OT
OpenTable Diner
Dallas1 review
- Overall 1
- Food 4
- Service 1
- Ambience 4
We were told to pay for the other group at our table who had double the amount as than our check.
During the entire night we never even got our waters refilled. It was a birthday meal for us and we had the certificate for $30 off the we get each year. The other couple left and we stayed for the birthday song and desert.
Eventually the waitress came up to us and she said something was wrong with the check and the other group that left paid $80 and we could pay $85, or just the $80. That amount surprised us, since the 2 of us split an adult meal Habichi Chicken Rice of about $32 and my child had a kids meal of $22.
We also ordered fried rice with was $8. No drinks just water.
So total $62 plus tax would be around $70. Once the $30 birthday certifiable is subtracted it would be around $40.
So being asked to pay $80 and an extra $5 so we can be the same as the other group made no sense.
The waitress said she would talk to the manager, which then I thought would fix it. The manager produced a receipt with the other people’s charges on it and wanted us to pay for it.
We said that was not our check and we were not going to pay for it. She responded by saying it was already ticketed and can not be changed. We said just make a ticket of our food. She said she could not. We repeated that we are not paying for other people food. We also asked what about the $30,she said it was already on the other people’s charge, and we said that was ours and we are not going to pay for it. During this time the manager keep telling us she was going discount it to be $80. Which made no sense at first, but I realized that the total table was about was $195 so they were trying to get us to pay for half.
Apparently they gave the other couple our check and they wanted us to pay amount which was $120, but then they were discounting it.
Eventually they gave us the check and discounted it to $40
Benihana - Las Colinas, TXResponded 2 days agoDear Guest!
We're really sorry to hear about your experience at Benihana - Las Colinas, TX. We understand your frustration and we deeply regret the misunderstanding about the bill. We strive to provide a seamless dining experience for all our guests and it's clear we fell short this time. We appreciate your patience and understanding and we're looking into this matter to ensure it doesn't happen again. We hope you'll give us another chance to make things right.
Best,
The Management Team