Benihana - Fort Lauderdale, FL

Review summary

1. R

   Renee

   Atlanta Metro

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Made reservations for a birthday dinner. I’ve been to Benihana on numerous occasions but my first time at this location. I think the experience you have and the taste of the food is heavily bases on the chef. Ours was disgruntled for some reason. He did the bare minimum on the tricks and did not sing happy birthday or made mention on it was not pleasant overall. I was going to chalk it up to it being Thanksgiving but the other chefs around us were doing what I’ve always experienced at Benihana. The host and everyone else were friendly so that’s one good thing .
   

   Benihana - Fort Lauderdale, FLResponded today

   Hello Renee! Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent visit didn't meet your expectations. We always strive to provide an enjoyable experience for our guests, and we regret that we missed the mark this time. Your comments regarding the chef's performance have been noted and will be shared with our team for review. We hope you'll give us another chance to impress you on your next visit. Best, Benihana - Fort Lauderdale Management Team
   

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2. N

   Nicola

   Las Vegas

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Lovely food and our chef was amazing. Couldn’t fault him or the food. However, we had to follow up twice for our first round of drinks, and sadly the manager was not very accommodating to a specific dietary request due to recent surgery for a member of my party.
   

   Benihana - Fort Lauderdale, FLResponded 3 days ago

   Thanks for the feedback, Nicola! We're thrilled to hear that you and your party enjoyed the food and found our chef to be amazing. We always aim to accommodate all dietary requests, including the ones we receive after recent surgeries. We're sorry for any inconvenience this may have caused. Your feedback is valuable to us and we'll certainly address this issue. We hope to serve you again soon!
   

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3. C

   Christine

   West Palm Beach

   10 reviews

   vip
   1.0

   10 reviews

   Dined on 22 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We were very disappointed. The restaurant was very smoky inside. Much more than it should have been. Food was decent but I’ve had much better. Service was slow and unprofessional. No soap in ladies bathroom.
   

   Benihana - Fort Lauderdale, FLResponded 5 days ago

   Hi Christine! We're truly sorry to hear about your recent experience at Benihana - Fort Lauderdale. We always strive to provide our guests with an enjoyable and comfortable dining experience, and it's clear that we fell short during your visit. We appreciate your feedback about the smoky atmosphere and slow service, and we assure you that we will address these issues. We're also sorry for the lack of cleanliness in the ladies' restroom. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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4. S

   Shawn

   Fort Lauderdale

   1 review

   vip
   1.0

   1 review

   Dined on 21 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience, rude server, and cook called me names in front of my kids, cause I asked for more garlic butter on my food terrible experience never going back again and saying bad words in front of my children 
   

   Benihana - Fort Lauderdale, FLResponded 7 days ago

   Hey, Shawn! We're really sorry to hear about your experience at Benihana - Fort Lauderdale. It's deeply concerning to hear that you felt disrespected and uncomfortable. We aim to provide a warm and welcoming environment for all our guests, and we apologize if we fell short. We also take your feedback seriously about the quality of our food and service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We're committed to improving and we hope you'll give us another chance to make it right. Thanks for bringing this to our attention. Best, The Management Team
   

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5. L

   Lindsay

   Fort Lauderdale

   3 reviews

   2.0

   3 reviews

   Dined on 19 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   The food is pretty good way too salty and he wouldn’t listen to Chef because of lack of English to not adding any more soy sauce. The service totally sucked. They need busboys. You could hardly get a drink and it got crazy expensive plus the ambience in there feels like you are in a office or a grocery store With the lighting it’s so bad
   

   Benihana - Fort Lauderdale, FLResponded 4 days ago

   Thanks for the review, Lindsay! We're truly sorry to hear about your experience at Benihana - Fort Lauderdale. It's disappointing to hear that our food and service did not meet your expectations. We strive to provide our guests with flavorful dishes and excellent service, and it's clear we missed the mark during your visit. We appreciate your feedback about the saltiness of our food and the need for busboys. We'll definitely take your comments into consideration as we continuously work to improve our guests' experiences. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to show you the high-quality dining and service we're known for.
   

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6. C

   Carl

   Fort Lauderdale

   1 review

   3.0

   1 review

   Dined on 18 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   If you have an event discount coupon make sure to mention it.
   

   Benihana - Fort Lauderdale, FLResponded on 20 November 2024

   Hey, Carl! We're sorry to hear that your experience at Benihana - Fort Lauderdale didn't meet your expectations. We appreciate your feedback on our food and service, and we're always looking to improve. We apologize if we fell short, and we'll definitely take your comment into consideration. Thanks for bringing this to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. - The Management Team
   

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7. C

   Cindy

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Súper fue un momento épico los cocineros de Haití son lo máximo te hacen reír mucho y eso es muy valioso encontrar un lugar que no solo te traga satisfacción a tu paladar si no que te da esa alegría constante fue muy valioso pronto iré de nuevo son lo máximo 👏👏👏
   

   Benihana - Fort Lauderdale, FLResponded on 18 November 2024

   Gracias por tomarte el tiempo de compartir tu experiencia con nosotros, nos alegra mucho saber que hayas disfrutado. Esperamos verte pronto de nuevo!
   

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8. OT

   OpenTable Diner

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Definitely will go back. Food was good atmosphere was good. Absolutely loved that place.
   

   Benihana - Fort Lauderdale, FLResponded on 18 November 2024

   Dear Guest! Thanks for visiting us at Benihana - Fort Lauderdale! We're thrilled to hear that you loved our food, atmosphere, and service. We strive to provide a great experience for all our guests and your kind words are a testament to that. We're looking forward to your next visit and promise to keep up the good work. Thanks again!
   

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9. A

   ALMA

   Miami

   1 review

   1.0

   1 review

   Dined on 16 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful. Had 8:15 reservations and we waited until 9:05pm to get up and finally leave. They had sat another table 20 minutes after we were seated- and they got drinks and service and a chef cooking AFTER us. We asked for a manager who insisted someone was coming. We saw ANOTHER TABLE get seated and served- we were still waiting. At 9:05pm I had enough and walked out, the entire table followed. Paid for drinks- didn’t offer discount for our wait. Extremely rude and unprofessional manager and staff. Never will go back again.
   

   Benihana - Fort Lauderdale, FLResponded on 17 November 2024

   Dear Alma! Thanks for visiting us at Benihana - Fort Lauderdale. We're truly sorry to hear about your disappointing experience. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. We understand how frustrating it can be to wait, especially when you've made a reservation. We also acknowledge the importance of managing service efficiently and we're sorry for any misunderstanding about the wait time. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to provide you with the quality experience you deserve. Best regards, The Management Team
   

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10. l

    luciana

    Fort Lauderdale

    3 reviews

    3.0

    3 reviews

    Dined on 15 November 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    The dinner was ok nothing extraordinary. I must say what ever they do to their salad dressing need to be in all locations.
    

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    Benihana - Fort Lauderdale, FLResponded on 17 November 2024

    Thanks for visiting us, Luciana! We're sorry to hear that you were not satisfied with your dinner at Benihana - Fort Lauderdale. We always strive to provide our guests with exceptional food and service, so we regret falling short during your visit. Your feedback about the salad dressing is noted and we'll certainly look into this matter. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future.
    

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