Benihana - Maple Grove, MN

Review summary

1. M

   Maria

   VIP

   Minneapolis

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server Rynie and Chef Jaxon were 5/5. Food was great and we enjoyed the show. However, when we received the bill I was very surprised to see a service charge of $24.80 added to our total on our check for 2 people. Rynie explained it's a charge in which the chef and servers get a portion. She let me know that it's posted up front but to that I'd argue it's very easy to miss when you're waiting in a lobby with 15 other ppl. At that point I had already given the chef a cash tip & set aside a tip for her too so it was very disappointing to see that surprise. Additionally, the service charge nearly washed out the birthday reward and now I'm reconsidering my annual birthday date with my father to Benihana next week. Seems like we can go elsewhere. Somewhere there is no surprise charges and we can tip in cash as we and most servers prefer.
   

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2. J

   Jeff

   Minneapolis

   19 reviews

   5.0

   19 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had an very entertaining and funny chef. Prepared the food much better than previous experiences.
   

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3. R

   Ron

   Minneapolis

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is excellent, followed by a great environment
   

   Benihana - Maple Grove, MNResponded 1 day ago

   Hello Ron! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and the overall environment at Benihana - Maple Grove. We strive to provide an excellent dining experience for all our guests and your kind words truly mean a lot to us. We look forward to welcoming you back soon for another great meal! Best regards, The Management Team
   

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4. J

   Jeremy

   Minneapolis

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was super fun for the entire family. Celebrated early Christmas and the staff was very engaging.
   

   Benihana - Maple Grove, MNResponded 2 days ago

   Hey, Jeremy! Thank you so much for choosing Benihana - Maple Grove for such a special occasion! We're thrilled to hear that you and your family had a fun time celebrating early Christmas with us. It's always our pleasure to engage our team and provide a memorable experience for our guests. We're glad to know you had a great time and we look forward to serving you again soon! Best, The Management Team
   

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5. A

   Amy

   Minneapolis

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best time! So fun! Hector and Cheryl were great and made our event memorable. A great way to commemorate a special occasion. Food was very good, and so much! Thanks for such a fun experience.
   

   Benihana - Maple Grove, MNResponded 3 days ago

   Thanks for the review, Amy! We're thrilled to hear that you and your guests had a fun and memorable time at Benihana - Maple Grove. It's great to know that our food and service met your expectations. We always strive to make special occasions memorable and we're glad we could contribute to your celebration. Looking forward to welcoming you back soon!
   

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6. G

   Greg

   Minneapolis

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   I haven't been to a Benihana in years. I was expecting an experience. A show of sorts that culminated in really good food. What I got was a chef who fumbled every trick. Who prepared the food exactly as he was trained. The problem is that the food, and preparation just isn't that good. When the bill came it was nearly double what I was expecting. They included a service fee of nearly $60. When I asked if that was the tip I was told no. The tip was not included. But I cannot tip using my card. Any tip would have to be in cash. So on top of disappointing me with the food and service, they managed to embarrass me by making it impossible to tip my server.
   

   Benihana - Maple Grove, MNResponded 3 days ago

   Hey Greg! Thanks for visiting us at Benihana - Maple Grove. We're truly sorry to hear about your disappointing experience. We pride ourselves on delivering the best food and service to our customers, and it's clear we fell short during your visit. We understand your concerns about the service fee and the issue with tipping. We'll certainly take your feedback into account as we strive to improve. We hope you'll give us another chance to impress you in the future.
   

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7. K

   Kendra

   Minneapolis

   1 review

   3.0

   1 review

   Dined on 8 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   It’s was ok. Food was cooked a bit slow, the show wasn’t really exciting, non of my kids were engaged. I think the guy was new, I understand everyone has to start somewhere, just wish it wasn’t with us. For the amount of money we spent, we are pretty disappointed. Server was great.
   

   Benihana - Maple Grove, MNResponded on 10 December 2024

   Thanks for the feedback, Kendra! We're sorry to hear that your experience at Benihana - Maple Grove didn't meet your expectations. We're always aiming for excitement and engagement with our guests, and it sounds like we missed the mark during your visit. We also appreciate your understanding regarding the start-up process. We hope to have the chance to welcome you back for a better experience.
   

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8. D

   DaNelle

   Minneapolis

   1 review

   4.0

   1 review

   Dined on 6 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a party of nine, and everyone enjoyed themselves. The staff were friendly, funny, and on top of things! Food was great, over all a wonderful experience.
   

   Benihana - Maple Grove, MNResponded on 9 December 2024

   Hey DaNelle! Thanks for the review! We're thrilled to hear that you and your party had a wonderful time at Benihana - Maple Grove. It's great to know that our friendly staff, humorous demeanor, and attentive service made your evening special. We're also glad you enjoyed our food. We look forward to serving you again soon. - The Management Team
   

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9. J

   Jerome

   Minneapolis

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was awesome made it kid friendly with some practical jokes and and some awesome food definitely going to make a return trip
   

   Benihana - Maple Grove, MNResponded on 2 December 2024

   Dear Jerome, thank you for your wonderful review! We're thrilled to hear that you enjoyed great service and delicious food at our restaurant. We'll be sure to pass along your compliments to our chef.
   

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10. M

    Megan

    Minneapolis

    1 review

    3.0

    1 review

    Dined on 28 November 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    The chef made the wrong steak for the combo Didn’t realize it while we were there to say something but definitely wasn’t the teriyaki it was supposed to have been
    

    Benihana - Maple Grove, MNResponded on 30 November 2024

    Hi, Megan! Thank you for taking the time to share your feedback. We're sorry to hear that the steak was not made according to our standard. We always aim for perfection and it's disappointing to hear that we missed the mark. Your comments have been noted and will be shared with our culinary team for improvements. We're glad to hear that you found our service satisfactory. We hope to have the opportunity to serve you again and exceed your expectations. Best regards, Benihana - Maple Grove Management Team
    

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