Benihana - Las Colinas, TX

Review summary

1. C

   Crystal

   Dallas1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   I have been a loyal customer of this location for years, frequently dining here and supporting the establishment. Recently, I made dinner reservations for my leadership team and also ordered a meal to-go due to my long work hours. Unfortunately, the to-go meal was not properly cooled throughout, which was incredibly disappointing. Given the consistent support I’ve shown to this location, I can't help but feel frustrated by this experience.
   

   Benihana - Las Colinas, TXResponded today

   Dear Crystal, We truly appreciate your loyalty and are deeply sorry for the disappointing experience you had, especially after your continued support. It’s unacceptable that your to-go meal wasn’t properly cooled and that this isn’t the first time this issue has occurred. We also regret that your concerns about your phone haven’t been resolved and that our service quality has fallen short. Your feedback is incredibly important, and we’ll address these issues with our team immediately to ensure improvements are made. Please contact us at [restaurant’s contact information] so we can make this right. Thank you for bringing this to our attention. Best regards,
   

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2. K

   Ken

   Dallas1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana needs better birthday coupon. The coupon should be for any meal time. Just add a lunch coupon and a dinner coupon. Different birthday discount for lunch and dinner. Other than the coupon discrepancy, everything was great.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Hey Ken, Thank you for choosing Benihana - Las Colinas, TX for your birthday celebration and for taking the time to leave us this fantastic review. We're thrilled to hear that you enjoyed your experience with us, from our food to our service. We appreciate your feedback about the birthday coupon and we will definitely take it into consideration as we continuously strive to improve our customers' experiences. We look forward to serving you again soon. Best regards, The Management Team
   

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3. OT

   OpenTable Diner

   Dallas1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   We were told to pay for the other group at our table who had double the amount as than our check. During the entire night we never even got our waters refilled. It was a birthday meal for us and we had the certificate for $30 off the we get each year. The other couple left and we stayed for the birthday song and desert. Eventually the waitress came up to us and she said something was wrong with the check and the other group that left paid $80 and we could pay $85, or just the $80. That amount surprised us, since the 2 of us split an adult meal Habichi Chicken Rice of about $32 and my child had a kids meal of $22. We also ordered fried rice with was $8. No drinks just water. So total $62 plus tax would be around $70. Once the $30 birthday certifiable is subtracted it would be around $40. So being asked to pay $80 and an extra $5 so we can be the same as the other group made no sense. The waitress said she would talk to the manager, which then I thought would fix it. The manager produced a receipt with the other people’s charges on it and wanted us to pay for it. We said that was not our check and we were not going to pay for it. She responded by saying it was already ticketed and can not be changed. We said just make a ticket of our food. She said she could not. We repeated that we are not paying for other people food. We also asked what about the $30,she said it was already on the other people’s charge, and we said that was ours and we are not going to pay for it. During this time the manager keep telling us she was going discount it to be $80. Which made no sense at first, but I realized that the total table was about was $195 so they were trying to get us to pay for half. Apparently they gave the other couple our check and they wanted us to pay amount which was $120, but then they were discounting it. Eventually they gave us the check and discounted it to $40
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Dear Guest! We're really sorry to hear about your experience at Benihana - Las Colinas, TX. We understand your frustration and we deeply regret the misunderstanding about the bill. We strive to provide a seamless dining experience for all our guests and it's clear we fell short this time. We appreciate your patience and understanding and we're looking into this matter to ensure it doesn't happen again. We hope you'll give us another chance to make things right. Best, The Management Team
   

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4. L

   Luka

   Dallas1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   I had dinner with my mother yesterday and we chose to sit at the bar booths. My biggest feedback was our service provided by our Server. - The wine didn’t make it to the table until our entrées were already served to us and that was my 2nd time asking about it. The first time our appetizers had come out and we had a misunderstanding about a “Carafe” vs Glass of wine. So instead I ordered a bottle of Kendall Jackson Chardonnay! The biggest complaint was when she brought it to us she Literally placed the bottle in the middle of the table with two glass and walked away and it wasn’t even chilled. “ I spent $160 for a meal last night for two and try e service didn’t match the price at all.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Hello Luka, We appreciate you taking the time to share your experience at Benihana - Las Colinas, TX. We're glad to hear that you enjoyed the food and found our service satisfactory. We apologize for the wine delay and the misunderstanding about the Carafe. We're always looking to improve and your feedback is invaluable to us. We hope to welcome you back soon for a more positive experience. Best Regards, The Management Team
   

