Benihana - Houston - Downtown, TX

Review summary

1. D

   Dana

   Houston

   27 reviews

   5.0

   27 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server Tori and chef Betty were top notch! Saw to our every needs
   

   Is this helpful?

   Report
2. M

   Magdi

   Denver

   1 review

   vip
   1.0

   1 review

   Dined on 22 November 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   Service was great. The food was below average to be honest.
   

   Benihana - Houston - Downtown, TXResponded 2 days ago

   Hello, Magdi! Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our service. However, we're truly sorry to hear that our food did not meet your expectations. We strive to provide our guests with top-notch dishes and it seems we missed the mark this time. Your feedback is invaluable and will be taken into consideration as we continually work to improve our offerings. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team at Benihana - Houston - Downtown
   

   1 person found this helpful

   Report
3. B

   Belen

   Denver

   3 reviews

   5.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jerry and Edgar are awesome! This location treats my family so well every time we go there. Food is always on point. Service is fantastic.
   

   Benihana - Houston - Downtown, TXResponded on 19 November 2024

   Hi, Belen! Thank you so much for your kind words! We're thrilled to hear that you and your family have consistently had a great experience at Benihana - Houston - Downtown. It's wonderful to know that you enjoy our food and service. We strive to provide our guests with a memorable dining experience and your feedback is a great motivation for us. We look forward to serving you again soon! Best wishes, The Management Team
   

   Is this helpful?

   Report
4. S

   Shane

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   First time going, good and service was good. Not a bad spot for dinner.
   

   Benihana - Houston - Downtown, TXResponded on 19 November 2024

   Dear Shane! Thanks for the feedback! We're thrilled to hear that you enjoyed your first visit to Benihana - Houston - Downtown. It's great to know that our service met your expectations and you found our spot good for dinner. We strive to provide a memorable experience for all our guests, and your review reaffirms the hard work we put in every day. We look forward to serving you again soon!
   

   Is this helpful?

   Report
5. C

   Cullen

   Houston

   2 reviews

   2.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 2

   Food was great but the ambiance and value is not there.
   

   Benihana - Houston - Downtown, TXResponded on 19 November 2024

   Thanks for visiting us, Cullen! We're glad to hear that you enjoyed our food at Benihana - Houston - Downtown. However, we're sorry to hear that the ambiance and value did not meet your expectations. We always strive to provide the best experience for our guests and your feedback is invaluable in this process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future.
   

   Is this helpful?

   Report
6. B

   Bellenthia

   Houston

   11 reviews

   5.0

   11 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   THE GARAGE PARKING WAS VERY EASY TO ACCESS WE HAD A LOVELY TIME EATING, CHATTING AND CELEBRATING OUR FRIEND'S 60TH BIRTHDAY. OUR WAITRESS RAMSEY AND CHEF EDGAR (??) WERE BOTH VERY GOOD AT WHAT THEY DO. BOTH HAD GREAT DRINK AND FOOD RECOMMENDATIONS FOR US TO EXPLORE. FOR SURE WE WILL BE REFERRING YOUR RESTAURANT TO OTHER FRIENDS OF OURS!!! THEY VALIDATED OUR PARKING TICKET
   

   Benihana - Houston - Downtown, TXResponded on 12 November 2024

   Thanks for visiting us, Bellenthia We're thrilled to hear that you had a lovely time dining, chatting, and celebrating your friend's 60th birthday at Benihana - Houston - Downtown. It's great to know that our team made your experience enjoyable and that you appreciated their service. We're also glad you enjoyed our drink and food recommendations. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to welcoming you back to our restaurant in the future.
   

   Is this helpful?

   Report
7. C

   Charles

   Houston

   25 reviews

   vip
   3.0

   25 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The prices have gone up but the food quality has not improved. It’s an ok meal but it’s getting to the point that it’s not worth the price.
   

   Benihana - Houston - Downtown, TXResponded on 11 November 2024

   Hi Charles! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our service, but we're sorry to hear that our prices and quality didn't meet your expectations this time around. We continuously strive to provide the best experience for our guests, and your feedback is invaluable in this process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better dining experience. Best Regards, The Management Team at Benihana - Houston - Downtown
   

   Is this helpful?

   Report
8. D

   Demetrious

   New Orleans

   10 reviews

   1.0

   10 reviews

   Dined on 8 November 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   Overpriced food with no real showmanship. No big fire displays or effort from the chef. I’ve seen and been to better. I tried this location, 3rd in Texas, and it’s the same at all locations. Sadly, I will not go back to any.
   

   Benihana - Houston - Downtown, TXResponded on 9 November 2024

   Hello Demetrious! We're truly sorry to hear about your disappointing experience at our Houston location. We strive to provide our guests with a memorable dining experience and it seems we fell short during your visit. We appreciate your feedback on the pricing and the showmanship, as it helps us to understand where we can improve. We understand your disappointment and we're sorry that we weren't able to meet your expectations. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll consider giving us another chance to provide you with the experience you expected. Best, The Management Team
   

   Is this helpful?

   Report
9. j

   jay

   Houston

   2 reviews

   3.0

   2 reviews

   Dined on 7 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The cook took forever to come to the table and cook and the food wasn’t the best quality like it usually is
   

   Benihana - Houston - Downtown, TXResponded on 8 November 2024

   Hello Jay! Thanks for visiting us at Benihana - Houston - Downtown. We're sorry to hear that your experience didn't meet your expectations. We strive to provide the best quality food and service, and we apologize if this was not the case during your visit. Your feedback is valuable to us and will be used to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

   Report
10. D

    Dean

    Dallas

    3 reviews

    4.0

    3 reviews

    Dined on 27 October 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Food excellent as always but the service was almost non-existent
    

    Benihana - Houston - Downtown, TXResponded on 29 October 2024

    Hey Dean! We appreciate your feedback and are glad to hear that you enjoyed our food. At Benihana - Houston - Downtown we strive to provide excellent service to all our guests. However, we're sorry to hear that you felt our service was not up to par. We assure you that we are taking your feedback seriously and will work on improving our service. We hope to see you again soon and provide you with the excellent service you've come to expect from us. Best Regards, The Management Team
    

    Is this helpful?

    Report