Benihana - Memphis, TN

Review summary

1. W

   Wilson

   VIP

   Memphis

   11 reviews

   1.0

   11 reviews

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Well, after several years and previous disappointing experiences, we went back. Stunningly, flagrantly, unapologetically incompetent. Our reservation was for 6:30 PM. Not seated until after 7:30 PM. Three groups of eight with reservations, walked out, enraged at waiting for their reservations, as we waited for our own. Our first touch of food was not until after 8:00 PM. 25 minutes from ordering drinks until the first drink arrived, we ordered a bottle of sake, which one would think required only retrieving the bottle from a refrigerator and bringing it out with glasses. But instead our server couldn’t figure out which bottle of the only five varieties they offer we had ordered, so after 20 minutes another person came out to ask us if we had ordered a different bottle which we had not, and which they were out of. Our boys who ordered bottled sodas received their orders after 30 minutes. One bright spot: our chef was wonderful. Was there an apology? Was there a complimentary item? No. Our waitress overcharged us by $24. After learning that she had overcharged us, did she apologize? No. I do love hibachi, but it will be very, very difficult for me to return. 
   

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2. C

   Charley

   Memphis

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The wait time was ridiculous as well as the amount of time we had to wait for our waitress to come back to refill drinks. Up charges not being discussed with us while placing our order, just making it sound like it comes with our meal. There was nothing special about the food being prepared in front of us, normally it’s like watching a show and it was very lackluster. There was no special egg fun, or anything with onions and trains or volcanos like most chefs do. Just an overall disappointing and overpriced experience and we won’t be back.
   

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3. J

   Jynai

   Atlanta

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very upsetting experience. Our reservation was at 3:30 , when we got there (at 3:15) we checked in & the host let us know we were going to have to wait. They didn’t come and get us until 3:55.. when we sat down no one even came to the table to get drink orders until about 4:17.. no one spoke up us or anything. There was a party that had been sitting there for an hour and they said they hadn’t been served yet either. Very bad experience & I won’t be back! If you have this same experience you should try STIX IN COLLIERVILLE AT THE CARRIAGE CROSSING MALL!!
   

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4. B

   Brandy

   Nashville

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The wait time was longer than expected but it was a great experience
   

   Benihana - Memphis, TNResponded 1 day ago

   Hi Brandy, We're glad to hear that you enjoyed your experience at Benihana - Memphis, TN. However, we're sorry to hear that the wait time was longer than expected. We strive to provide the best service to our guests and we appreciate your patience. We're happy that you found our food to be great value. Your feedback is valuable to us and we'll certainly take it into consideration for future improvements. We hope to see you again soon. Best, The Management Team
   

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5. K

   Karen

   Memphis

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our Chef was very good, but our server was horrible. She didn’t come back to the table and check to see if anyone needed anything, so everyone’s glasses were empty and we all needed refills. She wasn’t going to bring the green tea and dessert that comes with the hibachi meals until we asked for it and then she said do you really want it? This was our first time at Benihana’s, and it was our last.
   

   Benihana - Memphis, TNResponded today

   Hello Karen, We're truly sorry to hear about your recent experience at Benihana - Memphis, TN. It's disappointing to know that the service you received did not meet our usual standards. We understand how important it is to have attentive and prompt service, especially when enjoying our delicious hibachi meals. We appreciate your feedback and will certainly address this issue with our team. We hope you'll give us another chance to provide you with the high-quality service you deserve. Best regards, The Management Team
   

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6. M

   Misty

   Memphis

   1 review

   1.0

   1 review

   Dined on 9 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was the worst experience I have ever had at a restaurant. We were seated, waiting 15 minutes just to order drinks (placed our food order at the same time) after another 15 minutes still hadn’t received our waters or adult drinks. The table behind us were seated around 10 minutes after us,, same waitress but these people happened to be Caucasian, they had waters, adult drinks and appetizers. …. After another 5 minutes and our waitress again walking past us to deliver something to their table, my husband and I got up and informed our waitress we were leaving and to cable our order. I was extremely disappointed because this was my first time at Benihana and I’ve been wanting to try it for years. Based on this experience I probably won’t ever get the chance to taste the food. In my opinion I wouldn’t recommend this restaurant to anyone
   

   Benihana - Memphis, TNResponded 7 days ago

   Hello Misty, We're truly sorry to hear about your disappointing experience at Benihana - Memphis, TN. It's clear from your review that we did not meet your expectations and for that, we sincerely apologize. We strive to provide our guests with a smooth and enjoyable dining experience and it's clear we fell short during your visit. We appreciate your feedback and will definitely use it to improve our service. We hope you'll consider giving us another chance to provide the quality experience you were looking forward to. Best regards, Benihana - Memphis, TN Management Team
   

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7. T

   Tammy

   VIP

   Nashville

   9 reviews

   5.0

   9 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lauren and Gustavo did the most wonderful job taking care of everything we needed
   

   Benihana - Memphis, TNResponded 7 days ago

   Thanks for the review, Tammy! We're thrilled to hear that you and your family had a wonderful experience at Benihana - Memphis, TN. It's great to know that our team was able to provide you with excellent service. We always aim to go above and beyond for our guests, and your kind words are a testament to that. We look forward to welcoming you back soon!
   

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8. T

   Tracie

   Memphis

   1 review

   5.0

   1 review

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for a fun Saturday out date. Had a great time! Everything was lovely. Great food and atmosphere!
   

   Benihana - Memphis, TNResponded 7 days ago

   Thanks for the review, Tracie! We're thrilled to hear that you had a great time at Benihana - Memphis, TN! It's wonderful to know that you enjoyed our food and atmosphere. We strive to create a memorable dining experience for our guests, and your feedback lets us know we're on the right track. We look forward to welcoming you back for another fun out date soon!
   

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9. C

   Cortney

   VIP

   Memphis

   2 reviews

   5.0

   2 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience at Benihana was excellent! The server was attentive and our chef was entertaining!! Everyone went above and beyond! We will definitely be dining again soon.
   

   Benihana - Memphis, TNResponded on 9 February 2025

   Thanks for the feedback, Cortney! We're thrilled to hear that you had an excellent experience at Benihana - Memphis, TN. It's great to know that our team was attentive and our chef was entertaining. We're glad everyone went above and beyond for you and that you had a memorable visit. We look forward to welcoming you back soon!
   

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10. K

    Kenny

    Memphis

    2 reviews

    1.0

    2 reviews

    Dined on 4 February 2025

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1

    Had reservation at 6:45 for my daughter's birthday. They sat us down at 645...however, the cook did not show up to the table until 8:30. Why have a reservation for 645 if you are not going to serve someone until 830? The staff and management team had no idea what they were doing and continued to walk around unorganized. Truly expected more from this type of establishment.
    

    Benihana - Memphis, TNResponded on 5 February 2025

    Hello Kenny, We're truly sorry to hear about your recent experience at Benihana - Memphis, TN. It's clear that we fell short in providing the prompt service we strive for. We understand how frustrating it must have been to wait for such a long time without any service. Your feedback is invaluable and we assure you that we will do our best to improve our service. We hope to have the opportunity to serve you better in the future. Best, The Management Team
    

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