   Cherie

   Chicago3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed my food. Andres?? is a great cook. I had a new server, who was also really nice and efficient.
   

   Benihana - Farmington Hills, MIResponded 1 day ago

   Dear Cherie, Thank you for sharing your wonderful experience! We’re thrilled to hear that you enjoyed your meal and had a great time with Chef Andres—he’ll be excited to know you appreciated his cooking. It’s also fantastic that your new server provided nice and efficient service. We truly appreciate your feedback and look forward to welcoming you back for another delicious meal and excellent service soon! Best regards,
   

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3. J

   Jacob

   Detroit1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The service was terrible. It took 2hrs before we got our food. The food was nasty. They messed the order up twice. On top of everything when it was time to go the waiter left the bills on the other table and never came back to give ppl to go boxes or bills. We had to get up n go get our own boxes. Never going there again.
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Hi Jacob, We're truly sorry to hear about your recent experience at Benihana - Farmington Hills, MI. It's disappointing to know that we didn't meet your expectations, especially with regards to the service and food quality. We take your feedback seriously and will address these issues with our team to ensure they don't happen again. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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4. OT

   OpenTable Diner

   Detroit1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Chef made sure everything was perfect! Only issue we had to move tables due to the table burning the food and they gave us a $35 discount off of the bill waitress was super nice and make sure we were taken care of!
   

   Benihana - Farmington Hills, MIResponded 4 days ago

   Dear Guest! Thanks for the feedback! We're glad to hear that you enjoyed your meal and felt taken care of by our staff. We apologize for the inconvenience caused by the fire in your table. We appreciate your understanding and are glad that the issue was resolved quickly. We hope to serve you again soon. Best, Benihana - Farmington Hills, MI Management Team
   

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5. C

   CJ VIP

   Central Coast13 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Benihana is usually a bit noisy, so I expected that. Our chef, Victor, was FABULOUS!! He was kind, funny, and engaging. More importantly, his food was DELICIOUS! The servers were also fabulous!
   

   Benihana - Farmington Hills, MIResponded 5 days ago

   Hey CJ, thank you for taking the time to leave us this amazing review! We're thrilled to hear that you had a fantastic experience with our chef and servers. It's always our goal to provide delicious food and a memorable experience at Benihana - Farmington Hills, MI. We noticed that you found the noise level a bit high. We appreciate this feedback and will certainly look into it to improve the overall dining experience for our guests. We look forward to serving you again soon!
   

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6. SH

   SHARONC

   Detroit2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Not sure if we had an inexperienced chef, but the order in which food was cooked was all over the place. We received the shrimp appetizer as the very item cooked. They did not cut fat off steaks so those of us who ordered steak got some large pieces of fat. A bit disappointing based on cost of meal.
   

   Benihana - Farmington Hills, MIResponded 5 days ago

   Thanks for the feedback, Sharon. We're sorry to hear that your experience at Benihana - Farmington Hills, MI didn't meet your expectations. We strive to provide excellent food and service, and it's clear we fell short in this instance. We appreciate your comments about the order in which dishes were cooked and the fat on the steak. We will take them into consideration as we continuously work to improve our customer experience. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

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7. J

   Jeneanne

   San Francisco2 reviews

   5.0

   Dined on 6 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was extremely good . Host was very good. Food was delivered in good time
   

   Benihana - Farmington Hills, MIResponded 7 days ago

   Hi Jeneanne, We're thrilled to hear that you enjoyed your experience at Benihana - Farmington Hills, MI! It's great to know that our service and food met your expectations. We always strive to provide our guests with a memorable dining experience and your feedback is a testament to our efforts. We look forward to serving you again soon. Best, The Management Team
   

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8. C

   Crystal

   Detroit4 reviews

   5.0

   Dined on 5 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated our 15 year anniversary here and it was great. The food was awesome and the chef was very entertaining. He might have the best chef we've had thus far.
   

   Benihana - Farmington Hills, MIResponded on 7 March 2025

   Thanks for the review, Crystal! We're thrilled to hear that you enjoyed your 15th anniversary celebration at Benihana - Farmington Hills, MI. It's wonderful to know that our food and chef met your expectations. We strive to make every visit a memorable one, and your feedback is a testament to our efforts. We hope to see you again soon for another awesome dining experience!
   

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9. C

   Christina

   Detroit1 review

   5.0

   Dined on 5 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This location was great! We even got our picture handed to us when we were leaving.
   

   Benihana - Farmington Hills, MIResponded on 7 March 2025

   Thanks for the review, Christina! We're thrilled to hear that you had a great experience at Benihana - Farmington Hills, MI. It's wonderful to know that you received your picture and left satisfied. We always strive to provide top-notch service and delicious food, and your feedback lets us know we're on the right track. We appreciate your kind words and look forward to serving you again soon!
   

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10. J

    Joy VIP

    Detroit7 reviews

    4.0

    Dined on 2 March 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    Our chef, Cisse, did not disappoint. Got the salmon hibachi with delicious noodles and zucchini. And let’s not even talk about the chicken fried rice with the mouthwatering garlic butter. I’m getting hungry just from writing this review.
    

    Benihana - Farmington Hills, MIResponded on 6 March 2025

    Thanks for the feedback, Joy! We're thrilled to hear that you enjoyed your meal, especially the salmon hibachi and garlic butter chicken fried rice. We're always striving to provide our guests with delicious dishes, so your comments are much appreciated. We apologize if the value didn't meet your expectations, we always aim to provide the best quality at a reasonable price. We hope to serve you again soon.
    

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