Benihana - Maple Grove, MN

Review summary

1. K

   Kendra

   Minneapolis

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   It’s was ok. Food was cooked a bit slow, the show wasn’t really exciting, non of my kids were engaged. I think the guy was new, I understand everyone has to start somewhere, just wish it wasn’t with us. For the amount of money we spent, we are pretty disappointed. Server was great.
   

   Benihana - Maple Grove, MNResponded 2 days ago

   Thanks for the feedback, Kendra! We're sorry to hear that your experience at Benihana - Maple Grove didn't meet your expectations. We're always aiming for excitement and engagement with our guests, and it sounds like we missed the mark during your visit. We also appreciate your understanding regarding the start-up process. We hope to have the chance to welcome you back for a better experience.
   

   Is this helpful?

   Report
2. D

   DaNelle

   Minneapolis

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a party of nine, and everyone enjoyed themselves. The staff were friendly, funny, and on top of things! Food was great, over all a wonderful experience.
   

   Benihana - Maple Grove, MNResponded 3 days ago

   Hey DaNelle! Thanks for the review! We're thrilled to hear that you and your party had a wonderful time at Benihana - Maple Grove. It's great to know that our friendly staff, humorous demeanor, and attentive service made your evening special. We're also glad you enjoyed our food. We look forward to serving you again soon. - The Management Team
   

   Is this helpful?

   Report
3. J

   Jerome

   Minneapolis

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was awesome made it kid friendly with some practical jokes and and some awesome food definitely going to make a return trip
   

   Benihana - Maple Grove, MNResponded on 2 December 2024

   Dear Jerome, thank you for your wonderful review! We're thrilled to hear that you enjoyed great service and delicious food at our restaurant. We'll be sure to pass along your compliments to our chef.
   

   Is this helpful?

   Report
4. M

   Megan

   Minneapolis

   1 review

   3.0

   1 review

   Dined on 28 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The chef made the wrong steak for the combo Didn’t realize it while we were there to say something but definitely wasn’t the teriyaki it was supposed to have been
   

   Benihana - Maple Grove, MNResponded on 30 November 2024

   Hi, Megan! Thank you for taking the time to share your feedback. We're sorry to hear that the steak was not made according to our standard. We always aim for perfection and it's disappointing to hear that we missed the mark. Your comments have been noted and will be shared with our culinary team for improvements. We're glad to hear that you found our service satisfactory. We hope to have the opportunity to serve you again and exceed your expectations. Best regards, Benihana - Maple Grove Management Team
   

   Is this helpful?

   Report
5. t

   tim

   Minneapolis

   4 reviews

   4.0

   4 reviews

   Dined on 25 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   had a great time, food was great, service was very good, will return again
   

   Benihana - Maple Grove, MNResponded on 28 November 2024

   Thanks for the review, Tim! We're thrilled to hear that you had a great time at Benihana - Maple Grove. It's wonderful to know that you enjoyed our food and service. We're always striving to provide the best experience for our guests, and your feedback is invaluable. We hope to see you again soon!
   

   Is this helpful?

   Report
6. J

   Jeanne

   Minneapolis

   17 reviews

   5.0

   17 reviews

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice place for a more special dinner. The food always turns out good and it’s entertaining to watch.
   

   Benihana - Maple Grove, MNResponded on 23 November 2024

   Thanks for the feedback, Jeanne! We're thrilled to hear that you enjoyed your dinner at Benihana - Maple Grove. It's great to know that our food made a positive impression and that you had a fun time watching us serve it. We appreciate your kind words and look forward to serving you again soon.
   

   Is this helpful?

   Report
7. S

   Sheri

   Minneapolis

   66 reviews

   vip
   4.0

   66 reviews

   Dined on 20 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We go to Benihana a couple times a year and always enjoy it. The “show” is entertaining and the food is tasty.
   

   • 

   Benihana - Maple Grove, MNResponded on 22 November 2024

   Thanks for the feedback, Sheri! We're thrilled to hear that you always enjoy your visits to Benihana - Maple Grove. It's wonderful to know that our entertaining show and tasty food continue to impress you. We strive to provide the best dining experience for our guests and your feedback is greatly appreciated. We look forward to your next visit!
   

   Is this helpful?

   Report
8. B

   Brandy

   Minneapolis

   1 review

   5.0

   1 review

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and food was amazing! We had a great time. I love this restaurant everytime we go!
   

   Benihana - Maple Grove, MNResponded on 14 November 2024

   Hey, Brandy! Thank you for taking the time to leave such a wonderful review! We're overjoyed to hear that you had a great time dining with us and that you loved our food and service. We strive to provide our guests with an amazing dining experience at Benihana - Maple Grove. Your kind words mean a lot to us. We look forward to serving you again soon!
   

   Is this helpful?

   Report
9. H

   Heather

   Cincinnati

   3 reviews

   vip
   2.0

   3 reviews

   Dined on 12 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   We had a reservation booked for several weeks and still had to wait 40 minutes to get seated. Pretty disappointed in this.
   

   Benihana - Maple Grove, MNResponded on 14 November 2024

   Thanks for the feedback, Heather! We're truly sorry to hear about your experience at Benihana - Maple Grove. It's not the standard we strive to provide. We understand how frustrating it can be to wait, especially when you have a reservation. We appreciate your patience and understanding. Your feedback is crucial in helping us improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to serve you better in the future. Best Regards, The Management Team
   

   Is this helpful?

   Report
10. J

    Juanita

    Minneapolis

    2 reviews

    2.0

    2 reviews

    Dined on 11 November 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 2

    The food was very flavorless. We ordered from the chef and from the kitchen. Sushi was delicious.
    

    Benihana - Maple Grove, MNResponded on 14 November 2024

    Dear Juanita! Thanks for visiting us at Benihana - Maple Grove. We're sorry to hear that your dining experience didn't meet your expectations. We take pride in our food and it's disappointing to hear that it was flavorless. We're glad you enjoyed our sushi, but we understand that the overall experience was lacking. We appreciate your feedback and will use it to improve our offerings. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you. Best regards, The Management Team
    

    Is this helpful?

    Report