Benihana - Mall of America, MN

Review summary

1. A

   Ayodele

   Minneapolis1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   It was almost like they were doing us the favor letting us dine there. Paid for a 5 course meal and didn’t get two of the added items until I begged and even then the tea was watered down and the scoop of sorbet was a spoonful literally one bite. We didn’t get our white rice until I asked and again, asked, and then it was when we were being given boxes to pack up our just finished cooking food to take it to go. Don’t get me started on beverage service or refills. And then to stand over me and watch me fill out the check/tip! Oh by the way we were celebrating my daughter’s Golden Birthday which I made the reservation for and told them twice again - you guessed it NOTHING! Not even close to worth the money let alone the way we were treated. We should have been paid to dine there.
   

   Benihana - Mall of America, MNResponded today

   Dear Ayodele, We’re deeply sorry to hear about your disappointing experience, especially on such a special occasion like your daughter’s Golden Birthday. The service and food quality you described are unacceptable, and we sincerely apologize for the multiple oversights, including the delayed items, watered-down tea, and lack of acknowledgment for your celebration. Your feedback is incredibly important, and we’ll address these issues with our team to ensure they are corrected immediately. We truly regret that we fell short and hope you’ll give us another chance to provide the exceptional experience you expected. Thank you for bringing this to our attention. Best regards,
   

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2. OT

   OpenTable Diner

   Minneapolis2 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was pretty good, great chef , waiter was not bad at all. But trying to put 9 people at a table, knowing it’s suppose to be 8 persons, so I asked with my party of 7 to buy the seat out , manager said no problem , other two at the table didn’t mind moving which was cool, manager was respectful , but I paid for two seats meaning table of nine. I would like a meal credit sit nine people at one table when other tables were open. One credit Benihana , 8 people to a table not NINE. And then served a lime with a drink advertised as grapefruit on the side & my party of seven didn’t receive ice cream . Sheesh One credit 65$ to an eight hundred dollar bill. # Make it right.
   

   Benihana - Mall of America, MNResponded 2 days ago

   Dear Guest! Thanks for visiting us at Benihana - Mall of America, MN. We're thrilled to hear that you enjoyed our food and the chef's expertise. We apologize for the confusion regarding the seating arrangement and the lack of ice cream for your party. We appreciate your understanding and are working to improve. We hope to welcome you back soon for a better experience.
   

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3. K

   Keli

   Richmond4 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Was just ok. As with most organizations now, it's franchised and feels very corporate. Even though I wrote in my reservation notes we were celebrating my daughter's 16th birthday, zero acknowledgement was made and nothing special was offered whatsoever. How disappointing.
   

   Benihana - Mall of America, MNResponded 3 days ago

   Hello Keli, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Benihana - Mall of America, MN didn't match your expectations. We strive to provide a unique and memorable experience for all our guests, and it seems we fell short during your visit. We appreciate your feedback regarding the communication about your daughter's birthday and we will definitely take this into consideration. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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4. OT

   OpenTable Diner

   Minneapolis1 review

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience nice to bring family dinner and enjoy other events .
   

   Benihana - Mall of America, MNResponded on 3 March 2025

   Dear Guest! Thank you for choosing to dine with us and for taking the time to leave us such a wonderful review. We're thrilled to hear that you and your family had a great experience at Benihana - Mall of America, MN. It's always our pleasure to provide a memorable dining experience for our guests. We look forward to serving you and your family again soon. Best regards, The Management Team
   

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5. E

   Erikamarie

   Minneapolis1 review

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a great time! Food was great! I couldn’t finish my entire selection but they kept us fed throughout!
   

   Benihana - Mall of America, MNResponded on 3 March 2025

   Thanks for the review, Erikamarie! We're thrilled to hear that you had a great time at Benihana - Mall of America, MN. It's wonderful to know that you enjoyed our food and service. We always strive to ensure our customers are well-fed throughout their meal. We appreciate your feedback and look forward to serving you again soon!
   

