Benihana - Indianapolis, IN

Review summary

1. B

   Binh

   Chicago

   10 reviews

   4.0

   10 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very few places open on thanksgiving night. Good option with smaller family gathering and not wanting to host. Only negative is slow service with smaller staffing but understandable with thanksgiving holiday
   

   Benihana - Indianapolis, INResponded today

   Hi Binh! Thank you for choosing Benihana - Indianapolis for your family gathering. We understand that the restaurant can get busy during the holiday season, and we appreciate your understanding. We're glad to hear that you found our place suitable for your small family gathering. We also apologize for the slower service during your visit. We strive to provide prompt and efficient service during all times, and we'll work on improving our staffing during the busy times. We hope to welcome you back for your next holiday dinner soon. Best regards, Benihana - Indianapolis Management Team
   

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2. G

   Gene

   Indiana

   24 reviews

   4.0

   24 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was delicious. Server and cook were both very kind and efficient. The exhaust system over the tables were not efficient. Very smokey throughout the restaurant
   

   Benihana - Indianapolis, INResponded today

   Hi Gene! Thank you for taking the time to review us. We're thrilled to hear that you enjoyed our food and found our service to be excellent. We apologize for the inconvenience caused by the exhaust system. We are always looking for ways to improve our guests' experiences and your feedback is invaluable. We hope to see you again soon at Benihana - Indianapolis. Best Regards, The Management Team
   

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3. t

   tishema

   Indiana

   10 reviews

   4.0

   10 reviews

   Dined on 21 November 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 2

   The new manager Eric the one who seems to be so polite is a rude ssa. I wish Rose would come back. Otherwise my cook was amazing and food was great
   

   Benihana - Indianapolis, INResponded 7 days ago

   Thanks for the review, Tishema! We're thrilled to hear you enjoyed your experience at Benihana - Indianapolis. We're glad you found our staff to be polite and our food to be great. We're sorry to hear about your experience with the service. We assure you, it's not our intention to make a negative impact on our customers. We appreciate your feedback and will use it to improve. We hope to see you again soon.
   

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4. N

   Natalie

   Indiana

   1 review

   2.0

   1 review

   Dined on 20 November 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Very slow service. Sat and waited for a chef for over an hour. Food was good once served.
   

   Benihana - Indianapolis, INResponded on 21 November 2024

   Dear Natalie! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Indianapolis didn't meet your expectations. We strive to provide excellent service and delicious food, and it's clear we fell short during your visit. We appreciate your patience and understand how frustrating it can be to wait for service. We'll definitely take your comments into consideration as we continually work to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience.
   

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5. A

   Angie

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Felt very overpriced. Got our order wrong a few times and then charged incorrectly. Disappointed for what we paid.
   

   Benihana - Indianapolis, INResponded on 19 November 2024

   Hi, Angie! We're really sorry to hear about your disappointing experience at Benihana - Indianapolis. We pride ourselves on delivering excellent service and it seems we missed the mark during your visit. We're sorry for the confusion about the order and the billing issue as well. We appreciate your feedback as it helps us to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to show you the high-quality service and food that we're known for. Best, The Management Team
   

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6. S

   Stacy

   Indiana

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I absolutely love the seafood and ginger dipping sauce. I always buy a pint of the salad dressing and ginger sauce!
   

   Benihana - Indianapolis, INResponded on 17 November 2024

   Hello Stacy! Thanks for the review! We're thrilled to hear that you enjoy our ginger dipping sauce and seafood. Your kind words about our salad dressing and ginger sauce have made our day! We're always striving to provide the best value possible, so we appreciate your feedback on this. We hope to see you again soon at Benihana - Indianapolis.
   

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7. L

   Lisa

   Tallahassee

   1 review

   1.0

   1 review

   Dined on 10 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited over an hour after our reservation and our entire dining experience took forever.
   

   Benihana - Indianapolis, INResponded 5 days ago

   Dear Lisa! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Indianapolis. It's our aim to provide our guests with prompt service and it's clear we fell short this time. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We are taking your feedback seriously and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to make your dining experience better.
   

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8. Y

   Yasmin

   Chicago

   1 review

   3.0

   1 review

   Dined on 9 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   I missed my concert due to very delayed service. The waitress did not bring our drinks. The other people at the table were brought their drinks when we had already paid and were about to leave
   

   Benihana - Indianapolis, INResponded on 11 November 2024

   Thanks for the feedback, Yasmin! We're sorry to hear about your experience at Benihana - Indianapolis. It's very disappointing to hear about the service issues you faced. We understand how frustrating it can be to miss a show due to our service, and we apologize for any inconvenience caused. We're taking your feedback seriously and will address this issue to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your dining experience better. Thanks again for your patience.
   

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9. S

   Shenaa

   Indiana

   1 review

   1.0

   1 review

   Dined on 6 November 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   I made an 8:30pm reservation and we were not seated until 9:30pm. I had my two year old niece with me and she was getting antsy and when the server brought out drinks he gave my niece her milk last even though everyone could clearly hear her asking for milk. Just not very good customer service l, which is not my usual experience. The server wasn’t very into it and it just was a very disappointing experience.
   

   Benihana - Indianapolis, INResponded on 7 November 2024

   Hey Shenaa! Thanks for the feedback. We're sorry to hear about your recent experience at Benihana - Indianapolis. It's disappointing to hear that the service didn't meet your expectations, especially with the timing of your reservation and the mix-up with the milk. We strive to provide excellent customer service and it's clear we missed the mark during your visit. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your honesty and hope you'll give us another chance to make it right. Best regards, The Management Team
   

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10. D

    Dana

    Indiana

    3 reviews

    5.0

    3 reviews

    Dined on 29 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our chef was great. I have been coming for years he is one of best Name may have been Ronaldo anyway, good time.
    

    Benihana - Indianapolis, INResponded on 31 October 2024

    Dear Dana! Thanks for the review! We're thrilled to hear that you've enjoyed your experiences at Benihana - Indianapolis. It's fantastic to know that our chef made a lasting impression on you. We appreciate your continued patronage and look forward to serving you again soon. Thanks again for your feedback!
    

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