Benihana - Manhasset, NY

Review summary

1. C

   Connie

   New York State

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We ordered a chicken yakisoba and steak teriyaki. Received the bill and got charged for two steak teriyaki. Pointed out the mistake and the server was always in a rush. Server grabbed the receipt after I paid so I didn't get a chance to go over the bill after. Mentioned that my son has egg allergy, the chef used the same spatula for eggs and my son's food. Not allergy friendly. Came home and had some stomach issues after the food.
   

   Benihana - Manhasset, NYResponded 2 days ago

   Dear Connie! thank you for taking the time to review us. We are really sorry that your experience didn’t meet your expectation and would love another opportunity to provide you with a better experience. You can reach out to us by visiting the “Contact Us” page on our website. Thank you and we look forward to hearing from you.
   

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2. S

   Stephanie

   San Francisco

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana is always a good idea for family or friend time. The Manhasset location is one of my favorites. Great food and service.
   

   Benihana - Manhasset, NYResponded on 18 November 2024

   Dear Stephanie! Thanks for visiting us at Benihana - Manhasset! We're thrilled to hear that we're one of your favorite locations and that you enjoyed our food and service. We understand that there might be some mixed experiences with us, and we appreciate your feedback. We strive to provide the best value for our customers and will take your comments into consideration. We look forward to serving you again soon.
   

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3. J

   Justin

   New York City

   1 review

   5.0

   1 review

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food is ALWAYS delicious here and I will continue to come back. Only very minor gripe, the last few times I came, the chefs were slightly less entertaining. But again, the food was incredible, so really a non-issue. Guess I just got used to the more showey chefs. My only other complaint, and again, a minor one, was we had an 8:30 reservation last night, but didn't see the chef till about 9:30-9:45. I guess they wanted to fill other seats at the table as it wasn't that busy, but my girlfriend teaches remotely and has a 11pm class, so we were more rushed for time than we had anticipated. But food was done quickly and we managed to get out with just enough time for her to get back. Overall, this has been one of my favorite restaurants pretty much my entire life, and still continues to be. I will continue to return whenever I can. Keep it up!
   

   Benihana - Manhasset, NYResponded on 12 November 2024

   Dear Justin! Thanks for visiting us! We're thrilled to hear that you've enjoyed our food and have been a loyal customer for the past 20 years. We're sorry to hear about the delay in seeing the chef and the rushed feeling. We understand that your class was ending and that it was a busy time. We always aim to provide the best service possible, and we're glad that your girlfriend's class was able to get out. We look forward to serving you again soon.
   

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4. J

   Johanne

   New York State

   1 review

   4.0

   1 review

   Dined on 7 November 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   The only downfall was at the end, the bill was paid on a credit card and the tip was being given in cash. Our waiter basically said that wasn’t enough of a tip and stood there and wanted more. It was a party of 5 for a Birthday dinner, I feel $45 dollar tip was enough and she just kept standing there saying that the chef also had to get a tip. I told her that tips are suggested BUT not mandatory. Then all of a sudden she wasn’t understanding what I was saying and stood there with the receipt and kept looking at me . I handed her another $20 so all together I gave a tip of $65. The waiter should be demanding additional tips and going back and forth with a customer especially in front of the guest that was there. Also a fishbowl cocktail was ordered and had 80% of ice and it the actual cocktail and it tasted liked juice with ice. Absolutely no liquor. The waiter said that’s how the make it and for additional liquor would be an extra charge. No accommodation no nothing.
   

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   Benihana - Manhasset, NYResponded on 9 November 2024

   Dear Johanne! Thanks for visiting us at Benihana - Manhasset. We're sorry to hear about your experience. We understand your concerns about the payment and the cocktail. We strive to provide a unique and enjoyable dining experience for all our guests, and we apologize if we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

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5. OT

   OpenTable Diner

   New York State

   2 reviews

   5.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good service the food is amazing Also the chef is very funny
   

   Benihana - Manhasset, NYResponded on 4 November 2024

   Dear Guest! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our service and found our food to be amazing. It's great to know that our chef made you laugh and you found value in your experience at Benihana - Manhasset. We strive to provide a memorable dining experience for all our guests and your feedback lets us know we're on the right track. We look forward to serving you again soon!
   

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6. RL

   RobLisaL

   New York City

   8 reviews

   5.0

   8 reviews

   Dined on 28 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Family birthday dinner! Thee and the other guests we share the table with, were fun and enjoyable to have a meal with !
   

   Benihana - Manhasset, NYResponded on 30 October 2024

   Dear Guest! We're thrilled to hear that you chose Benihana - Manhasset for your family birthday dinner! It's wonderful to know that you and your guests had a fun and enjoyable meal with us. Your kind words mean a lot to us and we're grateful for your high ratings. We always strive to provide a memorable experience for our guests, and it's great to know we hit the mark with you. We look forward to serving you again soon! Best, The Management Team
   

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7. K

   Karen

   New York State

   1 review

   5.0

   1 review

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The filet mignon was tender and delicious. The staff was friendly and efficient. The chef put on a good show. Don't forget dessert I loved the green tea ice cream
   

   Benihana - Manhasset, NYResponded on 27 October 2024

   Hey there, Karen! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our filet mignon and found our staff to be friendly and efficient. We're glad you loved our chef's show and desserts. We strive to provide an excellent dining experience for all our guests, and it sounds like we hit the mark with you. We look forward to welcoming you back to Benihana - Manhasset for more delicious meals and memorable experiences. Best, The Management Team
   

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8. B

   Babz

   New York City

   86 reviews

   vip
   5.0

   86 reviews

   Dined on 24 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always have an enjoyable experience dining in this restaurant. The food is delicious and the atmosphere is upbeat. Our chef and waitress were accommodating and friendly. We had an enjoyable experience celebrating a birthday here. I highly recommend this restaurant.
   

   Benihana - Manhasset, NYResponded on 28 October 2024

   Thanks for visiting us, Babz! We're thrilled to hear that you always have an enjoyable experience dining at Benihana - Manhasset. It's fantastic to know that you enjoy our delicious food and upbeat atmosphere. We're also glad that you had a memorable celebration with us, and we're delighted that you highly recommend us! We look forward to serving you again soon. - The Management Team
   

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9. w

   whuang

   New York City

   12 reviews

   4.0

   12 reviews

   Dined on 20 October 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   You know what you're getting here. Overpriced not so great food but you go cause you have kids and they like fire and you don't want to cook, or it's their birthday
   

   Benihana - Manhasset, NYResponded on 28 October 2024

   Hey Whuang! Thank you for taking the time to share your experience at Benihana - Manhasset. We're glad to hear that you and your kids enjoyed our food and service. We understand that dining with kids can sometimes be a challenge, especially when it comes to preparing a special meal. We're sorry if you felt that our pricing did not meet your expectations. We strive to provide the best value to our guests, and your feedback helps us improve. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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10. J

    Josi

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on 19 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Heris our chef was amazing! Service was great. Staff was welcoming.
    

    Benihana - Manhasset, NYResponded on 22 October 2024

    Dear Josi! Thanks for the review! We're thrilled to hear that you had a great experience with your chef at Benihana - Manhasset. It's wonderful to know that our service and staff made your visit pleasant. We strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to serving you again soon!
    

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