Benihana - Memphis, TN

Review summary

1. R

   Ryan

   Memphis

   13 reviews

   1.0

   13 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   This restaurant deserves a negative rating. The service was terrible and there was no sense of urgency. We had an 8:30 PM reservation and arrived early, but still had to wait for our last member who was late. We were seated at 8:35 PM and had to wait an hour and 15 minutes just to order. The manager didn’t seem to understand the issue when we raised our concerns. It was past 10:00 PM and still waiting without even seeing the chef. Another table mentioned they had been here for 3 hours! We finally finished our meal and left at 11:15 PM. The food and chef were commendable; however, the service was a complete disaster. Despite receiving a 15% discount for the extended wait, it couldn't undo the frustration we experienced. We have been loyal customers of Benihana for years, celebrating birthdays and special occasions, but after this experience, we will not be returning to any location. It's truly disappointing to see such a decline in service.
   

   Benihana - Memphis, TNResponded 1 day ago

   Hi Ryan, We're truly sorry to hear about your recent experience at Benihana - Memphis, TN. We strive to provide excellent service to all our guests and it's clear that we fell short during your visit. We understand how frustrating it can be to wait, especially when you have a reservation. We also apologize for the lack of urgency you experienced. We assure you that your feedback has been noted and will be addressed with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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2. J

   John

   Houston

   10 reviews

   1.0

   10 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   This was the absolute worst Benihana's experience i have ever had. We had a 6:45 reservation. Finally sat at 7:20. Server showed up for the first time at 7:40. Drinks ordered. Drinks served at 8:10. Chef arrives at 9. Order is wrong. Food served at 9:20 in waves. Entree served finally at 9:40 by which time the rice and veggies (zucchini and onions) are stone cold. Cashed out at 10:10. Nearly 3 and a half hours for crap food and crap service. My advise, DO NOT GO HERE!
   

   Benihana - Memphis, TNResponded 1 day ago

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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3. A

   Alex

   Memphis

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   El lugar es muy bonito una experiencia realmente increíble para la familia y mi niña la atención del chef fue increíble hizo pasar una noche agradable a mi familia y sus asistentes también por otro lado el aseo del baño de hombre le faltó atención por último el descuido de algo simple como traer ketchup para mi niña que nunca llegó le cambió su experiencia final
   

   Benihana - Memphis, TNResponded 1 day ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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4. M

   Michael

   Salt Lake City

   14 reviews

   1.0

   14 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   In almost all respects, this was a disappointing experience. The food was badly overcooked, leading us to believe that our order had been left on the grill for far too long. The meats were tough and dry, the rice was overdone. Only the vegetables were savory. The service was good, so we blame the kitchen. We hoped for better.
   

   Benihana - Memphis, TNResponded 1 day ago

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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5. p

   porsche

   Tulsa

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience waited 2 and half hours for a “chef”. They did not really care to entertain just cook the food and go as he was extremely busy which we felt bad for him. He told us he barely makes any money and had only 4 chefs for the whole place.
   

   Benihana - Memphis, TNResponded 1 day ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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6. A

   Allan

   Memphis

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our family Christmas 🎄 was thoroughly enjoyable at Benihana’s ! Every aspect was pleasant and the food was exceptionally delicious!
   

   Benihana - Memphis, TNResponded 1 day ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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7. A

   Alvin

   Memphis

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I usually love eating at Benihana. This time the food was lacking. No sauces for the vegetables or meat. No soy sauce at the table. The chef was ok not as entertaining as usual. I ordered salmon with avocado tarter sauce. The chef didn't have the sauce, he first said they didn't have any. He left and brought it back.. The salmon was dry and I also ordered steamed rice but didn't get it until I was almost done eating.
   

   Benihana - Memphis, TNResponded 1 day ago

   Dear valued guest, we’re sorry that your recent visit did not meet your expectations. Your feedback is important to us, and we would like to understand more about your experience. Please reach out to us by visiting our “Contact Us” page on our website.
   

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8. A

   April

   New York City

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reservations for 12:30, go there early and was seated around 12:05. Did not have a chef come over until 1:15. Ordered an appetizer that came after the chef started cooking the food. Was charged for items we didn’t ordered, and then the manager had a bad attitude like he was mad that he had to work that day. 0/10 recommend.
   

   Benihana - Memphis, TNResponded 1 day ago

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
   

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9. L

   Linda

   Memphis

   7 reviews

   4.0

   7 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server, Kaylia, and our hibachi chef took great care of us and were friendly and professional. It was Christmas Eve and I know they were exhausted, but you would never have known it.
   

   Benihana - Memphis, TNResponded 6 days ago

   Thanks for the feedback, Linda! We're thrilled to hear that you had a great experience with our team at Benihana - Memphis, TN. We always aim to provide friendly and professional service, and it's wonderful to hear that you felt that way. We understand that it was Christmas Eve and we're glad we could make it a memorable one for you. We noticed that you rated our value a bit lower and we appreciate your honesty. We're always striving to improve. We hope to see you again soon!
   

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10. M

    Misty

    Memphis

    1 review

    3.0

    1 review

    Dined 7 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Food was good, but the waiting for the chef to start cooking was way too long. 1.5 hours sitting at the table before the chef even started cooking the meal.
    

    Benihana - Memphis, TNResponded 6 days ago

    Thanks for visiting us, Misty. We're glad to hear that you enjoyed the food at Benihana - Memphis, TN. However, we're sorry to hear about your wait time for the chef. We aim to provide quick and efficient service to all our guests, and we apologize for falling short in this instance. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon and provide a more positive experience.
    

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