Benihana - Farmington Hills, MI

Review summary

1. L

   Lynn

   Detroit

   20 reviews

   5.0

   20 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   End of the year meal (New year’s Eve) at Benihana was great , and great service although it was crowded.. would recommend & will be returning
   

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2. T

   Tiffany

   Detroit

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   The wait time was more than 30 minutes past our reservation time and there was no seating while waiting. We were all cramped while waiting because clearly they had overbooked their reservations because tons of people were waiting. Food and chef great as usual. Server was fine but unable to be super attentive because she clearly had too many tables to try and service. Until you have ample staff, decrease the number of reservations you make!
   

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3. W

   William

   Detroit

   9 reviews

   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Made reservations but still had to wait about 20 minutes to be seated. Food started coming out 30 minutes after being seated. Food was ok. It was pricey. Server was probably overwhelmed as she was forgetful with requests.
   

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4. F

   Frank

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food and fun time for whole family. I highly recommend it.
   

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5. C

   Chante'

   VIP

   Detroit

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   0/10 - I wouldn’t step foot into this place EVER again. The treatment received was not only utterly disturbing but traumatizing to say the least. The police was called on me and another gentleman by the general manager for speaking about the service we received. Instead of the GENERAL MANAGER figuring out how to make our experience better and deescalating the situation as the GENERAL MANAGER she took our complaints personal because of her ego. I have never been more disgusted in my life. Thank you for traumatizing my 10 yr old son and refusing him food after we took 3 hours out of our day for the worst experience we’ve ever received. In the 3 hours I wasted, we were offered drinks when we first sat down (never received a refill), took a hour just to receive the sushi we ordered and 2 hours later the chef finally came. The chef was still preparing the food as we were escorted out. I asked to pay for our food and receive a box so my child could eat since we wasted so much time and it was almost 10pm at night, we were told no lol.
   

   Benihana - Farmington Hills, MIResponded 1 day ago

   Dear valued guest, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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6. J

   Jan

   Detroit

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Didn't get seated until 30 minutes after our reservation time. Great food, large portions, great and friendly wait staff. Seemed to be a little understaffed. Very noisy and hard to have a conversation. Overall, it was a fun experience!
   

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7. A

   Arin

   Detroit

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Victor was amazing and very attentive, our waitress was alright we didn’t really see much of her.
   

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8. F

   Faris

   Detroit

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Chef was amazing and cooked the food very well. The waitstaff were always around to give us a refill or give us time to order something else too. Overall 10/10
   

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9. D

   Dawn

   Indiana

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Food was great. Soooooo crowded and loud. We were packed in and could t hear to talk.
   

   Benihana - Farmington Hills, MIResponded 1 day ago

   Thanks for visiting us, Dawn. We're glad to hear you enjoyed the food at Benihana - Farmington Hills, MI. We understand that the atmosphere can get a little noisy and crowded during peak hours. We're working on improving the dining experience. We appreciate your feedback and hope to serve you better in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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10. C

    Celica

    Detroit

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The show our Chef Anders put on was incredible. The kids were in awe and he definitely kept them entertained. We came on Christmas so even with a reservation we weren’t seated until about an hour later. That’s how busy it was. They have a surprising amount of seating at this location though. I’m sure that wouldn’t be an issue on a normal day. Food was of course fresh and delicious! We really enjoyed our Family Christmas outing
    

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