Benihana - Houston - Downtown, TX

Review summary

1. OT

   OpenTable Diner

   Chicago1 review

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The manger and the server with the cool eyeshadow was amazing had very good energy and always check up on us the food was great we had a very good experience
   

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2. l

   loves2eat

   Houston5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience! My only tip is to not be late. We walked in 7 mins after our reservation time bc of traffic and confusion in the parking garage and were told grumpily that they were about to give away our table! Other than that, everything was perfect!
   

   Benihana - Houston - Downtown, TXResponded 5 days ago

   Dear Guest! We're thrilled to hear that you had a great experience at Benihana - Houston - Downtown, TX! It's wonderful to know that you enjoyed our food and service. We're sorry for the initial confusion regarding your table, but glad that you understood that it was due to circumstances beyond our control. Your feedback is appreciated and we're looking forward to your next visit. Best, The Management Team
   

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3. OT

   OpenTable Diner

   San Antonio3 reviews

   3.0

   Dined on 2 March 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was very decent great job I will be back again
   

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4. M

   Madison

   Houston2 reviews

   4.0

   Dined on 2 March 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Fun experience but not the quality I expected for the price
   

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5. J

   Jarod

   New York City1 review

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lulu was the sweetest server ever and we loved everything about our experience.
   

   Benihana - Houston - Downtown, TXResponded on 4 March 2025

   Hello Jarod, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Houston - Downtown, TX. It's always a pleasure to know that our team's service met your expectations. We're also glad to hear that you loved everything about your visit, from the food to the ambiance. We noticed your rating on value and we appreciate your honesty. We're always looking for ways to improve and your feedback is invaluable to us. We hope to see you again soon! Best Regards, The Management Team
   

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6. P

   Priscilla

   Houston3 reviews

   2.0

   Dined on 26 February 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   The chef was great, it’s been the second time we’ve gone and not received our full 6 courses and been rushed out, to the point I was charged for someone who was not with our groups meal. We were made to wait for drinks to a point we didn’t even want it. I really wanted to like it but ugh. Sadly I think I will take my business elsewhere
   

   Benihana - Houston - Downtown, TXResponded on 7 March 2025

   Hey Priscilla, We're really sorry to hear about your recent experience at Benihana - Houston - Downtown, TX. We always aim to deliver a great experience, and we're disappointed to hear that we didn't meet your expectations this time. We understand that you felt rushed and that you weren't given the full course of your meal. We also apologize if you felt that you were charged for someone else's meal. We strive to provide a balanced experience, and we're sorry we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

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7. OT

   OpenTable Diner

   Houston2 reviews

   4.0

   Dined on 22 February 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   the experience was good but i am not pleased with the fact that i have now visited this location 3 times and umi have requested a certain chef and was not giving that. i didn’t complain or make a big deal but i am a repeat customer and i am always visiting here. i was not happy about this. and not to mention my food was not at all what i wanted. i was told by a manager to come during the week i did that and still was not able to get the chef i requested. i have waited and watched as he walked by to go to a completely different table. they need to do better if i request someone that’s because i know my food will be correct and the food cost too much to not enjoy it.
   

   Benihana - Houston - Downtown, TXResponded on 2 March 2025

   Dear Guest! Thank you for your feedback. We're glad you enjoyed your experience at Benihana - Houston - Downtown, TX. However, we're sorry to hear about your recent visits and the mix-up with the requested chef. We strive to provide the best service and food, and it's clear we missed the mark. Your feedback is invaluable and will be used to improve our service. We hope to provide you with the experience you deserve in the future. Best, The Management Team
   

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8. K

   Kamesha

   Dallas2 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   The floor was greasy as you walk on the tiled portion of the restaurant. Our server was great! Food was standard and a bit salty but satisfied my hibachi craving.
   

   Benihana - Houston - Downtown, TXResponded on 24 February 2025

   Thanks for the feedback, Kamesha! We're glad to hear that you enjoyed our service and the hibachi cuisine at Benihana - Houston - Downtown, TX. We apologize if the floor felt a bit greasy. We strive to provide a clean and comfortable environment for our guests, and we'll certainly look into this issue. We appreciate your understanding and look forward to serving you again soon!
   

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9. D

   Dora

   Houston1 review

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had an extremely long wait at this restaurant. It took an hour just to be seated (even with reservation), and then another hour before the chef even started cooking. The wait time was unacceptable, and the overall experience was frustrating. Definitely not worth the time."
   

   Benihana - Houston - Downtown, TXResponded on 16 February 2025

   Thanks for visiting us, Dora. We're truly sorry to hear about your recent experience at Benihana - Houston - Downtown, TX. We understand how frustrating a long wait can be and we apologize for the inconvenience it caused you. We strive to provide our guests with a seamless dining experience and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the experience you deserve. Best, The Management Team
   

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10. J

    Justin

    Houston1 review

    5.0

    Dined on 15 February 2025

    1. Overall 5
    2. Food 4
    3. Service 3
    4. Ambience 5

    Was okay, on average be ready to spend $120-$250 per two people, was not my favorite restaurant but was great as a date spot
    

    Benihana - Houston - Downtown, TXResponded on 16 February 2025

    Hi Justin, We appreciate you taking the time to share your feedback with us. We're glad to hear that you found our restaurant to be a good spot for a date. We understand that you found our prices to be on the higher side and we're sorry if this affected your overall experience. We're constantly working on improving our services and your feedback is invaluable in this process. We hope to have the opportunity to serve you again and provide a better experience. Thank you once again for your review. Best regards, Benihana - Houston - Downtown, TX Management Team
    

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