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6. B

   Brianna

   San Francisco1 review

   1.0

   Dined on 28 February 2025

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 4

   I feel like when you go there you're paying for an experience my experience was all right our person who was cooking the food seems like she was real shy and boring she didn't do all the tricks and stuff like I seen other people do and I ordered two separate meals so I should've got two servings of sides and I only got one and I just feel like I spent way too much money for the experience
   

   Benihana - Mall of America, MNResponded on 2 March 2025

   Hello Brianna, Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We strive to provide an enjoyable dining experience for all our guests, and we regret that we fell short this time. Your comments about the person who cooked your meal are valuable, and we'll certainly look into this. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Mall of America, MN Management Team
   

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7. K

   Kristen

   Minneapolis1 review

   5.0

   Dined on 26 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service our waitress and chef were incredible! The chef put on a great performance and cooked everything perfectly. Would highly recommend and return here.
   

   Benihana - Mall of America, MNResponded on 28 February 2025

   Thanks for the review, Kristen! We're thrilled to hear that you had a wonderful experience at Benihana - Mall of America, MN. It's fantastic to know that our service and chef exceeded your expectations. We're also glad you enjoyed the food. Your high recommendation and return visit mean a lot to us. We look forward to serving you again soon!
   

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8. AM

   AshleyM

   Milwaukee2 reviews

   3.0

   Dined on 24 February 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   While the food was amazing, service was very poor. We were halfway through our meals when we received our drinks and we had to ask for the white rice at the end of the meal for my husband- it was never brought out.
   

   Benihana - Mall of America, MNResponded on 25 February 2025

   Thanks for the review, Ashley. We're thrilled to hear that you enjoyed the food at Benihana - Mall of America, MN. However, we're sorry to hear about your experience with our service. We always strive to provide excellent service to our guests, and we regret that we fell short during your visit. We appreciate your patience and will take your feedback into consideration for improvements. We hope to have the opportunity to serve you again and provide a better experience.
   

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9. D

   Daniel

   Alabama2 reviews

   1.0

   Dined on 23 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The overall experience was not very good. We were delayed an additional 50 minutes past our reservation window when we were told the wait would only be an additional 15-20 minutes. The open table we sat at was served by a chef who gave off vibes that he didn't want to be there. It was incredibly lackluster with no emotion and going through the "motions". Incredibly disappointing considering the meal was $202 outside of the tip for only 3 people ( 2 who orded hibachi steak and one who ordered the roast cut). Will not be going back again.
   

   Benihana - Mall of America, MNResponded on 24 February 2025

   Hey Daniel, We're truly sorry to hear about your disappointing experience at Benihana - Mall of America, MN. We understand how frustrating it can be to wait for a long time, especially when you have a reservation. We apologize for any discomfort you felt and we're disappointed to hear that you didn't enjoy the atmosphere or the food. We always strive to provide a memorable experience for our guests and it's clear we fell short this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance in the future to make it right. Best regards, The Management Team
   

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10. C

    Carlos

    Minneapolis1 review

    4.0

    Dined on 23 February 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    Had a reservation for 8 at 6:00 pm. After checking in, I was told my name would be called. At 6:45 pm, I checked to see how much longer it would be, and I was told my party was already seated. I was added to the end of the line and was told it would be a one-hour wait. After talking to the manager, she was able to add me to the front of the list. We could not figure out how the system showed I was already seated, but she was able to fix the problem. The food and service were great. The chef was very skilled and entertaining. It is a very family-friendly place.
    

    Benihana - Mall of America, MNResponded on 24 February 2025

    Thanks for the review, Carlos! We're thrilled to hear that you enjoyed your experience at Benihana - Mall of America, MN. We strive to provide great food and service, and we're glad to hear that you felt our chef was entertaining and skilled. We apologize for the confusion with your reservation and the longer than expected wait time. We're glad it was resolved quickly and that you enjoyed your overall experience. We look forward to welcoming you back soon!
    

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