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Steak And Lobster Xpx - Benihana - Memphis, TN, Memphis, TN

Benihana - Memphis, TN

4.0
4
2776 Reviews
$30 and under
Japanese

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2 people
22:30
Booked 38 times today
  • Good for groups
  • Good for special occasions
  • Fancy
Welcome to Benihana, a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail.

Order delivery or takeout

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    Japanese
  • Hours of Operation
    Mon–Thu, Sun 11:00–22:00 Fri, Sat 11:00–23:00
  • Phone number
    (901) 767-8980
  • Payment Options
    AMEX, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
  • Dress code
    Smart Casual
  • Catering
    Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/
  • Area
    Memphis
  • Cross Street
    Hilton
  • Parking details
    Private Lot
  • Additional
    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Non-Smoking, Vegan, Wine

What 2,776 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.0
4 based on recent ratings
  • 4.2Food
  • 4.1Service
  • 4Ambience
  • 3.7Value

NoiseModerate

Loved For

  • Memphis

    Great for brunch

  • Memphis

    Good for groups

  • Memphis

    Healthy

  • Memphis

    Lively

  • Memphis

    Great for brunch

  • Memphis

    Good for groups

  • Memphis

    Healthy

  • Memphis

    Lively

Review summary

AI-generated from verified diner reviews
Benihana in Memphis offers a dynamic dining experience, with standout service from chefs like Jose, who provide "amazing and memorable" interactions. Despite some service delays, guests appreciate the "engaging" atmosphere, "delicious food," and fun for families. However, improvements in wait times and customer service are needed for a consistently exceptional experience.
2,776 Reviews
  1. Elisabeth

    Memphis

    1 review

    2.0

    1 review

    Dined 2 days ago

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 5
    Waited over 30 minutes past our reservation time and kept getting told we had to wait cause they had a bigger party for a reservation that was 15 minutes past our reservation time finally got seated after that party cancelled. So we were really unhappy about that. But after being finally seated our chef Jose’ was wonderful and our server did a lovely job as well. So bad start but due to front of house people but the chef and service after being seated was great.
    Benihana - Memphis, TNResponded 1 day ago
    Thanks for the review, Elisabeth. We're really sorry to hear about your experience at Benihana - Memphis, TN. It's unfortunate that you had to wait despite having a reservation and having a larger party at your table. We understand how frustrating that can be and we apologize for the inconvenience. However, we're glad to hear that you enjoyed the food and found our service wonderful. We appreciate your feedback and hope to have the chance to serve you again under better circumstances.

    Is this helpful?

  2. Michael

    Memphis

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3
    Not so good for my first time! I was expecting better service for this type of dining!
    Benihana - Memphis, TNResponded 1 day ago
    Hey Michael, We're truly sorry to hear that your experience with us didn't meet your expectations. At Benihana - Memphis, TN, we strive to provide exceptional service and it seems we missed the mark during your first visit. We appreciate your feedback and will certainly take it into account as we continually work to improve our guests' experiences. We hope to have the opportunity to welcome you back for a better experience. Best, The Management Team

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  3. Krista

    Memphis

    1 review

    2.0

    1 review

    Dined 6 days ago

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 2
    The chef and food were both very good. However, our server was very bad. This is a very expensive restaurant for such a bad server and we probably won’t be going back.
    Benihana - Memphis, TNResponded 5 days ago
    Thanks for the feedback, Krista. We're glad to hear you enjoyed the food and the chef at Benihana - Memphis, TN. However, it's disheartening to hear that your service was not up to par. We pride ourselves on providing excellent service and it's clear we missed the mark during your visit. We appreciate your honesty and will take it into consideration as we continue to strive for improvement. We hope you'll consider giving us another chance to provide the quality experience you deserve.

    Is this helpful?

  4. Monica

    Memphis

    1 review

    4.0

    1 review

    Dined on 7 January 2025

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4
    We choose Benihana as a different alternative to the chic La-McDonald's for our 7-year-old grandson birthday. 😂 He really didn't know what to expect and when he saw the grill fire from the nearby table, he, his sister and younger cousins where so fascinated! Our waitress was absolutely amazing helping us make good decisions as far as satisfying the palate of little kids can sometimes be challenging. I was proud everyone was willing to try something new. Our chef was very friendly and personably. He entertained the young kids and kept them engaged. Overall, we have a happy 7-year-old who now has something new to talk about at school. I am really pleased with the overall experience.
    Benihana - Memphis, TNResponded on 8 January 2025
    Hello Monica, Thank you for choosing Benihana - Memphis, TN for your family's special occasion. We're delighted to hear that your grandson had a memorable birthday celebration. Your positive feedback on our staff's personality and their ability to engage the little ones is greatly appreciated. We're also glad that you found value in our menu. We're always striving to provide a unique and enjoyable dining experience for all our guests. We hope to see you and your family again soon! Best regards, Benihana - Memphis, TN Management Team

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  5. John

    Memphis

    2 reviews

    5.0

    2 reviews

    Dined on 5 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I had the best experience at Benihana for my daughter birthday. The teppanyaki chef Jose was amazing and made it a memorable experience for my family. I have been going to Benihana for over 20 years and this one was the best. Lauren also exemplified exceptional customer service.
    Benihana - Memphis, TNResponded on 11 January 2025
    Hey John, We're thrilled to hear that you and your family had a memorable experience celebrating your daughter's birthday at Benihana - Memphis, TN! It's fantastic to know that our team made your visit special. We always strive to provide the best service and it's heartwarming to hear when we've succeeded. Thank you for your continued patronage over the years and we look forward to making more memorable experiences for you and your family. Best Regards, The Management Team

