Benihana - Mall of America, MN

Review summary

1. M

   Megan

   Hawaii

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Terrible service and surprise 20% service charge at the end. They will say there are signs out describing the fee, but they are not clear to see or in areas that guests can see
   

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2. S

   Sandi

   Minneapolis

   18 reviews

   5.0

   18 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience with friendly staff who were upbeat, friendly and accommodating. Interacted well with the young family at our table as well as me and my spouse.
   

   Benihana - Mall of America, MNResponded 2 days ago

   Thanks for visiting us, Sandi! We're thrilled to hear that you and your spouse had a great experience at Benihana - Mall of America. It's wonderful to know that our team was able to provide a friendly and welcoming environment for all our guests. We appreciate your feedback and look forward to serving you and your family again soon!
   

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3. K

   Kat

   Minneapolis

   8 reviews

   4.0

   8 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Went to a comedy show and decided to have dinner here it was good as usual but pricey.
   

   Benihana - Mall of America, MNResponded 5 days ago

   Hi, Kat! Thank you for choosing to dine with us at Benihana - Mall of America. We're glad to hear that you enjoyed your comedic show experience and found it to be a good dining experience. We understand your concern about the pricing. We strive to provide value in all aspects of our service and pricing is intended to reflect that. We appreciate your feedback and hope to serve you again soon. Best, The Management Team
   

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4. B

   Brent

   Minneapolis

   3 reviews

   1.0

   3 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We went to Benihana to celebrate our daughter’s 23rd birthday and got seated. They gave us menus and we discovered that they suspended the lunch menu until January 1st, 2025. There was also an item not on the “holiday” menu that one of me other daughters and I were going to get and the prices were the same as dinner and part of the reason we were going there for lunch was because it’s cheaper. The six of us told the waitress we were leaving so we got up and walked out. I’m pretty sure they figure people are Christmas shopping at the mall so why not charge more for food. Very disappointing!
   

   Benihana - Mall of America, MNResponded 6 days ago

   Thanks for the feedback. We're truly sorry to hear about your disappointing experience at Benihana - Mall of America. We understand your concerns about the holiday suspension and pricing. We strive to provide a memorable dining experience for all our guests, and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to make it right in the future.
   

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5. W

   Whitney

   Chicago

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   My husband and I came for a celebration for a clear health scan. We came and sat in the bar because my husband has a shrimp allergy we wouldn’t usually pick this spot because of the allergy but because it was my scan and my celebration like a great husband he agreed to come and sit at the bar. We were sat in Jamie’s section. No introduction no name nothing. We expressed our concerns for our shrimp allergy she than said that the kitchen has a hard time separating the shrimp from the steak. It’s hard for me to believe that we are the first people to come in with a food allergy and this seems like a Benihana problem not Jamie’s. So we agreed to cut our losses and get more veggies than meat. We were totally forgotten and the food and drink took forever and we were handed off to another server. Chris was extremely apologetic and over worked he was extremely friendly and a pleasant guy. Also being in the industry and having to work for my tips I feel like there isn’t a whole lot of effort because of the 20% automatic gratuity.
   

   Benihana - Mall of America, MNResponded 6 days ago

   Dear Whitney! Thank you so much for taking the time to share your experience. We’re genuinely sorry to hear about the challenges you faced during your celebration visit, and we completely understand your frustration regarding the shrimp allergy and the service delays. Your health and safety are our top priority, and it’s concerning to hear that your allergy wasn’t properly addressed from the start. We’ll certainly look into this to ensure our team is more proactive and clear in communicating food safety measures. We also appreciate your feedback on the service and will use it to improve our approach to guest interactions. While we're glad Chris was able to make a positive impact, we’ll work to ensure that no guest feels forgotten or neglected, regardless of who’s serving them. Thank you!
   