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5. O

   Orlando

   Dallas4 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome experience we really enjoyed ourselves we will be back soon
   

   Benihana - Las Colinas, TXResponded 3 days ago

   Thanks for the feedback, Orlando! We're thrilled to hear that you had an awesome experience at Benihana - Las Colinas, TX. It's wonderful to know that you enjoyed your time with us. We're always striving to provide top-notch food and service, and your comments validate our efforts. We're looking forward to your next visit. Best, The Management Team
   

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6. K

   Kevin

   Tulsa1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience and food. Chef and server was outstanding
   

   Benihana - Las Colinas, TXResponded 4 days ago

   Hello Kevin, We're thrilled to hear that you had a great experience at Benihana - Las Colinas, TX! It's fantastic to know that you enjoyed our food and found our chef and server to be outstanding. We always strive to provide top-notch service and delicious meals to all our guests. Your positive feedback is greatly appreciated. We hope to welcome you back soon for another enjoyable dining experience. Best wishes, The Management Team
   

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7. OT

   OpenTable Diner

   Dallas1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Long wait didn’t have enough chairs for party of 3
   

   Benihana - Las Colinas, TXResponded 4 days ago

   Dear Guest! Thanks for visiting us at Benihana - Las Colinas, TX. We're truly sorry to hear about the long wait you experienced. We understand how frustrating that can be and we apologize for any inconvenience it may have caused. We also appreciate your feedback on the seating arrangement. We're continuously working on improving our services and your feedback is invaluable in that process. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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8. OT

   OpenTable Diner

   Dallas3 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   This Benihana is old and dirty inside. The chef was great at preparing food but didn’t do much of the show or engage with us. We always loved Benihana in the past but won’t be coming back. Very expensive (group of 8)and not have a great time.
   

   Benihana - Las Colinas, TXResponded 4 days ago

   Dear Guest! Thanks for the review. We're really sorry to hear that your recent experience at Benihana - Las Colinas, TX didn't meet your expectations. We understand how important it is to have an enjoyable dining experience and we're disappointed to hear that you found our restaurant to be old and dirty. We also regret that our chef didn't engage with you enough to make your visit memorable. We take all feedback seriously and will use your comments to improve our service and overall experience. We hope you'll reconsider and give us another chance to serve you better. Best regards, Benihana - Las Colinas, TX Management Team
   

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9. KK

   KraigK VIP

   Denver4 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Our chef only spoke to confirm our orders then he never said another word. No fun table tricks or jokes like typical at Benihana.
   

   Benihana - Las Colinas, TXResponded 3 days ago

   Hello Kraig, We're truly sorry to hear about your recent experience at Benihana - Las Colinas, TX. It's disappointing to know that you didn't have the same level of service that we strive to provide. We understand that our team's communication may have fallen short during your visit, and we apologize for this. We appreciate your feedback and will certainly address this issue. We hope you'll give us another chance to provide you with the unique dining experience that Benihana - Las Colinas, TX is known for. Best Regards, The Management Team
   

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10. Y

    YESIKA

    Dallas1 review

    3.0

    Dined on 5 March 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    I think they serve very little for the price. I mean the protein, almost no vegetables, just onion.
    

    Benihana - Las Colinas, TXResponded on 6 March 2025

    Hi YESIKA, We appreciate your feedback and we're sorry to hear that you found our pricing to be high for the portion sizes and lack of vegetables. We're always striving to provide our guests with the best experience possible and your comments will certainly help us improve. We hope to have the opportunity to serve you again and provide you with a more satisfying meal. Best regards, The Management Team at Benihana - Las Colinas, TX
    

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