Benihana - Miami Beach, FL

Review summary

1. M

   Meredith

   San Francisco

   2 reviews

   vip
   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   Service was wonderful, we had a really great server named Mo who went above and beyond. Our chef was good this time (the chef seems to be hit or miss). The one thing that bothers me every time we go is how filthy this restaurant is. The floors are slippery from grease. The menus are filthy and really need a good wipe down. They probably need to gut renovate this place
   

   Is this helpful?

   Report
2. K

   Karen

   Miami

   4 reviews

   vip
   4.0

   4 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   I was disappointed. I liked it before they remodeled it. The wait was long before the chef came to the table. It wasn’t as entertaining as it used t be. The staff were nice. Food was still good.
   

   Benihana - Miami Beach, FLResponded 4 days ago

   Hi Karen! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food before the remodel, but we're sorry to hear that other aspects of your experience didn't meet your expectations. We understand that waiting for the chef can be frustrating, and we apologize for any inconvenience caused. We're also sorry to hear that our staff's service didn't meet your expectations. We appreciate your comments and will certainly use them to improve our service. We hope to have the opportunity to serve you again and provide an overall more enjoyable dining experience. Best Regards, The Management Team at Benihana - Miami Beach
   

   Is this helpful?

   Report
3. T

   Tim

   New York City

   4 reviews

   vip
   2.0

   4 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Staff messed up orders 3x - food was fine and chef was good
   

   Benihana - Miami Beach, FLResponded 5 days ago

   Hi, Tim! We're really sorry to hear about your experience at Benihana - Miami Beach. It's always our goal to provide excellent service and delicious food, and we regret that we missed the mark during your visit. We appreciate your feedback and will definitely use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to show you the high standard we strive for. Best, The Management Team
   

   Is this helpful?

   Report
4. e

   emilio

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ottima esperienza ogni volta che vengo a Miami non manca mai una cena da Benihana
   

   Benihana - Miami Beach, FLResponded on 14 November 2024

   Querido Emilio! Gracias por tomarte el tiempo de dejarnos una reseña, apreciamos mucho saber que hemos creado un recuerdo especial para ti. Esperamos vernos pronto.
   

   Is this helpful?

   Report
5. J

   Jacoreyia

   Miami

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love it will return we love it great environment
   

   Benihana - Miami Beach, FLResponded 6 days ago

   Hi, Jecoreyia! We are thrilled to hear that you loved your experience at Benihana - Miami Beach! It's wonderful to know that you appreciated our environment and found our service to be excellent. We strive to provide an exceptional dining experience and your feedback is a testament to our efforts. We look forward to welcoming you back soon. Best, The Management Team
   

   Is this helpful?

   Report
6. V

   Victoria

   Miami

   4 reviews

   4.0

   4 reviews

   Dined on 6 November 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 3

   I went to Benihana with my boyfriend yesterday (11/5) after receiving an email inviting me to try the happy hour. When we asked the server (who we couldn't tell whether was a man or woman) for the happy hour menu, they gave us a negative look and seemed annoyed. Given this, we decided to order a regular dish instead of something from the happy hour menu, and their attitude completely changed. This shouldn't be the case, as customer service is important. On the positive side, the food was excellent, as always. My only suggestion would be to play some soft music outside, as it was completely quiet out there.
   

   Benihana - Miami Beach, FLResponded on 7 November 2024

   Thanks for the feedback, Victoria! We're glad to hear that you and your boyfriend enjoyed the food at Benihana - Miami Beach. We strive to provide excellent service and it's disheartening to hear that we fell short during your visit. We appreciate your suggestion about the music and will take it into consideration. We hope to welcome you back soon for a more positive experience.
   

   Is this helpful?

   Report
7. L

   LIZZ

   Fort Lauderdale

   4 reviews

   5.0

   4 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was wonderful. My sister was pleasantly surprised!!!
   

   Benihana - Miami Beach, FLResponded on 4 November 2024

   Hello, Lizz! Thank you so much for your wonderful review! We're thrilled to hear that you and your sister had a great time at Benihana - Miami Beach. It's always our goal to provide an enjoyable dining experience for our guests. We're glad you enjoyed our service and found good value in your meal. We appreciate your feedback and look forward to welcoming you back soon!
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Cleveland

   6 reviews

   vip
   5.0

   6 reviews

   Dined on 30 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Consistent service and food quality, staff is great.
   

   • 
   • 

   Benihana - Miami Beach, FLResponded on 11 November 2024

   Dear Guest! We're so glad to hear that you enjoyed your visit to Benihana - Miami Beach! It's wonderful to know that our service and food quality met your expectations. We're also pleased to hear that our staff made your experience even better. We continually strive to provide the best dining experience for our guests. Your feedback is valuable to us and we look forward to welcoming you back soon. Best, The Management Team
   

   Is this helpful?

   Report
9. A

   Ashley

   Fort Lauderdale

   3 reviews

   4.0

   3 reviews

   Dined on 18 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef and service were wonderful. Food was tasty. I understand it’s the way they maximize their tables but it’s a bit awkward to dine with another family especially with spending as much as it costs.
   

   Benihana - Miami Beach, FLResponded on 25 October 2024

   Hello, Ashley! Thanks for visiting us at Benihana - Miami Beach! We're thrilled to hear that you enjoyed our chef's service and tasty food. We understand your concern about the table arrangement. We strive to create a comfortable and enjoyable atmosphere for all our guests, and your feedback is valuable in helping us do that. We hope to welcome you back soon for more memorable dining experiences.
   

   Is this helpful?

   Report
10. J

    Juna

    Fort Lauderdale

    1 review

    5.0

    1 review

    Dined on 14 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wesley the chef was amazing wow!! My kids probably would only ask for him when they come back. He made sure they had a great experience and for that he deserves a 5 star!! Thank you Mr Wesley!!
    

    Benihana - Miami Beach, FLResponded on 16 October 2024

    Dear Juna! Thanks for the feedback! We're thrilled to hear that you and your kids had a great experience at Benihana - Miami Beach. It's wonderful to know that our chef made your family's visit memorable. We appreciate your kind words and high ratings. We look forward to welcoming you and your family back soon!
    

    Is this helpful?

    Report