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6. K

   Katrina

   Austin

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   The chef at our table was a woman and she appeared to be emotionally disturbed by my boyfriend simply saying the waiter made an error with ordering white rice over fried rice. She wanted to confront the situation based on the ticket and proceeded to avoid eye contact with anyone around the table. She decided to serve everyone first and my boyfriend and I last. We were celebrating our birthdays together. Another issue the plate were dirty upon seating and my boyfriend went and grabbed other clean plates nearby. Once we received the ticket, we were charge for an additional bowl of rice. The Hennessy shots weren’t properly communicated about pricing. $38 for two shots when the waiter explained that we’d be charged for one shot with a long pour. I do not ever plan on returning to MOA location due to poor service and a horrible birthday for my boyfriend and I.
   

   Benihana - Mall of America, MNResponded 6 days ago

   Hi, Katrina! We're truly sorry to hear about your recent experience at Benihana - Mall of America. We strive to provide a welcoming and enjoyable environment for all our guests, and it's clear we missed the mark during your visit. We're sorry for the misunderstanding about the white rice and the dirty plate, and we regret any discomfort caused. We also regret to hear about your billing issue. We always aim to provide accurate pricing and service, and we apologize if we fell short this time. Your feedback is valuable to us and we will certainly use it to improve our service. We hope you will reconsider and give us another chance to provide the exceptional experience that we're known for. Best regards, The Management Team
   

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7. L

   Lisa

   Minneapolis

   41 reviews

   5.0

   41 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another fantastic birthday dinner at Benihanas. The service was attentive, food was prepared as ordered, and the location is perfect for holiday shoppers.
   

   Benihana - Mall of America, MNResponded 6 days ago

   Thanks for the feedback, Lisa! We're thrilled to hear that you had another fantastic birthday dinner at Benihana's. We're glad our attentive service and well-prepared food made your special day even more memorable. Your kind words about our location's convenience for holiday shoppers are much appreciated. We look forward to serving you again soon!
   

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8. C

   CHRISTINE

   Minneapolis

   1 review

   5.0

   1 review

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great chef, great server! We had a great time! Food was excellent!!
   

   Benihana - Mall of America, MNResponded on 11 December 2024

   Hello, Christine! Thank you for your fantastic review! We're thrilled to hear that you had a great time at Benihana - Mall of America. It's wonderful to know that you enjoyed our food and found our service to be excellent. We strive to provide our guests with an unforgettable dining experience, and your kind words are a testament to our efforts. We look forward to welcoming you back soon! Best regards, The Management Team
   

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9. R

   Rachel

   Minneapolis

   8 reviews

   4.0

   8 reviews

   Dined on 8 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was excellent! The only reason I am giving a 4 star is because of the price. I will never be able to rationally spend this much money on 1 meal ever again! It's absurd! But soo good!
   

   Benihana - Mall of America, MNResponded on 10 December 2024

   Dear Rachel! Thanks for the feedback! We're thrilled to hear that you enjoyed your meal at Benihana - Mall of America. We strive to provide the best food and service, and it's great to know we hit the mark for you. We understand your concerns regarding the pricing and appreciate your understanding. We're continually working on improving our pricing to ensure every customer receives a great experience. We hope to see you again soon.
   

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10. J

    Jason

    Minneapolis

    1 review

    3.0

    1 review

    Dined on 7 December 2024

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 1

    Super loud. Waiter was awesome. He was busy with other tables. Took a long one time for refills and such. Not his fault. I blame Benihanas for not having more staff. 20% service fee was a joke. After taxes and fees my 35$ meal was almost double the price.
    

    Benihana - Mall of America, MNResponded on 9 December 2024

    Hi, Jason! Thank you for taking the time to share your experience at Benihana - Mall of America. We're glad to hear that you enjoyed the food and found our service to be awesome. We sincerely apologize for the inconvenience you experienced with the wait for refills and the service delay. We understand how frustrating that can be and we're working on improving these areas. We appreciate your feedback and will use it to make necessary improvements. Best, The Management Team
    

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