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  6. jessica

    Memphis

    1 review

    1.0

    1 review

    Dined on 31 December 2024

    1. Overall 1
    2. Food 5
    3. Service 2
    4. Ambience 1
    I enjoyed the food once I took it home. However, the cook was so very RUDE. We sat at the community hibachi table and upon the Chefs arrival he chastised my daughter for having a seafood allergy saying “ he didn’t want to deal with cooking the food separately” he complained that my Sister requested no egg in her rice. He complained that I ordered extra egg in my rice. He kept calling me Extra and saying he has sisters so he doesn’t do extra. He declined to put extra egg in my rice even though it was on the ticket and I paid for it. As he is serving rice he gave each person at the table a top-off of rice and he skipped me saying “ you don’t get none I don’t do extra “ I laughed it off for the sake of the family moment. He skipped me twice for the extra shrimp too. He was very nasty. He called me fat because I told my daughter to order gyoza to go. Stating “Damn girl you can eat”. I said what? I hadn’t touched any of my food we’re packing it up. He replied “but you’re going to eat it and you want Gyoza too.” My daughter interrupted the conversation saying “mom let’s just go” before I could reply. I tipped the server she was quiet but she did a good job. I tipped the cook too. Simply because it’s the right thing to do. Even after paying over 300.00 for my family to be treated poorly. Benihana will never get another dollar from me. The professionalism is lacking. Good luck if you get this person to cook.
    Benihana - Memphis, TNResponded on 8 January 2025
    Dear valued guest, we apologize for the inconvenience and thank you for bringing this to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.

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  7. Ryan

    Memphis

    13 reviews

    1.0

    13 reviews

    Dined on 30 December 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    This restaurant deserves a negative rating. The service was terrible and there was no sense of urgency. We had an 8:30 PM reservation and arrived early, but still had to wait for our last member who was late. We were seated at 8:35 PM and had to wait an hour and 15 minutes just to order. The manager didn’t seem to understand the issue when we raised our concerns. It was past 10:00 PM and still waiting without even seeing the chef. Another table mentioned they had been here for 3 hours! We finally finished our meal and left at 11:15 PM. The food and chef were commendable; however, the service was a complete disaster. Despite receiving a 15% discount for the extended wait, it couldn't undo the frustration we experienced. We have been loyal customers of Benihana for years, celebrating birthdays and special occasions, but after this experience, we will not be returning to any location. It's truly disappointing to see such a decline in service.
    Benihana - Memphis, TNResponded on 31 December 2024
    Hi Ryan, We're truly sorry to hear about your recent experience at Benihana - Memphis, TN. We strive to provide excellent service to all our guests and it's clear that we fell short during your visit. We understand how frustrating it can be to wait, especially when you have a reservation. We also apologize for the lack of urgency you experienced. We assure you that your feedback has been noted and will be addressed with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.

    Is this helpful?

  8. John

    Houston

    10 reviews

    1.0

    10 reviews

    Dined on 30 December 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2
    This was the absolute worst Benihana's experience i have ever had. We had a 6:45 reservation. Finally sat at 7:20. Server showed up for the first time at 7:40. Drinks ordered. Drinks served at 8:10. Chef arrives at 9. Order is wrong. Food served at 9:20 in waves. Entree served finally at 9:40 by which time the rice and veggies (zucchini and onions) are stone cold. Cashed out at 10:10. Nearly 3 and a half hours for crap food and crap service. My advise, DO NOT GO HERE!
    Benihana - Memphis, TNResponded on 31 December 2024
    Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.

    1 person found this helpful

  9. Alex

    Memphis

    1 review

    3.0

    1 review

    Dined on 28 December 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    El lugar es muy bonito una experiencia realmente increíble para la familia y mi niña la atención del chef fue increíble hizo pasar una noche agradable a mi familia y sus asistentes también por otro lado el aseo del baño de hombre le faltó atención por último el descuido de algo simple como traer ketchup para mi niña que nunca llegó le cambió su experiencia final
    Benihana - Memphis, TNResponded on 31 December 2024
    Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.

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  10. Michael

    Salt Lake City

    14 reviews

    1.0

    14 reviews

    Dined on 26 December 2024

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 3
    In almost all respects, this was a disappointing experience. The food was badly overcooked, leading us to believe that our order had been left on the grill for far too long. The meats were tough and dry, the rice was overdone. Only the vegetables were savory. The service was good, so we blame the kitchen. We hoped for better.
    Benihana - Memphis, TNResponded on 31 December 2024
    Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.

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FAQs

Benihana - Memphis, TN does offer delivery in partnership with Postmates and Uber Eats.

Benihana - Memphis, TN is rated 4 stars by 2776 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
22:30
Booked 38 times today

Order delivery or takeout

Google Map for Benihana - Memphis, TN

912 Ridgelake Blvd, Memphis, TN 38120

Dining areas

Additional information

  • Cross Street
    Hilton
  • Area
    Memphis
  • Hours of Operation
    Mon–Thu, Sun 11:00–22:00 Fri, Sat 11:00–23:00
  • Price
    $30 and under
  • Cuisines
    Japanese
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    Private Lot
  • Payment Options
    AMEX, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Non-Smoking, Vegan, Wine
  • Phone number
    (901) 767-8980
  • Catering
    Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/
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