Benihana - Lombard, IL

Review summary

1. T

   Ted

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been there several times and keep returning based on quality of the food and the performance of the staff. The chef always makes it a fun experience
   

   Is this helpful?

   Report
2. m

   maureen

   Orlando

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Fun lunch - always odd sitting with strangers - but I understand why
   

   Benihana - Lombard, ILResponded today

   Thanks for the feedback, Maureen! We're glad to hear that you had a fun lunch at Benihana - Lombard, IL. We understand that it can get a bit awkward sitting with strangers at times, but we're glad you understand why. We appreciate your understanding and patience, and we're always here to help make your dining experience more comfortable. We hope to see you again soon!
   

   Is this helpful?

   Report
3. J

   Jenny

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was excellent. The chicken wasn’t as perfect as it usually was but everything else was on point.
   

   Is this helpful?

   Report
4. A

   Antoinette

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waiter assistant was excellent bringing our salads and beverages, etc. our cook seemed new did not smile much and was rather sloppy. He needed to clean more as he proceeded. I finished my entire dinner with a slop of sauce and a raw onion sitting in front of my plate
   

   Benihana - Lombard, ILResponded today

   Hello Antoinette, Thank you for taking the time to share your experience at Benihana - Lombard, IL. We're thrilled to hear that you enjoyed our service and food, but we're sorry to hear that there were aspects of your meal that didn't meet your expectations. We take pride in our food quality and it sounds like we missed the mark this time. We appreciate your feedback and we'll certainly use it to improve. We hope to have the opportunity to serve you again and provide a more positive dining experience. Best Regards, The Management Team
   

   Is this helpful?

   Report
5. M

   Mike

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was good was just weird as we got everything separate. We got zucchini and onions by themselves and then the proteins. We looked over at the next table and that chef was doing it all together. We would have preferred that but it was still all very good.
   

   Is this helpful?

   Report
6. N

   Nicole

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We had 6:45 reservations for our daughter’s bday & we weren’t seated until 7:30. Once we were seated we had no service for 10 minutes until someone came and moved us to another table. After we ordered they forgot part of our order. We would honestly never go back again. We were super disappointed and this was our first time there.
   

   Benihana - Lombard, ILResponded 1 day ago

   Thanks for visiting us, Nicole. We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. It's clear that we fell short of our service standards during your visit, and for that, we apologize. We understand how frustrating it can be to wait, especially on a special occasion like your daughter's birthday. We assure you that this is not the standard we strive to maintain. Your feedback is valuable to us and we will ensure that it is used to improve our service. We hope you will give us another chance to make it up to you. Best, The Management Team
   

   Is this helpful?

   Report
7. W

   William

   VIP

   Chicago

   5 reviews

   2.0

   5 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Couldn’t get the bill right after multiple tries—too high by 25%. 30 minute process. Refills on drinks slow. Maybe busy Monday night. Cooking ok but process a bit more forced.
   

   Benihana - Lombard, ILResponded 1 day ago

   Hey William, We're truly sorry to hear about your experience at Benihana - Lombard, IL. We understand that the service and the process of paying your bill were not up to the mark. We also appreciate your feedback regarding the refills on drinks and the speed of the kitchen. We're constantly working on improving our services and your feedback is invaluable. We hope to have another chance to serve you better in the future. Best Regards, The Management Team
   

   Is this helpful?

   Report
8. C

   Cara

   VIP

   Chicago

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Exactly what you may expect from Benihana- the good and the bad.
   

   Benihana - Lombard, ILResponded 2 days ago

   Hey Cara, We're really sorry to hear about your experience. We always strive to provide the best service, so it's disappointing to know we fell short during your visit. We appreciate your feedback and will definitely use it to improve. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
   

   Is this helpful?

   Report
9. H

   Hema

   VIP

   Chicago

   45 reviews

   5.0

   45 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time! Good food and service with a lively environment.
   

   Benihana - Lombard, ILResponded 4 days ago

   Hey Hema, We're absolutely thrilled to hear that you always have a great time at Benihana - Lombard! Your kind words about our food and service are greatly appreciated. We always strive to create a lively environment for our guests and it's wonderful to know that you enjoy our energetic vibe. Thank you for your glowing review and for choosing to dine with us. We look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

   Report
10. A

    Andrea

    Las Vegas

    2 reviews

    2.0

    2 reviews

    Dined 7 days ago

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 3

    Our teppan chef overcooked all the dishes, both vegetables and meats. Furthermore, the Salmon with avocado tartar sauce was not accompanied by sautéed udon noodles.
    

    Benihana - Lombard, ILResponded 6 days ago

    Thanks for the review, Andrea. We're sorry to hear that your experience at Benihana - Lombard didn't meet your expectations. We take your feedback about the teppan dishes and the Salmon with avocado tartar sauce very seriously. It's our aim to provide delicious food and we regret that we missed the mark during your visit. We appreciate your comments and will use them to improve. We hope you'll give us another chance to impress you in the future.
    

    Is this helpful?

    Report